Hello everyone, I’m excited to share with you a fascinating conversation I had with two exceptional guests, Jason Sidana, Chief Growth Officer at Maxburst, and Madeleine Anderson, Partner Manager at Endear.
Meet the Guests
Jason Sidana is a man of many hats at Maxburst, a web design and development agency. He juggles sales, marketing, and project management while focusing on the company’s growth and helping clients achieve their growth goals. Jason’s passion for business is evident, and he enjoys delving into operational and management books.
On the other side, we have Madeleine Anderson, who is based in Fargo, North Dakota. As the Partner Manager at Endear, a CRM and clienteling tool for retail brands, she handles co-marketing activities, lead generation, and events with partners. Madeleine is also passionate about triathlons, which adds an interesting twist to her personality.
Jason’s Journey into the Industry
Jason’s journey into the industry is rooted in his family’s footwear and apparel stores. This exposure sparked his interest in retail, leading him to build a custom POS system and expand into wholesale and various sales channels. This entrepreneurial journey eventually led him to start his own agency, which later merged with Maxburst.
Maxburst’s Holistic Approach to Client Growth
At Maxburst, Jason and his team take a holistic approach when working with clients. They delve into the granular details of the business’s operations, including logistics and staff management. This comprehensive understanding of the client’s business allows them to identify areas for improvement.
The Power of Partnerships
Jason emphasizes the importance of partnerships when building a tech stack for clients. He believes that it’s impossible to do everything on your own and that finding good partners in the ecosystem is crucial. By collaborating with experts in specific areas, such as CRM or middleware integration, they can provide comprehensive solutions to their clients.
Leveraging Sales Staff as a Marketing Tool
Jason shares an interesting insight about using sales staff as a marketing tool. He realized that there was downtime during lunch hours and late evenings when the sales staff could engage with customers and potentially increase sales. This benefited the sales staff by earning them extra commission, creating a seamless customer experience, and improving overall satisfaction.
The Importance of Merging Retail and E-commerce
Madeleine adds to the discussion by highlighting the importance of merging retail and e-commerce. She explains that in the past, retail was seen as a stepping stone towards e-commerce, but post-COVID, retail has become crucial for quick and convenient product access. The omnichannel concept has gained significance, emphasizing the need for businesses to have a cohesive presence across multiple sales channels, including retail, online, and marketplaces.
Staying Connected to the Customer
Jason discusses the concept of companies losing their soul as they grow larger. He shares his personal experience of staying connected to the end consumer by working as a salesman in his family business. By doing so, he gained valuable insights into customer trends, preferences, and needs, which helped him make better decisions regarding purchasing and customer experience.
Wrapping Up
As we wrapped up our conversation, Jason offered his sneakers and website development services. Madeleine expressed her gratitude for being part of the podcast. This conversation was a treasure trove of insights and lessons, emphasizing the importance of partnerships, understanding the customer, and staying connected to the customer as a business grows.
For more podcasts about Customer Experience
