AI-Powered Retail Revolution
COLUMBUS, Ohio — December 30, 2024 — The future of brick-and-mortar retail is getting a significant upgrade as x-hoppers prepares to showcase its groundbreaking AI-powered communication platform at NRF 2025. The announcement comes at a crucial time when physical retailers seek innovative solutions to combat shrinkage, enhance team performance, and deliver exceptional customer experiences.
Bridging the Digital-Physical Divide
The retail sector stands at a crossroads where traditional store operations meet cutting-edge technology. Despite e-commerce growth, physical stores continue to dominate, accounting for 85% of U.S. retail sales. x-hoppers’ platform addresses this reality by creating a seamless bridge between digital capabilities and in-store operations.
Revolutionizing Store Operations
At the heart of x-hoppers’ innovation lies AIVA, a proprietary technology that transforms standard CCTV systems into intelligent retail assistants. This sophisticated system serves a dual purpose:
- Real-time theft prevention through behavior detection
- Customer service enhancement by identifying shoppers needing assistance
Smart Technology Meets Human Touch
The platform’s strength lies in its ability to combine artificial intelligence with human intuition. Store associates receive instant notifications through mobile interfaces, enabling them to respond promptly to both security concerns and customer needs.
Empowering Frontline Teams
x-hoppers’ solution provides:
- Real-time operational dashboards
- Streamlined task management
- Hands-free communication capabilities
- AI-driven insights for better decision-making
Measurable Impact on Retail Performance
The platform’s effectiveness is already evident in early adoptions. Tenby Stores in the U.K. reports significant shrinkage reduction and increased staff confidence since implementing x-hoppers’ solution.
Integration and Expansion
Building on Wildix’s 20-year expertise in Unified Communications as a Service (UCaaS), x-hoppers offers:
- 250+ system integrations
- Wireless headset connectivity
- AI-powered gesture recognition
- Unified communication platform
Future-Ready Retail Solutions
Following its 2024 launch in the U.K., U.S., and France, x-hoppers is positioning for European expansion in 2025. This growth trajectory aligns with increasing retailer demand for integrated technology solutions that enhance both operations and customer experience.
The retail landscape’s transformation continues, and x-hoppers stands ready to lead the evolution.
NRF 2025 attendees are invited to visit x-hoppers at Booth #1805 on a walk-up basis or by appointment. To secure your preferred time slot in advance, register for a demo here.
Listen to our full interview with x-hopper CEO Ian Rowan here
Read more about NRF here
