Podcasts

Ben Sharf

Platter CEO, Ben Sharf, Reveals Their Approach to Shopify Store Management

In this insightful episode of Talk Commerce, host Brent Peterson sits down with Ben Sharf, CEO and co-founder of Platter, to explore how their innovative approach is reshaping the Shopify ecosystem. Ben dives deep into the challenges facing modern e-commerce brands and presents a compelling solution for streamlining operations while boosting profitability.

Key Takeaways

  • Consolidation of multiple Shopify apps into one comprehensive solution
  • Significant cost savings through reduced technical complexity
  • Focus on operational efficiency and increased profitability
  • Importance of questioning established e-commerce practices
  • Strategic approach to storefront management for scaling businesses

About Ben Sharf

Ben Sharf brings a unique perspective to e-commerce, combining his experience as a Division I ice hockey player at Colgate University with his entrepreneurial vision. Before founding Platter, he worked at GoPuff, where he developed instant delivery solutions for e-commerce websites. This experience led him to identify critical gaps in the Shopify ecosystem, ultimately inspiring the creation of Platter. His background in athletics has shaped his leadership style, emphasizing both physical and mental challenges in business growth.

The conversation begins with Ben sharing Platter’s origin story, born from his observations while working at GoPuff. He noticed that even successful brands generating $50 million+ in revenue struggled with website management and optimization. This insight led to the development of Platter’s unified solution.

Platter’s approach differs significantly from traditional methods. Instead of relying on numerous individual apps or expensive custom development, they’ve created a comprehensive suite that includes both a Shopify theme and app. This solution particularly benefits mid-market brands dealing with complex catalogs and medium-priced items.

A striking example of Platter’s impact comes from their work with Wild Earth, where they achieved $720,000 in annual operating expense reductions by transitioning the brand from a headless storefront to their integrated solution.

Personal Commentary and Analysis

The episode reveals a crucial shift in e-commerce technology strategy. While the Shopify ecosystem’s flexibility has been a strength, it’s also created a complex web of dependencies that can hinder growth. Platter’s approach of consolidating essential features into a unified platform represents a mature evolution in e-commerce infrastructure.

Memorable Quotes

“You don’t need to pay $6 a month for a color swatch app. That should just be a feature that’s built into the theme.” – Ben Sharf

“Less is more in a lot of instances… why is it this complicated? It doesn’t need to be.” – Ben Sharf

Engaging the Audience

For e-commerce brands interested in optimizing their operations, Platter offers pro bono audits of conversion funnels. This presents an excellent opportunity for businesses to receive expert insights into their current setup and potential improvements.

Final Thoughts

The future of e-commerce lies not in accumulating more tools but in intelligent consolidation and efficiency. As we move into 2025, brands must embrace technological innovations while questioning established practices to maintain competitive advantages.

Listen to more conversations about the latest in digital innovation here

Katrena Friel

Katrena Friel Reveals Business Transformation Roadmap on Talk Commerce

In this episode of Talk Commerce, host Brent Peterson connects with Katrena Friel, a Sydney-based business expert who has spent 25 years helping entrepreneurs transform their career aspirations into thriving businesses. The conversation unveils valuable insights about personal branding, business development, and a roadmap for entrepreneurial transformation.

Key Takeaways

  • Business success requires basic to intermediate computer skills in today’s digital landscape
  • The ideal time to start a business is while maintaining current employment
  • Personal branding can generate seven streams of income within 90 days
  • COVID-19 catalyzed business innovation and entrepreneurial creativity
  • Technology platforms should prioritize ease of use and comprehensive functionality

About Katrena Friel

With 25 years of experience, Katrena Friel leads Becoming the Expert, a comprehensive business development service that transforms entrepreneurial dreams into reality. Her approach combines strategic planning, technical implementation, and ongoing coaching support. Based in Sydney, Australia, she specializes in helping professionals, particularly those over 40, transition from traditional employment to successful business ownership.

Detailed Episode Summary

The conversation begins with Katrena sharing her journey of developing a refined business development process. She explains how her service evolved from group coaching to a hands-on “done-for-you” approach after recognizing that many aspiring entrepreneurs needed more practical support.

Katrena’s ideal clients typically possess solid computer skills and are often professionals seeking fulfillment beyond traditional employment. She emphasizes working with entrepreneurs before they’ve invested significant time and resources in potentially misguided directions.

The discussion explores how economic challenges can present unexpected opportunities. Katrena notes that during COVID-19, her business experienced unprecedented growth as people reassessed their career paths and prioritized personal fulfillment.

Personal Commentary and Analysis

Katrena’s approach reflects a deep understanding of the modern entrepreneurial landscape. Her emphasis on maintaining employment while building a business demonstrates practical wisdom, allowing entrepreneurs to validate their business models before making major career changes.

The focus on technical competency highlights an often-overlooked aspect of modern entrepreneurship. While many business coaches focus solely on strategy, Katrena’s recognition of the importance of technical skills shows her practical, results-oriented approach.

Memorable Quotes

“Through adversity comes creativity and innovation.” – Katrena Friel

“My belief is that you step into the beginning of your peak at 40.” – Katrena Friel

“You can have just a whole business that is your personal brand that you can have seven streams of income attached to.” – Katrena Friel

Engaging the Audience

To learn more about transforming your business ideas into reality, visit becomingtheexpert.com.au for a free discovery session with Katrena. This opportunity allows potential clients to explore their business dreams with an experienced guide who understands both the strategic and technical aspects of modern entrepreneurship.

Final Thoughts

This episode underscores the importance of combining technical competency with strategic vision in modern entrepreneurship. Katrena’s practical approach to business development offers a blueprint for aspiring entrepreneurs seeking to transform their career trajectories.

Listen to more conversations with entrepreneurs here

Connect with Katrena on your favorite platform:

Website www.becomingtheexpert.com.au

Free Discovery Session FREE DISCOVERY SESSION | Becoming the Expert

LinkedIn https://www.linkedin.com/in/katrenafriel

Instagram (@katrenafriel)

FB Katrena Friel

Anya Cheng

The AI Fashion Revolution Transforming Men’s Style Through Smart Subscription Services

In my latest Talk Commerce episode I had the pleasure of hosting Anya Cheng, Founder and CEO of Taelor, a leading men’s clothing subscription service that provides personal styling and curated rentals. As a Girls in Tech 40 Under 40 honoree with an impressive track record leading eCommerce teams at Meta, eBay, Target, and McDonald’s, Anya shared fascinating insights into how AI is revolutionizing personal styling and sustainable fashion consumption

Key Takeaways

From my conversation with Anya, I identified several key insights:

  • The seamless blend of AI-powered styling with human expertise
  • A sustainable fashion model that’s reducing clothing waste
  • Sophisticated data-driven personalization through customer feedback
  • An innovative rental-first approach to men’s fashion
  • Professional styling integration with advanced technology
  • Access to an impressive network of 300+ brands
  • Affordable monthly subscriptions starting at $79-$109 for 5-10 items

About Anya Cheng

I was particularly impressed by Anya’s 15-year journey through big tech before launching Taelor. Her experience leading Facebook’s Instagram shopping initiative, heading product development at eBay for emerging markets, and directing McDonald’s global delivery eCommerce expansion has clearly informed her approach to revolutionizing men’s fashion through AI-powered solutions.

Detailed Episode Summary

What struck me most during our conversation was Anya’s clear vision for solving common fashion challenges. She explained how Taelor’s AI selects clothing based on detailed customer information, considering everything from fit preferences to specific occasions.

I found it enlightening when Anya shared that “most people only wear 20% of what they buy,” which perfectly illustrates the problem Taelor aims to solve.

During our discussion, we explored their AI system’s technical aspects, examining how it processes multiple data points from customer preferences to garment performance and future fashion trends.

Personal Commentary and Analysis

In my view, what makes Taelor’s approach particularly compelling is their successful integration of AI with human expertise. Through my years of hosting Talk Commerce, I’ve seen many attempts to revolutionize retail, but Taelor’s model stands out for addressing multiple pain points while promoting sustainability.

Memorable Quotes

I want to highlight some of Anya’s most impactful statements:
“Think about what unique data you have that no one else does. That is going to become your goal in the next 20 years.”
“Most fashion companies have been designing for people who are into fashion… but many people need to look good without being into fashion.”
“Each garment, while still very new, should be shared rather than sitting unused in closets.”

Engaging the Audience

I encourage you to experience Taelor’s innovative service firsthand. Visit taelor.style and use code ‘podcast’ for 25% off your first month. As someone who’s seen countless retail innovations, I believe this is one worth exploring.

Final Thoughts

As I reflected on my conversation with Anya, it became clear that Taelor’s approach represents the future of men’s fashion – a perfect blend of technology and human expertise that makes style both accessible and sustainable.

Listen to more conversations about the latest in digital innovation in eCommerce here

Experience effortless style with rental and personal styling services:

Taelor: Get 25% OFF your first month of men’s clothing subscription.
Use code: PODCAST25
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Armoire: Get 50% OFF your first month of women’s clothing subscription.
Use code: ArmoirexTaelor
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Give the gift of time, convenience, and effortless style:

Taelor Gift Cards: Get 10% OFF Use code: PODCASTGIFT
Purchase at: https://taelor.style/products/menswear-rental-gift-card Bio for Podcast

Links:

Taelor: https://taelor.style/pages/membership

Taelor Instagram:https://www.instagram.com/taelor.style/

Anya FB: https://www.facebook.com/AnyaChengSiliconValley

Anya IG: https://www.instagram.com/anyacheng_siliconvalley

Joshua Lauer

Marketing Intelligence Insights with Joshua Lauer

As the host of Talk Commerce, I recently had the pleasure of sitting down with Joshua Lauer, a marketing intelligence expert who brings a unique perspective to data analytics. What makes Joshua particularly interesting is his journey from a songwriter to a marketing data specialist, proving that creativity and analytics can indeed go hand in hand.

The Fundamentals of Marketing Intelligence

During our conversation, Joshua emphasized a critical issue in modern marketing: many businesses conduct marketing activities without proper tracking. He shared a compelling story from 2016 where a company spent $50,000 on ads but couldn’t track their performance due to missing UTM parameters. This anecdote perfectly illustrates a common challenge in the industry – the disconnect between creative marketing efforts and data tracking.

The Essential E-commerce Metrics

When it comes to e-commerce tracking, Joshua outlined several crucial metrics that businesses should monitor:

  • Session data
  • Engagement metrics (replacing the traditional bounce rate in GA4)
  • Key conversions
  • Revenue tracking
  • Average order value
  • E-commerce conversion rate

The Creative-Analytics Balance

One of the most intriguing aspects of our discussion was the relationship between creative marketers and data analysts. Joshua’s approach to bridging this gap is refreshingly practical. Rather than overwhelming creative teams with spreadsheets, he advocates for collaborative whiteboarding sessions where creative ideas can be evaluated against historical data performance.

AI in Marketing Intelligence

When I asked Joshua about AI’s role in marketing data tracking, his response was particularly insightful. While AI tools like ChatGPT excel at content generation and data presentation, he’s found that they’re not yet reliable for complex tracking implementations. He shared an interesting example of a client who attempted to set up split testing using AI-generated instructions, which ultimately required expert intervention.

Making Data-Driven Decisions

Joshua emphasized that while data tells us what happened, it doesn’t always explain why. This is where the marriage of creative thinking and analytical insight becomes crucial. As he pointed out, “What gets measured gets moved,” but the interpretation and application of that data require both creativity and analytical skill.

My conversation with Joshua Lauer highlighted the critical importance of balancing creative marketing efforts with solid data tracking and analysis. For those interested in diving deeper into their marketing analytics, Joshua offers deep dive audits to help businesses clean up their analytics data and make more informed decisions.

Want to learn more? Connect with Joshua Lauer on LinkedIn and mention “deep dive audit” to schedule a consultation about your analytics needs.

Find more conversations about marketing strategy here

Kapil Dabi and Ann Ruckstuhl

Unified Commerce Benchmark: How Manhattan Associates and Google Transform Retail Excellence at Shop Talk

Welcome to this episode of Talk Commerce Live from Shop Talk, featuring an insightful conversation with Kapil Dabi, Americas Market Leader for Retail and CPG at Google, and Ann Ruckstuhl, Chief Marketing Officer at Manhattan Associates. The discussion centers on unified commerce and the groundbreaking partnership between these industry leaders.

Key Takeaways

  1. The Unified Commerce Benchmark (UCB) evaluates 300+ attributes across eight shopping trips
  2. Top-performing retailers see 3x faster revenue growth and 31% lower fulfillment costs
  3. Companies using generative AI witness 14% increase in average order value
  4. Customer lifetime value improves by 11% through AI implementation
  5. Store associate empowerment leads to 1.25x higher customer lifetime value

About the Guests

Ann Ruckstuhl

As Chief Marketing Officer at Manhattan Associates, Ann leads the company’s marketing initiatives for their supply chain and omnichannel commerce software solutions, including order management and point of sale systems. Manhattan Associates specializes in cloud-native solutions built on the Google Cloud platform.

Kapil Dabi

Serving as Americas Market Leader for Retail and CPG at Google, Kapil oversees Global Retail Strategy, Industry Solutions, and Partnerships. His expertise focuses on helping retailers leverage technology for digital transformation and enhanced customer experiences.

Detailed Episode Summary

The conversation begins with an introduction to the Unified Commerce Benchmark (UCB), a collaborative initiative launched two and a half years ago. The UCB evaluates 220 brands across North America, examining various aspects of retail performance:

Benchmark Categories

  • Leaders (top performers like Sephora and Apple)
  • Advanced
  • Developing
  • Basic

The discussion highlights how modern retail requires managing customer experiences across multiple channels:

  • Traditional stores
  • Online presence
  • Social commerce (TikTok shop, Instagram)
  • Mobile platforms

The speakers emphasize that customers typically interact with brands through ten touchpoints before making a purchase decision. This multi-channel approach necessitates seamless inventory visibility and consistent customer experience across all platforms.

Personal Commentary and Analysis

The partnership between Manhattan Associates and Google represents a significant advancement in retail technology integration. Their focus on measurable outcomes—such as the 30% reduction in customer service call volume through agent AI implementation—demonstrates the practical value of their solutions.

Memorable Quotes

“Most retailers have stores, have online presence and lately shop fill in the blank, TikTok shop, Instagram. It’s all becoming part of your go to market and your store presence.” – Ann Ruckstuhl

“The consumer is almost doing 10 steps or 10 touch points… they’re actually interacting with the brand almost 10 times before they’re actually purchasing it.” – Kapil Dabi

Engaging the Audience

Access the Unified Commerce Benchmark report at Manhattan Associates’ website to evaluate your retail organization’s performance against industry leaders. The comprehensive analysis provides valuable insights for digital transformation initiatives.

Final Thoughts

The future of retail success lies in unified commerce implementation supported by AI technology. As consumer behaviors continue evolving, retailers must embrace these innovations to maintain competitive advantage and deliver superior customer experiences.

Listen to more conversations about customer experience here

Arthur Leopold

Revolutionizing Creator Marketing: How Agentio’s Platform Transforms Brand Partnerships at ShopTalk 2025

In a recent Talk Commerce episode recorded live from Shop Talk, host Brent Peterson sat down with Arthur Leopold, CEO and co-founder of Agentio, to explore the evolving landscape of creator marketing. As a former president at Cameo, Leopold brings valuable insights into connecting brands with content creators. His new venture, Agentio, is transforming how brands engage with YouTube creators through an innovative automated ad platform.

Key Takeaways

  • Agentio automates creator content buying, starting with YouTube integrations
  • Traditional creator partnerships face significant friction in negotiation and scaling
  • The platform standardizes pricing based on CPM and historical performance
  • Current digital ad spend is $600 billion, while creator ad spend is only $10-15 billion
  • Unilever recently announced plans to allocate 50% of future spending to creators
  • Platform focuses on view consistency rather than follower counts
  • Content authenticity drives better engagement than traditional advertising

About Arthur Leopold

Arthur Leopold serves as the CEO and co-founder of Agentio, bringing extensive experience from his role as the first employee and president at Cameo. His background in bridging technology and consumer engagement positioned him well to identify the opportunities in the B2B creator space. Beyond his professional pursuits, Leopold maintains an active lifestyle, enjoying skiing, cooking, and fly fishing when escaping the urban environment of New York City.

Detailed Episode Summary

The conversation began with Leopold explaining how Agentio addresses the fundamental challenges in creator marketing. The current system, described as “hand-to-hand combat,” involves time-consuming negotiations and inefficient processes that prevent brands from scaling their creator programs effectively.

Agentio’s solution leverages first-party data to match brands with creators based on deep semantic understanding. For example, if a DTC glasses brand is seeking partnerships, the platform can identify creators who’ve previously discussed vision-related challenges in their content.

The platform’s innovative approach to pricing removes traditional negotiation barriers. By calculating rates based on a brand’s target CPM and the creator’s historical views, Agentio establishes market-appropriate pricing that benefits both parties. This standardization enables brands to execute large-scale campaigns in days rather than months.

Personal Commentary and Analysis

The shift toward creator-led advertising represents a significant evolution in digital marketing. Agentio’s approach addresses the core inefficiencies that have historically limited creator marketing’s potential. The platform’s focus on performance metrics and standardized pricing could help legitimize creator marketing as a scalable channel for major brands.

Memorable Quotes

“The future of advertising is creator-led. It’s a creator sharing a brand story on that brand’s behalf. It’s not another display ad, not another skippable video ad.” – Arthur Leopold

“We view it as an initial test with a brand, knowing that a subset of creators won’t perform because we’re testing. But we also have a high certainty and a predictability around which creators who will perform exceedingly well.” – Arthur Leopold

Engaging the Audience

To learn more about leveraging creator partnerships through Agentio’s platform, visit Agentio.com or contact Arthur directly at Arthur@Agentio.com. The platform offers particularly valuable solutions for brands looking to establish or expand their presence on YouTube.

Final Thoughts

As consumer content consumption habits continue to evolve, the creator economy stands poised for exponential growth. Agentio’s automated platform represents a significant step toward unlocking the full potential of creator marketing, making it accessible and scalable for brands of all sizes.

Find more conversations about the role of influencer marketing here

Ishveen Jolly

How OpenSponsorship is Transforming the Future of Athletic Partnerships with Ishveen Jolly

 I recently had the pleasure of sitting down with Ishveen Jolly, CEO and co-founder of OpenSponsorship, for an engaging discussion about the evolution of influencer marketing in sports. What struck me most about our conversation was how technology is revolutionizing the traditional athlete sponsorship model, creating opportunities for both established athletes and emerging influencers.

Breaking Down the Barriers in Sports Marketing

During our discussion, Ishveen shared how she identified a crucial gap in the sponsorship marketplace. As a former athlete herself, she understood the challenges of connecting brands with athletic talent. “Why is there not an Airbnb of our industry?” she wondered back in 2015. This question led to the creation of OpenSponsorship, which has now grown into the largest marketplace connecting brands with athletes for sponsorship deals.

The Changing Face of Influence

What I found particularly fascinating was OpenSponsorship’s recent milestone: over 50% of their deals now go to female athletes. This shift represents a significant evolution in sports marketing, and as Ishveen pointed out, it’s often because female athletes tend to produce more engaging content naturally.

Beyond Traditional Athletics

One of the most interesting revelations from our conversation was OpenSponsorship’s expansion beyond traditional sports. They’re now connecting brands with:

  • Financial influencers
  • Healthcare professionals
  • Food and recipe creators
  • Outdoor sports enthusiasts
  • Wellness experts

The Data-Driven Approach

As someone deeply involved in ecommerce, I was impressed by OpenSponsorship’s sophisticated use of data analytics. Ishveen explained their social listening capabilities: “If you’re a pet food company, we can show you all the athletes who have talked about dogs or posted content about dogs who have over 8% engagement rate and cost less than $500.” This level of targeting precision is transforming how brands approach influencer partnerships.

The Power of Authentic Content

During our discussion, Ishveen shared an insight that really resonated with me – sometimes the biggest names aren’t necessarily the best content creators. She noted that individual athletes who’ve developed their personal brands often prove more effective at producing engaging content than top-tier professionals who might be less experienced with social media.

Making Sponsorships Accessible

What truly sets OpenSponsorship apart is their democratization of influencer marketing. With a minimum threshold of 10,000 followers, they’ve made brand partnerships accessible to emerging athletes and influencers while maintaining quality standards that ensure ROI for brands.

Looking to the Future

As we wrapped up our conversation, it became clear that OpenSponsorship is just scratching the surface of what’s possible in the influencer marketing space. Their expansion into new categories and continued focus on data-driven matchmaking suggests exciting possibilities for the future of brand partnerships.

Key Takeaways

  • The influencer marketing industry has evolved into a multi-billion dollar sector
  • Content quality and ROI now outweigh celebrity status
  • Technology and data analytics are crucial for successful brand-influencer matching
  • There’s significant opportunity for athletes below the top 5% to secure valuable partnerships
  • The future of sponsorships lies in authentic content and measurable results

Final Thoughts

As someone who regularly speaks with innovators in the ecommerce and digital marketing space, I’m particularly excited about how platforms like OpenSponsorship are reshaping the landscape of brand partnerships. Ishveen and her team are creating a more accessible, data-driven, and efficient marketplace that benefits both brands and influencers.

To learn more about OpenSponsorship, visit opensponsorship.com or reach out to Ishveen directly at ishveen@opensponsorship.com.

Find more episodes about the latest in digital innovation here

Kelly Martinez

The Next Wave of International Shipping Innovation Through ePost Global with Kelly Martinez at Shop Talk

On this special Talk Commerce episode broadcasting live from Shop Talk, I had the pleasure of sitting down with Kelly Martinez, co-president of ePost Global, for an insightful discussion about international shipping solutions, cross-border commerce, and the evolving landscape of global logistics. I was particularly intrigued by the innovative approaches ePost Global is taking to solve complex shipping challenges for retailers worldwide.

Key Takeaways

  1. ePost Global leverages an extensive network of final-mile carriers to provide reliable and cost-effective shipping solutions
  2. Regional carriers have seen significant growth in the last five years, creating new opportunities for retailers
  3. The company’s technology platform helps determine optimal carrier selection for specific geographic regions
  4. Recent tariff changes have prompted retailers to reevaluate their supply chain strategies
  5. The Middle East and Asia present emerging opportunities for cross-border commerce
  6. Alternative delivery solutions proved crucial during events like the Canada Post strike

About Kelly Martinez

Kelly Martinez is extremely knowledgeable in her role as co-president of ePost Global. Her expertise in logistics and international shipping solutions clearly shows in her leadership approach to expanding the company’s strategic carrier network. What struck me most was her passion for international travel – she had just returned from Madrid and Barcelona – which gives her a unique perspective on global commerce and cultural nuances that impact shipping operations.

Detailed Episode Summary

Kelly began by introducing ePost Global’s core strengths. I was particularly impressed by their strategically located final-mile carrier network and experienced logistics team. What caught my attention was how their platform simplifies the complexities of international shipping while maintaining cost efficiency.

As we chatted, I learned about the evolution of final-mile delivery services. Kelly shared fascinating insights about the emergence of regional carriers over the past five years. What I found most interesting was how ePost Global’s technology platform enables retailers to optimize carrier selection based on geographic locations and specific delivery requirements.

Our discussion naturally progressed to recent challenges in cross-border commerce, particularly regarding tariffs. I was impressed by how ePost Global has taken a proactive approach to educating customers about these changes and helping them adapt their strategies.

Personal Commentary and Analysis

In my years of hosting Talk Commerce and speaking with industry leaders, I’ve noticed a critical shift in how businesses approach international commerce. What Kelly shared reinforces my observation that shipping is no longer just a transactional service but a strategic component of business success. The emergence of regional carriers and the need for flexible shipping solutions demonstrates the industry’s continuous evolution.

Memorable Quotes

I was particularly struck by Kelly’s statement: “Our goal is to make things easy. Most of the time, our customers, 90% of their business is United States domestic. And maybe there’s a small portion that’s international and they don’t want to become experts.”

Another standout quote was: “We continue to add final mile carriers. They continue to pop up in service areas that didn’t have alternatives.”

Engaging the Audience

I encourage you to listen to the full episode to gain more insights into optimizing your international shipping strategy. Don’t forget to subscribe to Talk Commerce for more conversations with industry leaders who are shaping the future of e-commerce. Connect with Kelly Martinez and ePost Global to explore how their solutions can support your business’s global expansion.

Final Thoughts

As your host, I’ve seen countless innovations in e-commerce, but what ePost Global is doing with international shipping truly stands out. The future of international shipping clearly lies in flexibility, technology integration, and strategic carrier partnerships. I’m excited to see how businesses will adapt these shipping strategies to remain competitive in our ever-evolving global marketplace.

Listen to more episodes about the latest innovations in ecommerce here

Wayne Liu

AI and AR Drive Beauty Tech Innovation at Perfect Corp With Wayne Liu at Shop Talk

In a compelling episode of Talk Commerce recorded live from Shop Talk, host Brent Peterson sits down with Wayne Liu, co-founder and chief growth officer of Perfect Corp. This milestone conversation coincides with Perfect Corp’s 10th anniversary, offering listeners an insider’s perspective on how artificial intelligence (AI) and augmented reality (AR) are transforming the beauty and fashion industries.

Key Takeaways

  • Perfect Corp has developed sophisticated AI and AR solutions used by over 700 major brands and retailers
  • The company’s skin analysis technology can evaluate 14 different skin concerns in just five seconds
  • Their technology solutions work across both e-commerce (70% of customers) and in-store retail environments
  • Perfect Corp maintains a vast color library of 800,000 different SKUs for precise virtual try-ons
  • The company’s AI approach combines both analytical and generative AI technologies
  • AR implementation works best for standardized products with multiple variations

About Wayne Liu

Wayne Liu co-founded Perfect Corp ten years ago and serves as the company’s Chief Growth Officer. With a deep understanding of both technology and beauty industries, Liu has been instrumental in developing Perfect Corp’s AI and AR solutions that bridge the gap between virtual and physical retail experiences. His expertise spans machine learning, computer vision, and enterprise software development, making him a leading voice in beauty tech innovation.

Detailed Episode Summary

Our conversation begins with Liu explaining Perfect Corp’s core technology offerings, focusing on their virtual try-on solutions for makeup, skincare, and fashion products. The company’s technology stack includes both AR capabilities for virtual product testing and AI-powered skin analysis tools that can provide detailed assessments within seconds.

Liu delves into the technical aspects of their AI development, explaining how they’ve built their systems using convolutional neural networks and machine learning. He emphasizes that while ChatGPT has brought AI into the spotlight, Perfect Corp has been developing and refining their AI capabilities for the past decade.

The discussion shifts to the practical applications of their technology, with Liu highlighting how their solutions help reduce product returns and improve conversion rates for retailers. He explains that their technology can be integrated via API or SDK, making it accessible for both online and in-store implementations.

Personal Commentary and Analysis

This episode reveals the significant strides made in beauty tech over the past decade. What’s particularly impressive is Perfect Corp’s focus on solving real business problems rather than just creating novelty experiences. Their approach to combining analytical AI with generative AI capabilities shows a sophisticated understanding of how to leverage different technologies for maximum impact.

Engaging the Audience

To experience Perfect Corp’s innovative solutions firsthand, listeners can visit www.perfectcorp.com and try their demo products. The company regularly releases new features and technologies, making it worth following their developments through their website and LinkedIn presence.

Final Thoughts

The intersection of AI, AR, and beauty tech represents a fascinating frontier in retail innovation. Perfect Corp’s decade-long journey demonstrates how persistent innovation and focus on practical applications can create transformative solutions for both retailers and consumers.

Listen to more episodes about the latest in retail innovation here

Katherine Lehman

Return Bear Transforms Global E-commerce Returns Management at Shop Talk

In this insightful episode of Talk Commerce’s Shop Talk series, host Brent Peterson sits down with Katherine Lehman, Chief Marketing Officer at Return Bear, and Isaac Morey from Content Cucumber. The conversation centers on the complexities of cross-border returns in e-commerce and how Return Bear is revolutionizing the process while prioritizing sustainability and customer experience.

Key Takeaways

  • Forward fulfillment strategy eliminates unnecessary cross-border shipping
  • 60% cost savings through cross-border consolidation
  • 100% fraud reduction through manual verification processes
  • Sustainability focus through resale and donation programs
  • Integration capabilities with existing RMA solutions
  • Customer retention through improved return experiences

About Katherine Lehman

Katherine Lehman serves as the Chief Marketing Officer at Return Bear, bringing decades of experience in brand and technology companies. Her dual passion for shopping and sustainability drives her commitment to making returns more profitable for retailers while maintaining environmental consciousness. At Return Bear, she leads initiatives to transform the returns experience into a more delightful process for customers while ensuring profitability for merchants.

Detailed Episode Summary

The conversation begins with an exploration of Return Bear’s unique position in handling cross-border returns between major markets, including the US, Canada, UK, and their recent expansion into Australia. Katherine explains their innovative approach to managing returns across international borders, highlighting their role as a global 4PL provider.

A significant focus of the discussion centers on Return Bear’s forward fulfillment strategy. Instead of shipping returned items back to their origin country, the company maintains the inventory in the destination market for future sales. This approach proves particularly valuable for seasonal fashion items, where approximately 20% of inventory is typically tied up in returns.

The dialogue shifts to the challenges of cross-border returns, particularly regarding customs, duties, and tariffs. Return Bear’s solution involves both software capabilities and physical logistics facilities, creating a comprehensive system that simplifies the complex process of international returns.

Katherine emphasizes the importance of customer experience in returns management, noting that poor return experiences can significantly impact customer retention. The company’s approach to verification remains deliberately human-centric, achieving 100% fraud reduction without relying on AI solutions.

Personal Commentary and Analysis

The episode reveals a crucial gap in the e-commerce ecosystem that Return Bear effectively addresses. While much attention has been paid to optimizing the forward logistics of cross-border e-commerce, the reverse logistics have remained a significant pain point for both retailers and consumers. Return Bear’s approach not only solves operational challenges but also addresses environmental concerns through smart inventory management.

Memorable Quotes

“We like to call ourselves a global 4PL to solve all that problems on the cross-border piece so that it’s not as expensive to get your stuff back across those borders.” – Katherine Lehman

“At any given time, 20% of your inventory for a fashion brand is stuck in returns.” – Katherine Lehman

“To put it bluntly, how do we not piss off our customers?” – Katherine Lehman on the core focus of returns management

Engaging the Audience

To learn more about revolutionizing your cross-border returns process and improving customer satisfaction, listen to the full episode of Talk Commerce. Subscribe to stay updated on the latest developments in e-commerce logistics and customer experience management.

Final Thoughts

The future of e-commerce returns lies in creating seamless, sustainable solutions that benefit both retailers and consumers. As cross-border shopping continues to grow, Return Bear’s innovative approach sets a new standard for returns management in the global marketplace.

Listen to more episodes about the latest in Ecommerce innovations here

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