Customer Experience
Posts tagged with Customer Experience.
The Death of the IVR with Michael Klein of Talkdesk
Talkdesk director of industry marketing Michael Klein on what natural language processing did to the phone tree, why he says a deployment cannot run a...
Connecting Data and Creative Assets to Drive Modern Marketing Evolution | Amy Crowther
Amy Crowther from Incubeta explains how modern brands can avoid generic AI content and drive growth by integrating database systems and maintaining a...
Live From Shoptalk: Navigating the Modern Retail Landscape with Unified Commerce
Key strategies for navigating the retail landscape, improving customer experience, and leveraging AI in this insightful talk with Thomas Lichtwerch of...
Scaling Personalized Commerce Strategies with Bloomreach
Join host Brent as he explores scaling personalization strategies and leadership insights with Bloomreach COO Christina Augustine on Talk Commerce.
Live from Shoptalk: Agentic Commerce Transforms Shopping While Preserving Brand Identity with Scott Hendrickson
The retail technology landscape continues evolving at breakneck speed, and few conversations capture this transformation better than the recent Talk C...
Transforming Retail Through Strategic Operations with Rebekah Kondrat
Retail operations expert Rebekah Kondrat explains how brands can successfully expand their physical retail presence by balancing operational excellenc...
Why ChatGPT Can't Tell Your Brand's Real Story About Authentic Marketing with AI Integration
VP Jimi Gibson from Thrive Agency explains why ChatGPT and other AI tools are "really bad mind readers" that can't capture the authentic stories and e...
Hamish McKay Transforms E-commerce Customer Service Through Revolutionary Order Editing Platform
Entrepreneur Hamish McKay shares how he identified a massive e-commerce pain point and built Order Editing into a successful software startup serving...
The AI Fashion Revolution Transforming Men's Style Through Smart Subscription Services
Taelor CEO Anya Cheng shares groundbreaking insights on revolutionizing men's fashion through AI-powered personal styling and sustainable subscription...
Unified Commerce Benchmark: How Manhattan Associates and Google Transform Retail Excellence at Shop Talk
Manhattan Associates and Google share groundbreaking insights on unified commerce implementation, revealing how top retailers achieve superior perform...
AI and AR Drive Beauty Tech Innovation at Perfect Corp With Wayne Liu at Shop Talk
Perfect Corp co-founder Wayne Liu reveals how AI and AR technology is transforming beauty and fashion retail, sharing insights on virtual try-ons, ski...
Return Bear Transforms Global E-commerce Returns Management at Shop Talk
In this insightful episode of Talk Commerce’s Shop Talk series, host Brent Peterson sits down with Katherine Lehman, Chief Marketing Officer at...