Contact Center
Posts tagged with Contact Center.
• Podcast • 6 min
AI Customer Service and the Death of the IVR with Michael Klein of Talkdesk
Talkdesk director of industry marketing Michael Klein on what natural language processing did to the phone tree, why he says a deployment cannot run a...
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• Podcasts • 6 min
AI is Merging Customer Support and Sales Into One Powerful Experience with Michelle Donnelly
Michelle Donnelly, CRO at Crescendo, explains how combining autonomous AI agents with human agents transforms customer support into a revenue-driving...
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