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Creating a great customer experience with Rachel Fefer | Gorgias

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Rachel Fefer | Gorgias

Commerce running, talking geek

This week we interview Rachel Fefer with Gorgias. Rachel talks about customer experience and how ecommerce merchants need to “Step up their game” for customer experience online. We go over some real-life examples of great and not-so-great customer experiences. Rachel walks us through the time to respond to a request (How long is too long), personalizing the experience and data silos. This is a fun and informative interview.

This episode was recorded on July 8th, 2021

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