Harnessing the Power of AI for a Personalized Shopping Experience

The Importance of Online Channels in Customer Service

This article explores the importance of online channels in customer service. Discover how digital communication tools can transform customer relations, offer personalized experiences, and provide cost-effective, efficient service.

The psychology of cognitive customer behavior with Guido Jansen

There is a new sheriff in town, leading the charge to Spryker. Guido Jansen tells us about his new role with Spryker. Most interesting is that we learn a little about customer behavior and his role as a community builder and Cognitive Psychologist. Guido is a community engagement specialist using strategic insight and empathy to understand, inform, and strategically engage both a worldwide ecosystem and the internal stakeholders who serve them. He has done hundreds of presentations, workshops, seminars, and conferences in over 25 countries about several topics around E-commerce and Psych

Building a Customer Centric Culture

Store owners want to get from out of their e-commerce business. Real conversations happen when a customer-centric culture is a prime focus. Wheater you are a merchant or warehouse distributor, or a manufacturer looking for digital commerce. You should look at your tech partner, either agency or the solution integrator, and make sure they understand the business aspects and the workflow of your industry.

From Amazon to Everywhere: Navigating the Multichannel Landscape with Jamin Arvig

Discover the importance of multichannel strategies, the role of Amazon in e-commerce, and the significance of customer experience in brand differentiation in our enlightening discussion with Jamin Arvig, co-founder of AIC Brands.

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