This week we interview Courtney Taylor and Jeff Campbell with Fidelity Bank. Courtney tells us how she is the matchmaker of the banking business. We learn how peer groups will help every entrepreneur succeed in their business. We talk about how important it is that your banker knows your business and you as a business owner are not just a number. We talk about trends in the banking industry that relate to commerce. We dive into a lot of great subjects that business owners should know and do with their bank.
Jakub Winkler and the MOSCA Letter
This week we interview Jakub Winkler (No relation to the Fonz) of Q-Solutions Studio. He has some very strong opinions on the MOSCA letter and why this has happened now.
We discuss the Magento Community and the impact that the Magento Open Source Community Alliance will have on it.
Growth Marketing with Jen Roth
We discuss B2B marketing and why every business owner needs to break down what they are doing for marketing and measure, measure, measure! Jens’s best advice for an agency? “Listen to your clients”
We talk about the reasons why entrepreneurs need to hire a marketing agency some of the benefits and ROI they will get in return. This is a very informative episode for merchants and agencies. We also discuss how diversity helps us all be better business owners.
Transcript
Brent: We have the pleasure of having Jennifer Roth here, Jennifer, go ahead and introduce yourself. Tell us about what you do and one of your passions.
Jen: My name is Jen Roth, as Brent said, I run growth mode marketing along with my business partner and we are a Twin Cities based women-owned full-service agency.
And we are super passionate about helping companies grow and hence our name growth mode. We love to align strategies and programs and marketing investments directly with our client’s goals, measure that and help them deliver the results and the outcomes that they desire. Passion, I guess I have. A couple, but I love going to really awesome restaurants. I actually got to go to a three Michelin star restaurant and a couple of weeks ago in Washington, DC with my entrepreneur’s organization forum. And it was super, super awesome. And I love going with my girlfriends to Napa. So that’s probably two of my favorite guilty pleasures is when I’m not a mom and a marketer and a wife.
Brent: We are lucky to be in Minneapolis / St. Paul to have some fantastic restaurants to go to. But today we’re not going to talk about restaurants. Let’s talk a little bit about marketing. I know that you focus on growth, but also on B2B and probably growth in B2B. So let’s start with B2B Tell us a little bit about what you do for B2B and in marketing.
Jen: B2B marketing is different than consumer-based marketing. Primarily because in the B2B world it’s a considered purchase. Multi-step, complex buying process where you will often start your journey of driving awareness with not only the decision-maker but also the influencer or the champion. It’s really common in B2B to have a C-Suite person sign off on an actual purchase. The people who will be using the solutions that you’re selling are often different. They’re often managers, directors, VPs, et cetera. And so you see it’s just a different world because the evaluation process is considerable, brand loyalty is very important, but the way that people buy in the B2B world is just different. We focus on that and for those of you who don’t know, B2B is business to business. Any business that sells a product to another business falls in that B2B category, it’s super common for B2B companies to also have a B2C component where they might be selling things like benefits, healthcare benefits, for example, or software directly to consumers, as well as the benefit for something that they use.
Brent: Do you develop strategies, not only for new B2B, but you also do then develop strategies for an existing client? You want them then tell them about new products that you as a company are marketing and selling. I’m assuming that you come up with strategies for them as well.
Jen: We do. In fact most often when clients come to growth mode, we have a model, we have a model that includes three phases. We call it a growth marketing model and we implement it with almost every client that we serve. The first phase is really around setting your foundation. The second phase is really around building your presence. And the third phase is really around fielding predictable growth, which is where most people want to get to because that’s really where you start to see your marketing investment materialized in the form of conversions and leads, and sales.
But most often a client does come to us and they come to us for a variety of different reasons, but it’s often something like. We are growing really fast and we don’t have the marketing resources and capabilities in-house that we need. We need an extension of our team to help us strategize and think through the right way to bring our business and our products to market. And, or. We need to want a new product and we’ve never launched a product before. And or we don’t plan on hiring a bunch of people internally. We don’t want to hire a bunch of people internally. We just need an agency that can serve as our partner and our arms and our legs and provide the exact types of marketing expertise that we need when we need them, dialing them up when we need them and dialing them down when we don’t. So that’s often where people start is in coming to us and we’ll build-out. It might be a whole business marketing plan. It might be a roadmap, a marketing roadmap with more concrete, specific deliverables, or it might be a very targeted plan for a big event that you’re launching or a big product that you’re launching.
But that’s typically where we start. And then we actually do a series of different programs and activities based on what the client needs. And so most often we focus on that foundation. Not always because there are times when folks totally have their foundation set, but in twenty-some years of experience working in marketing, I can tell you that if you don’t know who you are, what you stand for, why you’re unique, and what your customers care about. All the marketing in the world is not going to work. So we spend a lot of time upfront working on helping people figure it out. What is unique to them, important to their customer, and provable. And we do that through stakeholder sessions. We do it through the voice of customer interviews. We do it through competitive audits. And then from that, what often comes out is personas buyer journeys messaging, brand identity works again, not always, but often we end up helping clients really evolve and think through that. And then that turns into a website where they’re able to showcase their story and their brand and who they are in the form of relevant messaging, compelling information, optimized sites with words, and buying experiences that we know their buyers have.
And then from there, you get into the next two phases, which is now that you know who you are and what you stand for and you’re inside matches your outside. You can start to build a presence. You can start to establish yourself as a leader in your space, or get people to the targeted people that you really want to know who you are.
Know what you stand for. And that really comes into play with social media and video and public relations and sometimes investor relations. Getting involved in trade media advertising, all that stuff, there, product launches. And then the last phase is really all about fielding predictable growth and that’s what we all know is demand generation. That’s all about it. Multi-component super smart, super-targeted email marketing, paid digital marketing, paid social marketing, organic digital really strong calls to action, and lead magnets that drive your buyers to the site. And get them to convert and experience and interact with you.
Really thinking through that in the metrics and how you actually start to drive a top of the funnel, middle of the funnel, bottom of funnel strategy to fill your pipeline so that as you move forward and you continue to grow, it’s predictable, it’s scalable and it’s systemic. A long answer, but that’s our model.
Brent: As a small business owner how would you tell them to start out in getting their marketing plan going?
Jen: I would still start, I follow the same three steps. I just do it in a scrappier way. I can tell you, even as growth mode, we’re about six years old or we’ll have our birthday here in September and we drank our own Kool-Aid if you will. We did the same exact exercise for ourselves so that we could figure out why we were important to our customers, unique to us and our differentiators were provable. And we did it by just simply talking to some of our customers and just asking questions.
I do recommend that if you have the resources to have a marketing expert, do it to start there, but if not, take your clients out to coffee and don’t just take the ones that love you. Take the ones that don’t like you and say, what are we doing? Why did you choose us? What can we do differently? Have you ever talked to anybody as a competitor? And what did they bring that you thought was interesting? What’s the last article you read online? Ask the questions because it’s amazing the information and the insights you can glean. About what makes you, and what is your authentic story?
So if I were a small business, that’s what I would do. And I am a small business so I understand, and I am an entrepreneur. And then from there once you have that in place, identify your target audience. Some companies make the mistake of trying to let the whole world know who they are when really they only went up 10 clients this year.
If you only want 10 clients, you probably know which 10 you want. Think long and hard about who you really want to add to your client base in the next year and focus your marketing energy there, instead of all over the place. That’s probably the biggest piece of advice that I can give to small businesses that are just starting, or that have been around for a while and are struggling with sales.
Brent: In the EO world, we have a concept called the shiny object. What would you say to an entrepreneur who would tell their team doesn’t say no to anybody? How do you get around the fact that sometimes saying no is the best thing you can do in the marketing world?
Jen: I have had the, I don’t know if luxury is the right word, but I have seen the consequences of following the shiny object in my own businesses, but also the clients.
And I can tell you irrefutably that if you have a targeted approach and you have a business model in mind, It will pay ten times over to stay focused on what it is that you do best. And here’s why, because let’s say I’ll just use my own agency and my own experiences. And example, if we try to service a business or a client who needs an in-depth public relations program.
And we love the client and they’re super nice and they fit in all of our other criteria and all they want is public relations. So we really just want to give it a try anyway, guess what? We’re not the best PR agency in the world. We partner with PR people. We do a lot of PR, but that’s not what we do best.
And then what happens is they don’t feel like they got what they wanted. They’re not a referenceable customer. We’re not happy with the services we delivered. And my employees aren’t happy because they got stuck doing something they weren’t competent in delivering and they couldn’t do their best work. So stay the course because, in the end, it will be worth it.
You’ll fill that slot with someone else. And the better you do at what you do best, the more referenceable customers you’ll have, and the more customers will refer you to the next set of.
Brent: Earlier you had mentioned something around building a website for somebody. I can recall a conversation that I had with a marketing person and I had brought up this topic of partnering with us because we’re Magento, we’re a Magento shop. And they said our clients don’t really sell things online. They only market things. And no, we’re not interested in partnering with you because we’re not doing e-commerce. And this was pre-pandemic.
What would you say to a small business owner that when they come to you and they say, yeah, we’d like to build up this marketing campaign, but no we’re not going to sell any?
Jen: Where do I start with? First of all, pre-pandemic was definitely different in the B2B world. And even in the consumer-based world for sure, but it was different because there was a belief that sales were primarily relationship-based and that feet on the street were the most effective mechanism for selling. But data will tell you, and you can go in and put this in your Google and look for it. And you’ll find all sorts of stats. Then 90 plus percent of B2B decision-makers are on your website prior to ever engaging a salesperson COVID happened and it became 100%. Because they had no other way to reach an organization to learn about solutions. And we saw over the course of 2020 and 2021 a huge uptick in people, investing in the overall infrastructure of their websites, adding e-commerce capabilities, and really thinking through those buyer journies, and who was actually going to their site, what they were experiencing and what type of information they wanted to provide. So it is probably true in some instances that very few instances that you may not sell something on your site, but it would never be true that somebody wouldn’t use your site as an important piece of information in the sales evaluation process and I believe that wholeheartedly.
Brent: I can comment on the fact that a lot of current business owners and salespeople are concerned that the buyer journey will disclude or we’ll cut out the salesperson. And I know that one way we’ve gotten over that is just giving the website as another tool to enable that salesperson to sell.
And then. I guess you have to say it selling the salespeople on this new tool and it’s not going to infringe on their ability to sell even more. And then I think it’s important to sell or to make it known to the owner or the entrepreneur of the organization, that this is a new tool. And don’t try to take the commissions away from the salespeople, because this is going to increase everybody’s business and having those tools online and the ability to purchase directly in the middle of the night on a Sunday or whatever time of the day is that buyer wants to purchase. It just enables them to do more with their products and to sell more.
Jen: I couldn’t agree more. And I’ve actually given presentations on the importance of the relationship between sales and marketing because I believe I say this often to people who know me, but I believe that marketing represents the voice of the customer, sales represent the voice of a customer and both are equally important. And so when you think about the marketing mix, the role of marketing is to enable sales. So sales can do their job and to understand what marketing needs and to provide the awareness and the ground cover that makes your buyer market, your industry, your marketplace, maybe potential employees aware of who you are and what you stand for and what makes you, you. The rest of your job in marketing is to help those sales folk shine and to be able to do what they do best, which is sales. And to be able to meet the needs of the voice of a customer. And so to your point, like the website is a critical role because it’s where people go first for that top of the funnel stuff, trying to find people and have them be aware of you. It also is where people stay to get to the middle of the funnel. So as they’re cranking through kind of their gear and their priorities and their initiatives, Eventually, there comes a time when they need your product. You want to be top of mind. That is marketing’s job.
When it gets in the middle of the funnel, sales and marketing need to hold hands and work through that together to get that person to convert from being aware of you to be interested in talking to you. And then at that point, Sales comes in and they lead the conversations. They lead the processes, they lead the actual sale in terms of taking your solutions and turning them into what is the most beneficial for the client’s needs and meeting them where they’re at. That’s my philosophy on the importance of making sure sales and marketing work together.
Brent: I want to just continue down this road of buyer journey and really having an entrepreneur dive into their buyer journey and find out places that are resistant and going back to the website and what you talked about, this is where the top level, this is where they’re going to get their information.
Their traditional buyer journey was they’d go to the website. They would look at that information. They would call the salesperson that salesperson would talk to them. Then they would put the order in salesperson would either put the order directly into their ERP system, or they would call some customer service person who then put it into an ERP system.
I guess one message that I had been always trying to tell. Business owners who are in this B2B space are, even if you don’t want your client to put in their orders directly, to think about the resistance that’s in that buyer’s journey and examine that buyer journey to enable more sales to happen without any resistance in that sales process.
Jen: I could not agree more. And that’s another thing we’ve actually seen a big uptick in, in terms of investments is really rethinking and re-understanding and recalibrating that buyer journey because you’re right it’s changing before our very eyes in the B2B world because of COVID and the number of things that happen online, both before and after a salesperson is engaged, it’s shifting and it’s becoming maybe not circular, but not linear. It’s maybe like an up and down or a wavy or a little bit of a loop, where people are in engaging in enacting interacting in both. The only other thing I would add to what you said is we have seen clients very interested in segmentation.
So a lot of industry, vertical kind of stuff. Maybe buyer types and ideal client and customer profiles. And even company profiles. You might be doing like a C-suite persona with a buyer journey map for C-level decision-makers or purchasing folks. But now you’re also seeing. C-level buyer in the manufacturing space.
What does that buyer journey look like? What does that persona look like? And so there could, they’re like almost there they’re there’s growing so much in importance to a business. And I remember when I kinda first started in marketing, I wasn’t so sure about whether or not buyer journeys were worth all the time they took and all the money they took, but I have become a believer as I’ve watched, it worked for companies where I’ve led marketing, but also with the clients that we work with. It’s crazy when you know who you’re serving, why you’re serving them, what matters most to them, how much more effective everything you do after that can be.
Brent: In the e-commerce world, we see a lot of inbound sales growth through marketing, and there isn’t a lot of KPIs needed on the sales side. It’s more on the marketing side. When there’s a B2B journey or a B2B marketing, there are some sales KPIs. And then there’s some marketing KPIs. Maybe you could talk a little bit about how to mix those and how to put those together. So the sales team is understanding what the marketing team is delivering to them, and even more important, the marketing team understands what the sales team needs and those KPIs that are maybe important to both.
Jen: Now you touched on one of my favorite topics because even though I’m not a numbers person, I love metrics because they tell you what’s working, what’s not working, and where people are going and it helps you fine-tune your marketing dollars and your investment. So that it’s going exactly where you want it to. That’s a super exciting question. Now, I will say it’s, it can be very difficult. So for our clients specifically, We tend to build out metrics, dashboards in Google data studio sometimes Tablo sometimes systems that they already own. Sometimes we just looked through HubSpot because they already own HubSpot and they have their CRM, their Salesforce, et cetera.
There are lots of different tools that you can use. What we do. And what I recommend anybody does is when you write your marketing plan, identify your KPIs for each of the things that you’re doing when it comes to marketing and sales specifically one strategy that we’ve seen work really well in B2B.
I don’t think would apply to B2C, but is that you would have something called a marketing qualified lead. So you’d have an opportunity which is any kind of inquiry or contact that comes into your fold. And they either meet the criteria as a prospect, or they don’t, if they don’t meet the criteria, you need to boot them out of the system and say, thanks, you can listen to us, but we know we know you’re not a client or a prospective client.
If they are a prospective client and they meet your criteria, doesn’t even have to be banned. It doesn’t have to be their writing right now. It can just be that they’re, they fit the right profile. Then what you want to do is you want to work them through lead scoring. And so what lead scoring will do is it will help you think it’ll help based on the behaviors that each of these prospects and users are taking, how interested they really are.
So they might start by visiting your website, but if they go to the careers page, then maybe get negative five points. If they go to the product page and they watch a demo, they might get 25 points and you work your way through these points. And then when it gets to a point where most often we have one, two and three marketing qualified leads and a one, two, and three-phase when it reaches three.
It reaches a certain point threshold where a salesperson will get an email or an alert within their CRM that says, Hey, This person’s done enough marketing activity that it’s probably worth reaching out. And I always liken it to the MQL three is are the kids in the classroom that are going pick me?
The MQL twos are the ones that are in the back of the room that is super curious but don’t want to raise their hand. And the MQL ones are the kids that didn’t even want to come to class in the first place. So don’t send the kids that didn’t want to come to the class, the sales team they’re busy.
They don’t need those guys. And they don’t want to talk to you. So wait until they’re raising their hand or they won’t raise their hand and then get those sales folks and their skillsets involved.
Brent: That’s a great analogy. And I love that picture. You’ve painted. Putting on putting on my entrepreneur hat. You had mentioned earlier that you are an extension of somebody’s marketing team. What would you tell an entrepreneur who believes that they should just hire everybody in-house? And they don’t, they want to have internal resources and don’t depend on anything from a marketing agency.
Jen: That’s a great question. So I have a couple of things there and I’m actually going to answer this. I also was a VP and a senior VP of marketing in the B2B world. So I know what it’s like to sit on. Both sides. Granted, they were bigger companies. One was really big. The other one was midsize, but, the advice that I would give entrepreneurs is if you are not an expert in marketing, you really need to think about hiring somebody who is just like you hire an accountant, just like you hire a lawyer.
If you’re not if it’s not your expertise and your core competence, Then be okay with investing in that and building that as part of kind of your growth infrastructure. Most often when we end up with retainer type of clients, which we have a lot of it’s because they need the world of marketing has so many areas of expertise you have a strategy from a marketing perspective, do you have a strategy from a content perspective? You have graphic design, you have video, you have web development, you have social media, you have there is our paid digital, you’ve got organic. You’ve got the number of skills that are needed to truly run marketing from the top to the bottom and everything in between is just, there’s a lot to it.
And so the clients that we work with love being able to bring in an agency that can literally dial-up and down like today we’re doing a rebrand. So I need a lot of heavy lifting around how we tell our story and what we look like to the market. Okay. I’m done with that. Now, what I really want is digital.
So then those people go away and you spent, you bring in your digital experts. If you hire all those people, you better have a lot of marketing to do because you’re going to spend a fortune, trying to get all the right skillsets. And every once in a while, you’ll find a unicorn that can do a lot of things, but it’s pretty much impossible to find a unicorn that can do everything.
And it’s very common, especially for business owners to come to me and say, I hired a marketing coordinator and him, or she’s really good at writing strategies, but I don’t see any tactics. Or vice versa, really good at doing what I ask, but there’s no strategic thinking. It’s very difficult to find somebody that can do it all. I don’t even know if you can. And so that’s, to me if I were running a small business, it wasn’t marketing, we obviously do our own. I would take the time and I would invest in it because it’s a serious lever of growth and you don’t want to spend all that money on all those people. You’d rather just use people that already know what they’re doing.
The one other benefit that I see a lot. And I always tell my friends that are still on the client-side, one thing I’ve learned has been on both sides of the fences is that when you work with an agency, they get the opportunity to see how lots of people work, versus just themselves. And I never realized that until I was on the agency side. And so if you’re trying to think about something differently, engage in the agency, because you’ll get the benefit of all of these ideas that they get to share with other clients that you will never see.
Brent: So two points of that last your last statement there.
The first one is that agencies need to be always talking to their clients and sharing those stories with your other clients that are the value that you get out as a client. And that’s the value you give as an agency. The next part is about hiring. And the unicorn, especially we’re a development house.
And I can say that we have a few unicorns, a lot some people that can do everything, but the part that’s the hardest is managing a team. And I have repeatedly said to some of our unicorns. That’s great, but now let’s talk about times 12 times, 15 times 20, how. How are you going to get that done? If a certain task or a certain project takes three months?
Hey, that’s great. That means four projects a year, but we actually wouldn’t get done 20 projects a year. So how are we going to make this work as a team? So you as a business owner, you as an entrepreneur need to pick that same. And think. Okay. Yes, having internal resources is great. And our job climate in the, especially in the Adobe space you’re going to look at six figures on a developer salary.
And that developer salary needs to be specialized in our space in the Adobe space, but you really need to have a front-end developer needed a brand person. You need to have, you need to design, or then you need a UX person. Okay. Suddenly now you say your six-figure budget is turning into nearly a seven-figure budget that you need for your small, not small brand medium-sized brand, even that will bring in Maybe six figures in revenue.
So you have to, as an entrepreneur, you have to make that hard decision and look at that. And really, I think, one good point you made about is really let’s look at the numbers, analyze the numbers and come up with some ROI.
Jen: To your point, like you might say I don’t want to pay an agency a hundred thousand dollars to develop my website because I’ll probably only make a hundred thousand dollars in sales or attribute a hundred thousand dollars of sales in the first year.
I can hire somebody for a hundred thousand dollars. One person, you can hire one person for that, and you’re going to need about eight. So it’s not that you’re spending a hundred thousand dollars with an agency versus a hundred thousand dollars internally. You’re spending $800,000 internally versus a hundred thousand dollars internally.
And I think people who don’t understand the marketing discipline and the complexity of building a website that actually works, don’t always see that, that piece of it.
Brent: The small part about being an entrepreneur as well as it’s a lot easier to fire an agency than it is to fire a group of eight people.
Jen: Oh, true. And the other part too is, and I’ll be completely honest and I love this and it makes me sad at the same time, but because we’re specialized in growth marketing, we get to work with all these great clients who start small and get big. And then they do hire internal teams because they’ve gotten significantly bigger and it’s very sad for us cause we miss them, but we’re very happy because our kids are grown and gone.
And it’s okay. Because oftentimes like bring us in for project-based things, but things change. But yeah you’re right. Like it’s a lot easier in, in COVID, especially this happened a lot where you could contract. And increase as you need to do versus having that payroll sitting there all the time needing to be used.
Brent: I think the message to an agency because we do get that too, where people get bigger and then they started hiring an internal development team and suddenly we’re not doing so much work, but having that quarterly strategy session with that client, just to see what they’re doing it’s easy when you’re focused on your team and you’re in a silo. It’s easy to stay in your silo and always just go in that same direction. But I think that what we’ve seen and especially in this world with so many new platforms coming out, there are so many different routes you can take and there’s places and things you should test, not only for development but especially in marketing, you need to test those things and make sure that you’re doing or trying them at least.
I know that one, I heard a comment I think was Gary V or something like that. That social media is like your advertising. You don’t advertise on a show, a hit TV show thinking, is this show going to be around for a year? No, it’s here now and it’s popular. So try that platform. See how it works.
And if it’s around in a year, great. If it’s not move on to the next one, but at least test them to see how well they’re working.
Jen: That’s the very premise of growth marketing. It is hypothesizing. Create build or develop implement test refine, and just keep doing it iterative improvements.
And it’s really cool too because marketers have more numbers than they ever have before and we’re metrics to work with. So for example, you can test lead magnets, but a high value. Assets that you put on your home page sales, a demo for a software company, or a free trial for a gym or whatever.
And you pick and you play with those and you do AB tests. And it is amazing how, as you continue to refine it, one always comes to the top, so I think that is a really good perspective and good insight.
Brent: At the beginning of our conversation, you had mentioned a couple of inbound things that people could be doing. You had mentioned paid media. Paid social. Maybe we could just take a little bit of time towards the end of our conversation here to talk about a few of those things merchants should be looking at, or even not merchants to anybody’s trying to market something. And I just want to keep saying, if you’re marketing something, you’re not doing it for free, you’re doing it because you’d like to sell it.
So I’d like to dispel this idea that. Commerce isn’t part of marketing is to sell something that’s the basis. And so anyways you’re doing social media, you’re doing paid ads, you’re doing organic ads. What if we were to take the top five things or top seven or eight things, but what will be those things you would, we would recommend?
Jen: Yeah, so I, what I always recommend is starting with what your desired outcome is, and then doing some kind of. Back of the napkin math to determine if you need a million dollars in sales and each product is worth X amount, how many opportunities do you need? You close half of them.
And then what do you need from my elite perspective. So I always recommend starting with that. You know what you actually need, but in terms of the types of programs, it truly does depend on who you are. Who you’re targeting what you’re positioning. So for example, if you’re selling to a CIO or it decision-maker or an engineer, they are very driven and guided by peer review.
By NPS, by Reddit they have they’re, they’re super smart people who rely on him, meaningful credible information to help them make decisions, and colleagues who recommend. So the strategy you would use if that’s your audience is going to be different, that said. From a digital perspective, you would absolutely still want to invest in organic social media for LinkedIn and for Twitter in any B2B audience.
If you’re interested in the talent side of things, make sure you’re on Facebook. And make sure and start to think about an Instagram strategy. If you haven’t peopled think I’m crazy, but I’m not because take just five minutes. If you’ve got teenagers anywhere near you or young adults anywhere near you in the workforce, 25, 30 years old, they’re on Instagram. They’re on Snapchat. They’re on TikTok. They are absorbing information differently than we are and meaning us old people like me and they are making they’re going. There are future decisions. There are future decision-makers. So start thinking about how you’re going to build awareness and influence within those channels and those worlds as those people start to make decisions.
I’m not doing a super good job of answering your question in a pointed way, but I think. Any foundational demand generation program with, or without commerce or e-commerce needs to have a strong social media footprint in your basic channels, it needs to have strong and consistent organic content.
It needs to have high-value information. That helps the folks that you are selling to understand your product better, do their jobs better. Having an emotional appeal, whatever the situation is, but high-value content, rock-solid content, marketing strategy, organic social, and then paid digital through SEO.
Pay-per-click and display are probably where I would start. I will say that in certain areas, email marketing is definitely not dead. There are a lot of places where email marketing works really well. The only thing I’ll say about that is it absolutely depends on a database that is in good shape.
And so it’s not uncommon for us to work with clients where they want to do email marketing, but they don’t have the database. And so if you’re in that situation, Know that you’re going to have to invest in your database before any of that email marketing stuff will work, which means you should turn to social and paid digital because that does not require you to spend money on a database.
The other thing that’s really interesting is intent data. So if you haven’t, I don’t know if you’ve used intent data yet, Brent, but. It’s actually fascinating. And it’s the thing that makes people so mad, right? When they say Alexa is listening, because there are, there’s the ability to actually be able to detect patterns around buying behaviors and influences and place advertising in front of folks who are actually interested in actually fit your profile.
And while you might say that’s spooky because they’re listening to me, on the flip side, It’s relevant. Wouldn’t you rather have relevant content and relevant ads than things that you don’t care about at all? So there’s, I always think there’s two, two sides to that point.
Brent: I think intent data is an easy one to see too, is if you click on something and suddenly you start seeing ads for that, something everywhere you’re browsing, that’s just targeted ads.
Jen: That’s targeted ads using intent data. So they took your cookie and they said, this guy likes golf clubs and then you see golf clubs everywhere, and then you might see golf apparel, and then you may see golf vacations, and that’s intent data.
Brent: Intent data is best seen on Facebook. When all I get in my feed are bike apparel stuff, and I don’t even bike that much. All right. So we have a little bit of time left. Just, I want to change a little bit directions here. We’ve been talking a lot about diversity in our community.
You had mentioned earlier that you’re a women-owned, woman-founded company, maybe from an entrepreneur’s standpoint. How maybe some advice for women who want to start or. From a diverse background. What would you how, maybe you could comment a little bit about that?
Jen: Yeah, that’s interesting. I don’t get asked that often. If you, for women people of color any ma I actually also have a greatest, so I actually have a disability. And my advice to people is. Who might feel like they can’t do it or feel like maybe they’re in a minority situation is if you want to do it and you believe you can, you will.
And reach out if you have a good idea, put it on paper, talk to people about it. Draw inspiration from those who you trust and respect use your friends and your networks. To make you stronger and better and pay it forward, make other people stronger and better. And honestly, this is a shameless plug for EO, but join organizations like EO, because I find that my forum is like my own little advisory board and I can draw on all of these super-smart folks who can give me advice where maybe I don’t have the strengths yet, or the skillset or the know-how. And there’s a lot of grants and resources, especially for women-owned businesses that to get to get you started. So you can look for, I believe it’s WBENC I could be wrong, but if you search for women-owned businesses are women own business resources. You’d be amazed at what you can find in a way of grants and just resources to help write a business plan, to help fill the budget.
They offer a lot of help and I always tell people who call me, who say, I’m thinking about leaving corporate America and starting my own business. What advice would you give me? I always say. Make sure you have a great CPA, make sure that you have a lawyer because you’re gonna wanna make sure you have all your articles of incorporation and all that stuff set up.
And make sure that you have a really solid network because the best way to get started is to rely on the people around you who know a lot who know best and who can help you.
Brent: One last question then, what would you say to it? How would you say, what would you say to a bald white male who typifies the non-diverse aspect and we’re in Minnesota. The bald white male is the person in the entrepreneur community that’s most represented. Unfortunately, maybe sometimes they have hair, but who knows? Sometimes they don’t. What advice would you give them to help enable people of color, people of diverse backgrounds, women who whomever it is that would like to get into the entrepreneur community. How could you give them some advice and enable them to be advocates for them?
Jen: If I were a white male, what advice would I give me? Is that what you’re asking?
Brent: What would you, and I asked this question a lot and I think making noise around it is the first thing, but a lot of bald white males don’t feel like they should be on any committees or be part of a diversity program because I’m not diverse. So what do I have to offer?
Jen: What you, that is a first of all, really insightful and great that you’re asking it, but Your skills and your knowledge and your connections. Everybody who starts at the very beginning needs to some they need strength. They need grit. They need intelligence, but they also need a running start and a lucky break.
So I think helping people, connecting people to resources and potential clients and information is what you can do most and to just remove the barrier I’ll get, I don’t know if this is even a fair example. Your right, EO is definitely comprised primarily of white men. But there is a conscientious effort to increase the diversity within the group.
And I have seen that happen and I do learn from all of the folks, whether they’re white men or they’re other women or they’re people who have come here from other countries. So I think just the more you open yourself up to a conversation with somebody who is a minority and you let them in and you share what that barrier starts to just go away. You don’t even, you don’t even see it anymore. Does that make sense?
Brent: I think I’ll add on just that you should be aware of the fact that maybe you’re in a privileged person and I’ll just say that to myself, that be aware that, and then invite people to that and start the conversations.
And I think the most important thing is don’t be afraid to have that difficult conversation and it may feel uncomfortable and. You know me as a mid-west Lutheran we would tend to look at our own shoelaces before we’d look at the person. So maybe looking up and seeing that there’s somebody different and that, Hey, they have something to offer and it makes this community even better when there’s more diverse.
Jen: Yep. I agree. And I think sometimes the answers can be found in our children. I think about my kids that are teenagers and young adults now, but when they were little, they didn’t think twice about where a person came from or how much money they had or what color their skin was, or what gender they were, because they just didn’t know to.
And if all humans could be like that, we live in a wonderful.
Brent: We absolutely would be great. This we’ve really chewed up this hour and so just as we’re closing out what kind of nugget could you give a person that wants to sell something? They don’t have to sell it online, but they’d have something to sell.
What would be something good that you could tell them to do?
Jen: Yeah, I would say make sure you know who you want to sell it. Make sure. You know why they want to buy it and meet them where they’re at in their buying process. If you do those things, you will succeed.
Brent: Great. Thank you. So as we close out the show, I like to give everybody a chance to do a shameless plug about anything you’d like to plug and go ahead and give us a shameless.
Jen: My daughter is selling now I’m getting pizzas, burgers, her theme. I’m kidding. I guess I’m really proud of a growth mode and the agency that we have built for me and my business partner. And I guess what I’m most proud of is that we were named to inks were about six years old.
I think I mentioned that earlier, and we were named. Fastest growing companies. We’re actually in the top 25% and we are a certified WBENC company. And I attribute that to certainly setting the right stage and. Building the right kind of culture and the right vision for how marketing should be done with the businesses that we have the privilege to serve.
But I also attribute it to having an amazing team that makes every day fun and makes every client happier and makes the world a better place. And we, our secret sauce are absolutely the team that has allowed us to grow the way that we’ve grown. So I guess my plug is really around just growth mode as an agency, but also the great team and clients, honestly, that we get to work with.
Brent: That’s great. Thank you. I’ll I will give one small plug, both and being fully transparent. Jennifer is the marketing chair this year for EO, Minnesota. I am the membership chair for EO, Minnesota. If you are in the twin cities area, I would encourage you to reach out to us if you’re an entrepreneur. And learn about
Entrepreneurs Organization Minnesota.
It is a global chapter. There are 15,000 members. It’s a great organization. And as Jen mentioned earlier EO gives you a chance to talk to other entrepreneurs that you would never get the chance to do. You can’t tell your best friend who is working in a company in a corporate world about, Hey, I can’t make payroll this week or I can make payroll. And by the way, I just made an extra million dollars this year. Those are conversations you can have with your entrepreneur’s group that you can’t always have with your typical friends and family. So it is a great thing to join. At least learn about, and Minnesota is. For news organization in Minnesota is a great chapter.
And we are looking for members. So that’s my shameless plug. That’s awesome. All right. Jennifer Roth is the president and co-founder of growth mode marketing in the twin cities and all of our links and show notes will be available for you to get those Jennifer. Thank you.
Jen: It’s been a pleasure.
Kalen Jordan – Mage Open Source Community Alliance Debate
This episode was hosted by Kalen Jordan. The interview happened on the behest of Kalen to talk more about the Mage Open Source Community Alliance and the recent letter published.
The “Cone of Silence”
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kalen: See here’s the great thing about the car in the garage. is that?
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kalen: Um, you get what I got Wifi. I got great Wi fi. So that’s not an issue. I’ve got good
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kalen: connectivity. Great sound proroofing
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kalen: right, because when you have kids,
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brent_peterson: oh yeah. that’s that’s the key.
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kalen: that’s the key. It’s
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kalen: all about soundproofing, so cars are probably, Uh. Your car is your probably single
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kalen: most sound proooofd object that you own, believe it or not, So
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brent_peterson: except for the Um. The
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brent_peterson: Cone of silence from the original gets smart, and now you’re going to have
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brent_peterson: to google that because it’s quite hilarious.
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brent_peterson: Look up. the
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brent_peterson: Cone of silence in the original gets smart from the nineteen sixties.
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kalen: You’re going to have an entire to do list of things to Google by the time you’re
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kalen: done with this podcast, Which is
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brent_peterson: Absolutely, it’s hilarious.
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kalen: it? Just as it should be
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brent_peterson: Um, for so for soundproofing, I’m building a little home studio in my
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brent_peterson: basement, Um, not like
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brent_peterson: t. â–j gamble. I’m not going to gamble hundreds of thousands of dollars on my
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brent_peterson: sound studio. I’m probably
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kalen: First of all, No,
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brent_peterson: no, nobody.
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kalen: nobody does anything quite like T. â–j gamble, so that
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brent_peterson: Yeah, nobody can compete against that. I’m going to
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brent_peterson: spend two percent of my budget. Uh, like that. as compared to his hundred
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brent_peterson: percent, he’s going to be the United States military infrastructure, and I’m
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brent_peterson: going to be like
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brent_peterson: Um for
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brent_peterson: for budgeting towards
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brent_peterson: my my studio. But this morning I was recording and I got everything all set
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brent_peterson: up very nicely, made the
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brent_peterson: mistake of leaving the door upstairs open and we have a new Jack
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brent_peterson: Russell. so the next thing I know is Susan’s
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kalen: That’ll do it.
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brent_peterson: running down the stairs. Turns the corner and all I hear is No,
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brent_peterson: And the this little puppies’s found the basement. and and we have carpeting
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brent_peterson: and has discovered that. Hey, this carpet is just like grass.
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brent_peterson: So if you listen
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kalen: just like grass.
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brent_peterson: to my, if you listen to my podcast today with Ysa Ritzma, there will be a
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brent_peterson: person yelling in the background that only comes in
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brent_peterson: for a second, and I will give a Starbucks gift card if you can pick out that
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brent_peterson: exact time five dollar
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kalen: Ah. okay,
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brent_peterson: Gar, Starbucks gift card If you could pick out the. If you give me the time
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brent_peterson: signature on that
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kalen: very cool.
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brent_peterson: Yeah, big spender.
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kalen: Well, if the link is up, if the link is up, I will. I literally will stop our podcast
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kalen: right now and just go find that. because
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brent_peterson: Hey, th. I. I. I recorded that early this morning and I published it
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kalen: Okay and it’s up. Okay be cause. I, I mean, honestly, I’d rather just get the gift
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kalen: certificate. I mean, you know,
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kalen: as much as I enjoy chatting, I I could really use.
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brent_peterson: for for you, I would send it anyways,
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kalen: Okay. Well, I, I, I’m in. I’m go to hold you to that. Uh, cause I, you know, I really
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kalen: need the Co. These are tough times and I could use a gift card right about now for
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brent_peterson: as you sit in your Um, modelles Tesle models that you probably
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kalen: some coffee.
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brent_peterson: got hand delivered from from Yn musk.
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kalen: well, we. You know, we do hang out from time to time.
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kalen: He’s a good guy. Are you pro Elon Mosqu or anti Yon mosque? This is my new. Okay.
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brent_peterson: I’m pro. Do you not read? You know, do you not look at your social media
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kalen: I read. No, I. no, I read. I read. I mean, I. I read a lot of stuff. Um,
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brent_peterson: when you? okay, Yeah,
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kalen: I read the New York Times Covered to cover every morning.
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brent_peterson: I don’t
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kalen: I, you know, No, I don’t.
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kalen: either. I don’t. either.
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brent_peterson: sit there with your cigar. Your cigarette at the at the kitchen or the
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brent_peterson: kitchen table, drinking your coffee reading the New York Times.
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kalen: Yeah, a hundred percent, You sitting in my easy chair. That’s how it should be, you
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brent_peterson: Yep, in pajamas Before before eleven. When you have to get up when you have
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brent_peterson: to actually go and think about doing your sabatical
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brent_peterson: and not working.
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kalen: Yeah, it’s tough. it’s tough.
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kalen: Uh, So what? what? Uh? What did you talk to Yssie about today? Man, y, I saw his post
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kalen: on the open source situation. I,
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kalen: I, um. I agreed with a lot of it. I was happy that he said a lot of stuff he said.
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kalen: But what did you guys rant about?
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brent_peterson: so I think W. we. We tried to dig into what is the issue here? Um, and it’s
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brent_peterson: really not. It’s not about forking or not forking right, and I didn’t make
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brent_peterson: the joke about Uh, my my neighbor, as I was growing up. Uh, I grew up in
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brent_peterson: Golden valley, Minnesota, and my neighbor had a uh, at a had like a thirty
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brent_peterson: two Cadillac, this giant car, and he got personalized license plates on the
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brent_peterson: car that said four â–q two.
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brent_peterson: Um, and I’m sure it had nothing to do with Uh, forking a Github repository
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brent_peterson: or any sort of repository. Uh, because it was like
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kalen: You never know.
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brent_peterson: this is a. This is in the late seventies, anyways,
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kalen: I mean, maybe William is seventy four years old and he just is, is aged very well,
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brent_peterson: y. He, he carries it very well anyway, so I don’t think that this is a. The.
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brent_peterson: The issue here is not about forking or not forking. The issue is about
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brent_peterson: transparency and communication from Adobe.
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brent_peterson: And the second issue then is about the Magento Association and how much can
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brent_peterson: they share?
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brent_peterson: How much control do they have? And what do people think they can do
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kalen: Yeah, I think it’s all. Yeah, there is kind of. It’s all kind of bundled together and
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kalen: it’ weird. I feel like even talking right. You’re in a doobe partner, right, I
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kalen: assume, unless you’ve gotten pulled from the partner program for making tons of
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kalen: horrible dad jokes, which I assume could happen at any point.
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brent_peterson: getting close?
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kalen: but like it, you know when people are in the partner program they can’t necessarily
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kalen: you know,
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kalen: throw out whatever ideas or whatever thoughts they might have, so I’m always I’m
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kalen: always kind of tipt toing, like you know what I mean, like like, I feel like when I I
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kalen: watch the panel and it feels like people are tipt toing and tipt toing and tipt
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brent_peterson: Yeah, really
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kalen: toing, And it’s like you know, I don’t even want to ask you too many questions about
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kalen: it be cause I don’t. I don’t want to get anybody in trouble. Noody, wants to get in
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kalen: trouble. You know what I mean like, so, which I think is part of the issue. You know,
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kalen: I think is part of the challenge is that
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kalen: everybody’s just so you
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kalen: know. Well, it’s
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brent_peterson: Yeah. but what is the issue here? I think the issue is pretty clear that and
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brent_peterson: they stated it right.
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brent_peterson: They, this so again. This makes for a lot of unknown variables. There is no
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brent_peterson: public road map from a gentle open source and this has
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brent_peterson: left a lot of the community
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brent_peterson: who believe in the monolith who believe in the model is a valid approach to
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brent_peterson: many cases feeling uneasy about the future in Ma Geno,
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brent_peterson: So I think
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brent_peterson: it, and I don’t think it’s about forking or not forking. It’s not really
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brent_peterson: about about monolith or splitting up into micro services. It really is about
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brent_peterson: helping people understand where the open sources where the open source of
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brent_peterson: magenta is going.
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kalen: right, right and a, and I just feel like, Um,
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kalen: you know I, you know I’m I’m a little bit further from the details these days. As far
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kalen: as what exactly they’re introducing with the micros, and how that’s differing from
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kalen: the the traditional kind of moth. I bundle together lots of different things under
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kalen: this category of like community unrest, like the the, The people that have been
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kalen: complaining about con, contributing the people that have posted an issue to Gith hub
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kalen: and they get no response And then ninety days later the issue gets auto closed,
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kalen: right, Or you know, Uh, Jacob Winkler has posted a lot about stuff he’s contributed
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kalen: and it just gets. it. just sits there. I talked to Damie and Retzinger about that
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kalen: yesterday, Lukash, uh, uh. What’s his face? that? Um, uh, he’s going to get mad of me
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kalen: for that that had similar issues. It’s just like there’s all this stuff where there’s
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kalen: all this energy of the com. Like when I said something to me, said like there’s this
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kalen: energy and if it’s not sort of harnessed it gets frustrated And that’s what I see
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kalen: from. Like The Twenty thousand foot view is like there’s people waiting around on P.
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kalen: Rs. there’s people waiting around for architectural direction. There’s just all this
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kalen: and it’s just like Hey, let’s start a dialogue with a dooby. What does that even mean
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kalen: start a dialogue like I want. like I want to see people just do stuff you know, Like
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kalen: William came out with Hooa, and everybody loves it. He reinvented the front end.
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kalen: Everybody loves it right. it’s it’s he’s doing stuff. He’s actually making stuff
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kalen: happen independently. I feel like that’s kind of the spir. I’m on a rant here. I’m on
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kalen: a full on rent. Um,
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kalen: anyways, I feel like that’s kind of the spirit of Magento is that we just go out and
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kalen: we do stuff, whether that’s in the form of a a module that we create and contribute
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kalen: or whatever. we just do stuff. And we don’t sit around waiting for approval from
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kalen: anybody, and I feel like we’ve just been sitting around waiting for approvals. You
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kalen: know now, I, that’s just my. I could be completely wrong about that ’cause I’m not
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kalen: very on the ground connected all this stuff
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brent_peterson: Yeah, I think they’re I. you’re. You’re very correct in saying that people
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brent_peterson: are sitting around waiting for
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brent_peterson: fixes to get put in and I think that uh
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brent_peterson: that Adobe has definitely missed the boat in terms of making sure that from
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brent_peterson: the community side they’re keeping up with what’s happening on those on
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brent_peterson: those poll requests and and those fixes, because they are
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kalen: right, right,
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brent_peterson: missing out on a huge amount of potential bugs that are in the code already
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brent_peterson: and that are getting fixed And it’s a.
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brent_peterson: It’s a Mi. You know thousands of coders that are out there helping that. Um.
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brent_peterson: So that’s one issue. The other issue that you brought up is what is the road
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brent_peterson: map of Magento? Um. I think there’s sort of a road map for the commerce
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brent_peterson: version of it, but it’s not. It hasn’t been published since Say twenty
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brent_peterson: nineteen, Uh, Since the last time we had a live conference. Um, I don’t know
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brent_peterson: if they’ve actually put out at any like Meet Me Genento, India, or any like
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brent_peterson: this. Meet me Gentle Poland, Did anybody from a doobe show up for the
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brent_peterson: virtual part of it? I haven’t seen the whole conference yet,
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brent_peterson: but did
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kalen: yeah, I know, I just I just know they said that they had a travel restriction so as
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kalen: far as actually going, nobody actually went there in person.
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brent_peterson: yeah. So, um, you know that’s that be? I think, just helping us to
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brent_peterson: where we’re going the last time I saw Anton Cririll, before he left Magento.
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brent_peterson: he gave a speech at Meet Magento Germany about Magenta moving to isolated
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brent_peterson: And I’m okay with that. And the reason is is you can still put those
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brent_peterson: isolated services together as a monoliphs, and and deploy it now. Yes and I
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brent_peterson: had the conversation this morning about. Does that mean? Uh, you’re going to
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brent_peterson: have to use something like G, P, r, S, or some. He. He had a technical term
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brent_peterson: that have already forgotten. Um. they’re They’re like a graphq, â–, type of
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brent_peterson: interface that’s internal that binds those services together And is that
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brent_peterson: going to be slower than not binding them together? I don’t know who. I don’t
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brent_peterson: care. because if it isn’t that, doobe’s probably going to fix it. So is it
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brent_peterson: is the
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brent_peterson: monolither really an issue or not? I don’t know. I think what the issue is
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brent_peterson: is like what they’ve done with Uh, with search. they’ve deprecated uh, a Mi
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brent_peterson: sequel search in favor of elastic search. without giving the option of
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brent_peterson: having just a regular. Uh, my sequel search, and
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brent_peterson: jeeze, I know that everybody loves my sequel search. They love the fact
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brent_peterson: that as you search for anything, you bring everything up on the database.
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brent_peterson: What could be better
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brent_peterson: than if you had a thousand things? And no matter what you search for, you
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brent_peterson: always get a thousand results. See, I’m
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brent_peterson: being sarcastic. Now you’re not even laughing,
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kalen: I. I didn’t even catch that because all I was thinking about was going into my next
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brent_peterson: So what you’re saying is what I hear you saying. Now is you’re not actually
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brent_peterson: listening to me? You’re
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kalen: I. I let me,
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brent_peterson: just thinking about what you’re going to say next.
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kalen: you know I did make that mistake, but let me take a step back. Let me take a step
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kalen: back. And what you said was there is a thousand things in the database and every se
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kalen: â–query returns you without. So you’re saying My sequel is horrendous for research. Is
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kalen: what you trying to say?
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brent_peterson: It sucks. but at least it works at the some degree, and it gives somebody
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brent_peterson: that basic option if they want to. You know that the issue
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kalen: I? yeah,
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brent_peterson: is making it as little like you want to make sure that it’s is the. the. The
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brent_peterson: complication on the infrastructure side is low, so people are. Are it’s easy
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brent_peterson: entry? right? We don’t
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kalen: yes, yes,
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brent_peterson: want it to be super complicated that people don’t want to use it, Or it’s
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brent_peterson: something that’s
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brent_peterson: only for big enterprise companies to use.
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kalen: right, I, And and and I heard that sort of said so many different ways by Will and
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kalen: others on the panel Is. it’s like
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kalen: keeping things simple. Um, you know so that people can get into it simply so that
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kalen: it’s not this this super overcomplicated thing to work with. Of course on the higher
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kalen: end, things are always going to get more complicated. Um, for different types of more
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kalen: complex projects, Um, but like, Yeah, like if you can just keep things simple and
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kalen: easy to use. Um, there’s so much power in that I can’t. you know. I can’t give a a
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kalen: technical argument for elastic search versus my asqeel. Um. I sort of you know I. I
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kalen: kind of follow the community. I see if people are upset and disgruntled. And then
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kalen: that’s what I kind of pay attention to these days.
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kalen: Um. but and again, I, I think Hoova is this huge precedent where I know it’s only a
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kalen: front end. I know it’s not all a Magento, but a significant chunk of Magento was re
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kalen: in, imagined in a very simple way, right, like less jobacript, less complexity and
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kalen: it’s been successful and people love working with it. Um. and it works in the real
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kalen: world. In production. This isn’t like somebody, the rantings of somebody that hasn’t
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kalen: actually done anything in the real world, So I feel like it’s taking that same
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kalen: Um approach. Like they were talking about how you can’t compete in Magento. with sass
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kalen: offerings. You can’t do anything for ten thousand dollars. You can’t do anything at
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kalen: all in these lower price ranges. Um. and they were saying, you know now with whoever
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kalen: they’re able to compete at some of these lower Um price targets in Europe and
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kalen: different markets, which for them is is a win. you know, and it just opens up. you
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kalen: know. The. that’s what our roots are in the Magental community. I mean, I’m preaching
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kalen: of the choir here literally. Because you, you, you sing in your choir, Um,
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kalen: do you still sing in your choir? By the way?
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brent_peterson: Um. I am signed up to play piano at church in October. Yes,
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kalen: that’s right. that’s right.
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brent_peterson: first time of the year.
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kalen: Oh, nice.
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kalen: nice. that’s cool. So, anyways, I don’t know, man, uh, it’s um,
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kalen: proof will be in the pudding. That’s another thing. the I said on the on the panel
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kalen: which I really enjoyed. It was very, very interesting.
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brent_peterson: No, I think that, Uh that. I mean, I think that William Willm has started
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brent_peterson: something that that has been that has been lacking in our community. Um, if
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brent_peterson: we look back at what happened when Ebay bought Magento, it took about three
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brent_peterson: years for
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brent_peterson: for them to realize that there is a strong underpinning of public sentiment
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brent_peterson: that that evolved around Magento and Um. There was a number of people that
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brent_peterson: got invited to the imagined conference, and uh, Um and Um, you know they.
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brent_peterson: re. They sort of reinvigorated the community and then I think the next year
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brent_peterson: they sold they sold it. Um,
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brent_peterson: so um?
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brent_peterson: when uh? you know, I think when Uh, Marco of Veltic took over, then there
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brent_peterson: was this recom commitment to the Mu to the community. I’m interested in
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brent_peterson: learning Uh, from people that that were involved in say, uh, a M, a patache
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brent_peterson: sling or one of the other open source platforms that they have. Uh, what
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brent_peterson: what that community looks like? And I know it’s a different
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brent_peterson: type of community. I think a M’s on Java. Um, and it’s a little bit more
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brent_peterson: mature maybe than
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brent_peterson: Magento, But it’d be interesting to see what what’s happened to those people
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brent_peterson: and do. does. Uh. does a doobe still listen to them?
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kalen: Yeah, that’s a good question. I think I want to say, Cordova, or Phone Gap, or one of
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kalen: those was also one of the bigger open source projects that had been acquired, and I
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kalen: was always curious about the same thing. You know how, how how have things gone with
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kalen: some of these other open source communities?
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kalen: but I don’t know. I think. probably the fact that we don’t already know like they’re
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kalen: not there. There isn’t like a druple community out there. There isn’t a typo three
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brent_peterson: Well, there is a Dple community.
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kalen: out there. There’s a no. no, No, No, but I’m saying Under Adobe
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brent_peterson: Oh, right. okay, got it.
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kalen: Like there there, you know there isn’t there. Aren’t one of these kind of bigger open
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kalen: source communities that you think of immediately,
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kalen: So yes, I mean, I, I don’t really know. And then, of course you know more and more
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kalen: people are leaving every day, right like Matt. A C was there for a while and he was
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kalen: rara open source. Then he was gone and bed bargs, of course is, uh, is uh now at uh,
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kalen: not sp, uh, shopware, right,
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brent_peterson: not at Spriker.
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kalen: um, I was going to say spriker, um, um, uh, Geto moved to Spriker, right,
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kalen: So you know, um, Yeah, there’s just this like, Uh, You know a lot of people like
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kalen: Anton’s at Word Press at W, P engine, right, Pyoter is at. Is it Uh, w P,
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brent_peterson: I thought he’ at Big commerce. Yeah,
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kalen: engine, big Haer, for Yeah, first it was W P, and then big
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kalen: commerce. Right, So it’s like
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brent_peterson: Yeah, I think
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kalen: and then
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brent_peterson: that you know, and when they get so large that those people are going to
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brent_peterson: come and go, And that’s just that’s the reality of what it is. And uh, you
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brent_peterson: know. The. The. I think the the key point there is that the community can’t
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brent_peterson: be made up of any one person or group of people at Adobe Slash Magento, And
403
00:21:36,720 –> 00:21:40,960
brent_peterson: the community never was made up of core people at Magento. The community
404
00:21:40,753 –> 00:21:41,753
405
00:21:41,360 –> 00:21:43,680
brent_peterson: was made up of our community, and if you
406
00:21:43,233 –> 00:21:44,233
407
00:21:43,760 –> 00:21:48,880
brent_peterson: look all the way back to that first imagin conference, Um, it was. you know,
408
00:21:48,960 –> 00:21:51,920
brent_peterson: a whole bunch of people from all over the world that made up that community,
409
00:21:52,593 –> 00:21:53,593
410
00:21:53,680 –> 00:21:56,080
brent_peterson: Germans and French people, and a few Americans.
411
00:21:56,673 –> 00:21:57,673
412
00:21:57,280 –> 00:22:02,400
brent_peterson: Um. That kind of that that start started there. or at least we the some of
413
00:22:02,480 –> 00:22:07,200
brent_peterson: the core people in that community, then, Um. and that that’s just continue
414
00:22:07,680 –> 00:22:09,840
brent_peterson: to change and and grow and
415
00:22:11,040 –> 00:22:12,800
brent_peterson: ebb and flow. Um, and
416
00:22:12,433 –> 00:22:13,433
417
00:22:12,960 –> 00:22:16,560
brent_peterson: people come and go and and join and leave and are interested and not
418
00:22:16,460 –> 00:22:17,460
419
00:22:18,160 –> 00:22:22,320
brent_peterson: But I think that’s that’s the key part of it and that’s where I think that’s
420
00:22:22,400 –> 00:22:29,600
brent_peterson: where Willm and Vn and and the team at Um at Whofa have have tapped into.
421
00:22:30,720 –> 00:22:33,840
brent_peterson: and now this open letter now has spurred something
422
00:22:34,880 –> 00:22:40,000
brent_peterson: that is, is causing people to at least raise their eyebrows. Wake up, you
423
00:22:39,620 –> 00:22:40,620
424
00:22:40,113 –> 00:22:41,113
kalen: Mhm, Mhm, Mhm,
425
00:22:41,520 –> 00:22:43,920
brent_peterson: and and take some notice. and something iss happening.
426
00:22:45,613 –> 00:22:50,173
kalen: Yeah, yeah, I mean, I’m even feeling re energized, you know, and and I, you know,
427
00:22:50,493 –> 00:22:54,653
kalen: I’ve got other stuff I’m starting to focus on. I always feel guilty that I, I don’t
428
00:22:55,293 –> 00:23:01,453
kalen: do. you know, Uh, do more for the association and different things like that. And um,
429
00:23:02,253 –> 00:23:07,213
kalen: you know I, I, I’ve drift. My interests have drifted, you know, as like a lot of
430
00:23:07,293 –> 00:23:13,693
kalen: people do. Um, but yeah, this whole thing has kind of got me all excited and
431
00:23:13,853 –> 00:23:15,053
kalen: bothered, you know,
432
00:23:16,093 –> 00:23:21,453
kalen: and got me you know, thinking about things and kind of thinking back to like. What is
433
00:23:21,613 –> 00:23:27,213
kalen: that original Magento community spirit that’s somehow being expressed? Um. here,
434
00:23:28,333 –> 00:23:30,813
kalen: Um, you know, a little bit of a rebellious
435
00:23:32,253 –> 00:23:36,493
kalen: spirit. It, or at least it kind of an independent. You know, there’s a real
436
00:23:36,573 –> 00:23:40,493
kalen: independent streak in the Magento community you know, and I think.
437
00:23:39,680 –> 00:23:44,400
brent_peterson: Yeah, and I think, Uh, you know Yov and and and Roy and Bob were all
438
00:23:45,520 –> 00:23:50,000
brent_peterson: very independent minded people who promoted that culture in our community.
439
00:23:50,380 –> 00:23:51,380
brent_peterson: And really
440
00:23:51,033 –> 00:23:52,033
441
00:23:51,680 –> 00:23:56,240
brent_peterson: the the key was that they promoted innovation that happened in it. And I
442
00:23:56,320 –> 00:24:00,400
brent_peterson: think the one thing that we are, we are sorely missing in Gentle
443
00:24:00,640 –> 00:24:06,000
brent_peterson: specifically is that drive from leadership and else, just say, leadership is
444
00:24:06,000 –> 00:24:10,080
brent_peterson: at the Adobe level here that drive to innovate and have the community
445
00:24:10,560 –> 00:24:14,880
brent_peterson: innovate, and the frustrations that you mentioned earlier around, maybe and
446
00:24:15,120 –> 00:24:16,720
brent_peterson: around, not getting pull requests done,
447
00:24:17,300 –> 00:24:18,300
448
00:24:19,040 –> 00:24:24,880
brent_peterson: If you can’t get a poll request done and looked at for a error, how what is
449
00:24:24,960 –> 00:24:28,720
brent_peterson: your chances of getting a poll request for something that is contributing
450
00:24:28,960 –> 00:24:33,200
brent_peterson: that is actually innovative to Magento rather than just fixing something?
451
00:24:33,793 –> 00:24:34,793
kalen: right. right.
452
00:24:36,173 –> 00:24:40,333
kalen: Yeah, totally. And and I don’t know, I don’t know what the realities are on the
453
00:24:40,333 –> 00:24:44,493
kalen: ground. I’m sure that they’ve got a a tough work load Is probably hard to manage all
454
00:24:44,653 –> 00:24:49,053
kalen: these issues and things that are coming in. There’s probably a lot of noise coming
455
00:24:48,753 –> 00:24:49,753
456
00:24:50,653 –> 00:24:56,893
kalen: so it’s probably a hard tricky thing to solve. But I don’t know. I just feel like if
457
00:24:57,053 –> 00:25:03,213
kalen: the community sort of just did their own fork, I kind of just feel like it would. It
458
00:25:03,293 –> 00:25:07,773
kalen: would just I want to believe that it would work better. And and maybe that’s naive?
459
00:25:08,013 –> 00:25:13,053
kalen: you know, maybe at this scale that’s completely naive. I don’t know. but I, I’m like,
460
00:25:13,773 –> 00:25:18,973
kalen: let’s do it. Let’s you know, let’s let’s see what this thing would be. You know.
461
00:25:20,000 –> 00:25:24,880
brent_peterson: Yeah, I’m not. I’m not uh. convinced on forking yet, Um. I, um. I, I would
462
00:25:25,120 –> 00:25:29,040
brent_peterson: like to have. I would like to have Adobe energized a little bit more
463
00:25:29,280 –> 00:25:35,440
brent_peterson: internally to kind of see some value in what the community can do, Um, and I
464
00:25:35,520 –> 00:25:38,320
brent_peterson: know that there’s an answer for whatever is out there,
465
00:25:39,360 –> 00:25:43,440
brent_peterson: Um to fix. And I think you know the reality too. Is that? what? what? I
466
00:25:43,520 –> 00:25:48,720
brent_peterson: don’t remember? What year they started publishing Um. G, the code on Github.
467
00:25:49,600 –> 00:25:53,840
brent_peterson: It wasn’t that long ago that we couldn’t even contribute to bug fixes. That
468
00:25:53,920 –> 00:25:56,160
brent_peterson: you had to email somebody and email your patch.
469
00:25:55,753 –> 00:25:56,753
470
00:25:56,400 –> 00:25:57,840
brent_peterson: and hopefully it got looked at.
471
00:25:58,353 –> 00:25:59,353
472
00:25:58,880 –> 00:26:03,440
brent_peterson: You know that that we where it’s been it’s It’s relatively new that we could
473
00:26:03,600 –> 00:26:09,360
brent_peterson: actually co. We could, we could do a Poquest and we could uh offer that as a
474
00:26:09,020 –> 00:26:10,020
475
00:26:10,713 –> 00:26:11,713
476
00:26:11,520 –> 00:26:15,840
brent_peterson: I think that they just need to make pay some attention to it, and you know
477
00:26:16,160 –> 00:26:19,840
brent_peterson: just really what it comes back down to, though is just communication and
478
00:26:20,000 –> 00:26:23,120
brent_peterson: transparency. If they were to come out and say hey, we don’t have enough
479
00:26:23,280 –> 00:26:26,400
brent_peterson: people to do this. We don’t have enough people to actually look at all these
480
00:26:26,560 –> 00:26:27,680
brent_peterson: bugs that you’re putting in.
481
00:26:28,573 –> 00:26:33,933
kalen: right, right. like people have asked. like, okay, Wh, What exactly these associations
482
00:26:34,093 –> 00:26:38,973
kalen: roll with open source? Is the association doing events only? are they going to be
483
00:26:39,293 –> 00:26:43,853
kalen: somehow, you know, in charge of open source. And then, like I think, it was said in
484
00:26:43,933 –> 00:26:48,253
kalen: the panel yesterday that like a dialogue was started with a doobe on the topic,
485
00:26:48,653 –> 00:26:52,973
kalen: right, What exactly does that mean that a dialogue was started like you’re saying
486
00:26:53,213 –> 00:26:58,973
kalen: Transparency. like. Okay, Who’s the person that is in charge of this when? like?
487
00:26:59,453 –> 00:27:05,213
kalen: like? When was the issue raised? How much time has passed? When when are we going to
488
00:27:05,293 –> 00:27:09,933
kalen: get an answer? You know, so I guess you’re I think you’re right From that perspective
489
00:27:10,093 –> 00:27:16,333
kalen: Is Is is like. If we could get transparency, Um, that would, that would be great and
490
00:27:16,413 –> 00:27:21,773
kalen: I don’t. I don’t think anybody there is like a bad guy like. I just think I don’t
491
00:27:21,853 –> 00:27:25,613
kalen: know. They probably have their own internal meetings and internal policies and
492
00:27:25,773 –> 00:27:31,133
kalen: they’re just doing their job. You know, But something is amiss
493
00:27:32,973 –> 00:27:40,333
kalen: so as something’s not aligned, so like, how can we? I don’t know how. I don’t know.
494
00:27:40,273 –> 00:27:41,273
kalen: you know.
495
00:27:40,880 –> 00:27:45,840
brent_peterson: Yeah, you’ going to love my next analogy. Um, so if we were to look at the
496
00:27:45,840 –> 00:27:51,040
brent_peterson: Magento Association as being sort of this socialistic type, En
497
00:27:52,640 –> 00:27:56,960
brent_peterson: has to do everything as a collective and it doesn’t want to upset the
498
00:27:57,040 –> 00:27:58,400
brent_peterson: masses, so
499
00:27:58,113 –> 00:27:59,113
500
00:27:58,640 –> 00:28:02,080
brent_peterson: everything is very, very vanilla and and even
501
00:28:01,633 –> 00:28:02,633
kalen: yes, yes,
502
00:28:02,480 –> 00:28:09,360
brent_peterson: keel. And if if you were to stand, there’s no room for dissenters or people
503
00:28:09,680 –> 00:28:14,400
brent_peterson: to ra to stand up and say Hey, We got to move faster. There’s no room for
504
00:28:14,560 –> 00:28:19,120
brent_peterson: anything to happen quickly because it has to go through so many processes
505
00:28:19,280 –> 00:28:22,400
brent_peterson: and it has to go through â–x, y and â–z. And there’s
506
00:28:22,193 –> 00:28:23,193
kalen: exactly exactly,
507
00:28:22,880 –> 00:28:26,400
brent_peterson: that that’s just not going to happen. So you know, I don’t know if that’s
508
00:28:26,560 –> 00:28:30,320
brent_peterson: goingnna get any better, and I don’t know why it would be any better in the
509
00:28:30,400 –> 00:28:34,000
brent_peterson: in A. in this Mag, major open source community alliance.
510
00:28:35,040 –> 00:28:39,200
brent_peterson: They were able to make that letter happen quickly because they only involved
511
00:28:39,360 –> 00:28:43,760
brent_peterson: the people that were there right. So, if we were to say and I, you know,
512
00:28:43,840 –> 00:28:46,880
brent_peterson: like I didn’t know. Apparently that letter was floating around for a week.
513
00:28:48,080 –> 00:28:54,000
brent_peterson: Um, so it was it was seen by a few people, which I can understand. But if
514
00:28:54,160 –> 00:28:58,080
brent_peterson: you were now to say okay, I want to have everybody see it. Okay. Well now
515
00:28:58,240 –> 00:28:59,840
brent_peterson: everybody’s going to have a different opinion,
516
00:29:00,193 –> 00:29:01,193
517
00:29:00,880 –> 00:29:05,440
brent_peterson: And and uh, suddenly you get mired down in in, Um,
518
00:29:06,480 –> 00:29:10,000
brent_peterson: in a whole bunch of you know what, not so good
519
00:29:09,533 –> 00:29:10,813
kalen: a whole bunch of moarchy.
520
00:29:11,120 –> 00:29:13,920
brent_peterson: molchy. That’s a great word. Thank you for that, Um,
521
00:29:15,440 –> 00:29:20,640
brent_peterson: and that moarchy. Then just keeps us, keeps our feet stuck and we can’t move
522
00:29:20,880 –> 00:29:24,160
brent_peterson: because we’re waiting to get out of this moarchy, where
523
00:29:24,113 –> 00:29:25,113
kalen: Yeah, yeah, I mean
524
00:29:24,480 –> 00:29:28,000
brent_peterson: if if you’ more, if you’re smaller and more agile, you can make those
525
00:29:28,240 –> 00:29:30,880
brent_peterson: decisions quickly and go forward. It’s kinda like
526
00:29:30,633 –> 00:29:31,633
527
00:29:31,360 –> 00:29:36,160
brent_peterson: it’s kinda like you know as a leader you need to make those decision. You
528
00:29:36,240 –> 00:29:40,400
brent_peterson: have to do it sometimes unilaterally, Uh, because you need to make ‘
529
00:29:40,220 –> 00:29:41,220
530
00:29:42,000 –> 00:29:47,040
brent_peterson: and as you know as somebody that is an entrepreneur, then that is part of
531
00:29:47,200 –> 00:29:50,320
brent_peterson: the culture. But if you’re looking at something where it’s a bigger
532
00:29:50,560 –> 00:29:54,720
brent_peterson: organization like Adobe or like Smith Buckland, and you have to follow a
533
00:29:54,800 –> 00:29:59,600
brent_peterson: whole set of rules, and uh, you have to go through every single step and
534
00:29:59,680 –> 00:30:01,920
brent_peterson: whoop, and there is no room
535
00:30:03,200 –> 00:30:05,520
brent_peterson: for for pushing the envelope, Because
536
00:30:06,340 –> 00:30:07,340
537
00:30:06,433 –> 00:30:07,433
538
00:30:07,040 –> 00:30:10,320
brent_peterson: will we do? Well, I guess you know what we really need here is Elon Musk,
539
00:30:12,173 –> 00:30:13,773
kalen: that’s what it comes back to.
540
00:30:12,960 –> 00:30:16,160
brent_peterson: He would say he would save Ma Gentta, open source.
541
00:30:16,973 –> 00:30:25,293
kalen: I mean, I think Willm is the Elon musk. You know, Um, which um, you know. I think you
542
00:30:25,193 –> 00:30:26,193
kalen: know that you need
543
00:30:27,133 –> 00:30:31,453
kalen: Um. I, I’m a big believer in what individuals can do right like you, you do through
544
00:30:31,613 –> 00:30:37,133
kalen: out the analogy of of Um, socialism, or kind of collectivism, which is kind of
545
00:30:37,373 –> 00:30:39,053
kalen: contrasted against kind of
546
00:30:40,093 –> 00:30:44,333
kalen: individual. What? what an individual or a small group of individuals can do right? I
547
00:30:44,413 –> 00:30:49,133
kalen: mean, I think of Laravelle, started by Taus, one guy, Taylor Otwell, you know, And
548
00:30:49,053 –> 00:30:55,053
kalen: and it’s it’s this huge ecosystem that’s grown, but he’s continued as the kind of B D
549
00:30:55,133 –> 00:31:00,893
kalen: F. â–l, You know the sort of benev benevolent dictator for life. And and it’s it’s
550
00:31:01,133 –> 00:31:03,853
kalen: it’s doing great. right’s thriving. Um,
551
00:31:05,293 –> 00:31:07,373
kalen: whereas Magento is kind of Um,
552
00:31:08,413 –> 00:31:10,253
kalen: stagnated in in some ways,
553
00:31:11,693 –> 00:31:16,653
kalen: and anyway, I, you know, I just think that and I and I know he probably hates it
554
00:31:16,733 –> 00:31:22,093
kalen: every time I. I sort of make a big deal out of him individually. Um, because he’s
555
00:31:22,253 –> 00:31:27,293
kalen: trying to build a uh team and kind of, I think catalyze kind of a broader movement
556
00:31:27,613 –> 00:31:29,453
kalen: you know, but um,
557
00:31:30,493 –> 00:31:35,293
kalen: yeah, man, I mean, you know I, I think one person can can build something you know.
558
00:31:35,533 –> 00:31:39,773
kalen: Incredible. It’s like it’s like the mythical Man month. you know, I’m sure Doobe’s
559
00:31:39,853 –> 00:31:45,373
kalen: throwing tons of resources at various things. I’m sure if you looked at their burn
560
00:31:45,613 –> 00:31:51,293
kalen: charts and their budgets, they would be significant. But that doesn’t always mean
561
00:31:51,533 –> 00:31:56,813
kalen: that you know things are getting done And and I know that people on the association
562
00:31:56,973 –> 00:32:03,133
kalen: have put in a ton of effort a ton of time, a ton of blood tears. I just you know,
563
00:32:03,533 –> 00:32:09,053
kalen: that doesn’t always guarantee like results right. Sometimes one person or a small
564
00:32:09,293 –> 00:32:15,773
kalen: group of people can get stuff done super fast, right on on a on a shoes string
565
00:32:15,673 –> 00:32:16,673
566
00:32:18,733 –> 00:32:23,613
kalen: whereas the bigger incumbent right can spend a lot of money. Really a lot of time and
567
00:32:23,853 –> 00:32:26,733
kalen: not really go as fast. You
568
00:32:27,680 –> 00:32:30,720
brent_peterson: Yeah, no, I think you, you hit it there and there’ two sides of that whole
569
00:32:30,960 –> 00:32:36,160
brent_peterson: thing about about collective collectivism. There is a broad community that
570
00:32:36,320 –> 00:32:41,920
brent_peterson: can support a A. a. a, Um, a dream of somebody. and that that broad
571
00:32:42,160 –> 00:32:46,160
brent_peterson: community it kind come together in the terms of Magento and fix a whole
572
00:32:46,240 –> 00:32:51,360
brent_peterson: bunch of bugs. Right, uh, but if that, but what that broad community can’t
573
00:32:51,520 –> 00:32:52,800
brent_peterson: do as a community
574
00:32:53,700 –> 00:32:54,700
575
00:32:55,360 –> 00:33:00,560
brent_peterson: C is is always agree on what is the next best thing that we. What is the
576
00:33:00,640 –> 00:33:06,400
brent_peterson: next big thing that we should do for our community to move us forward. Um,
577
00:33:06,640 –> 00:33:09,040
brent_peterson: because you are always going to have somebody that is more
578
00:33:10,400 –> 00:33:14,400
brent_peterson: all, used a word conservative and liberal. Uh, not in the political sense,
579
00:33:14,640 –> 00:33:17,520
brent_peterson: but just if you think about it, the people would like. Some people in our
580
00:33:17,600 –> 00:33:20,560
brent_peterson: community would like it to stay the way it has been, and some people would
581
00:33:20,720 –> 00:33:23,680
brent_peterson: like to grow into new things. And there’s new people coming to the community
582
00:33:24,080 –> 00:33:27,680
brent_peterson: that know. Don’t care about what happened in Magenta One. they, they’re
583
00:33:27,760 –> 00:33:30,560
brent_peterson: they’re in. They’re involved in a genento, too. Uh,
584
00:33:30,273 –> 00:33:31,273
kalen: right, right,
585
00:33:30,720 –> 00:33:34,080
brent_peterson: and they would like to see that. So there’s all kinds of opposing views that
586
00:33:34,160 –> 00:33:38,880
brent_peterson: are happening. So the two sides are are the broad community, Help support it
587
00:33:39,200 –> 00:33:44,080
brent_peterson: and maintain it, and and make sure that we’re we’re growing. In a flat
588
00:33:44,400 –> 00:33:47,520
brent_peterson: sense. You know we’re growing. but it’s it’s really just maintaining
589
00:33:47,760 –> 00:33:51,840
brent_peterson: something. Then there’s the little people that are poking things at it that
590
00:33:51,920 –> 00:33:54,720
brent_peterson: are lighting fighters here and there, like the Hofa theme,
591
00:33:55,153 –> 00:33:56,153
592
00:33:55,680 –> 00:33:59,600
brent_peterson: And those people are the ones that are sticking out that are making things
593
00:33:59,300 –> 00:34:00,300
594
00:34:01,213 –> 00:34:02,253
kalen: right, y
595
00:34:02,640 –> 00:34:09,600
brent_peterson: So you know, in terms of I, in terms of the uh, uh, Moska Moscow, Moska, M,
596
00:34:09,840 –> 00:34:12,400
brent_peterson: o, s, C, A. In terms of Mosa
597
00:34:11,853 –> 00:34:13,773
kalen: Magento, open source.
598
00:34:16,900 –> 00:34:17,900
599
00:34:17,693 –> 00:34:20,653
kalen: what is it Alliance Alliance? That’s it.
600
00:34:19,440 –> 00:34:23,760
brent_peterson: right, so you know? what does that mean? Okay? are they all going to? Uh? if
601
00:34:23,920 –> 00:34:26,800
brent_peterson: what if what if there is a bunch of people that would like to go with
602
00:34:26,960 –> 00:34:28,160
brent_peterson: isolated services
603
00:34:29,200 –> 00:34:34,640
brent_peterson: instead of micro services, And I would like my catalogu to be able to be
604
00:34:34,720 –> 00:34:39,600
brent_peterson: deployed differently than my my customer group, or whatever that is, Uh, or
605
00:34:39,760 –> 00:34:44,160
brent_peterson: my search, or or, however you want to deploy things, because it’ll make me
606
00:34:44,320 –> 00:34:48,800
brent_peterson: make. It’ll make my solution a little easier because I don’t change anything
607
00:34:49,200 –> 00:34:54,160
brent_peterson: but my catalog, and and I need to scale my catalogu, so I only want to scale
608
00:34:54,400 –> 00:34:56,480
brent_peterson: that part of it or whatever that pie is.
609
00:34:56,593 –> 00:34:57,593
kalen: Mhm, Mhm, Mhm,
610
00:34:57,200 –> 00:35:00,720
brent_peterson: Maybe there’s some people that want that and I, you know, I think that the
611
00:35:00,880 –> 00:35:03,680
brent_peterson: idea that that between p w a and hufah,
612
00:35:04,720 –> 00:35:11,120
brent_peterson: uh, a bolted on theme versus a a p w A’s theme. Um, you know that’s just the
613
00:35:11,200 –> 00:35:13,200
brent_peterson: beginning of making it more complicated
614
00:35:14,240 –> 00:35:20,160
brent_peterson: and does, does it? Um. Does it make it so much more complicated that people
615
00:35:20,180 –> 00:35:21,180
brent_peterson: aren’t going to use it?
616
00:35:22,973 –> 00:35:25,613
kalen: Yeah, I mean, that’s kind of the million dollar question like
617
00:35:27,773 –> 00:35:32,253
kalen: I don’t know, you know, I mean I. I. I did some stuff with like Laraville, which uh
618
00:35:32,413 –> 00:35:37,133
kalen: bundles all sorts of uh, modern jaasript stuff that I wasn’t familiar with Web,
619
00:35:38,413 –> 00:35:43,133
kalen: all sorts of stuff that I just was not at all familiar with and it mostly just worked
620
00:35:43,533 –> 00:35:47,373
kalen: right out of the box because they had it configured and packaged in a way that it was
621
00:35:47,453 –> 00:35:53,933
kalen: easy to get up and running and kind of on boarded me into this tool set. And um, my
622
00:35:54,093 –> 00:35:58,573
kalen: sense is that it’s sort of the exact opposite case with a lot of Theo stuff where
623
00:35:58,733 –> 00:36:02,973
kalen: it’s you. Things just take a long time to get to get going,
624
00:36:04,093 –> 00:36:08,253
kalen: and the complexity is slowing every you know everybody down.
625
00:36:09,233 –> 00:36:10,233
626
00:36:11,293 –> 00:36:14,413
kalen: I. I. I don’t know. I mean you, you would know better than I would you know what the
627
00:36:14,493 –> 00:36:19,853
kalen: pros and cons are to the isolated services. Um it it. It just seems like there’s this
628
00:36:20,013 –> 00:36:25,693
kalen: contingent that is saying. Let’s keep it simple. Um, Which makes sense to me. keep it
629
00:36:25,773 –> 00:36:30,973
kalen: simple. Stupid, Um, and I, I don’t know. It seems like the Enterprise Commerce
630
00:36:31,133 –> 00:36:34,093
kalen: edition. Whatever the heck is being called These days. They still call it Enterprise.
631
00:36:34,813 –> 00:36:37,853
kalen: Um, Is kind of Adobe Commerce.
632
00:36:38,893 –> 00:36:43,293
kalen: Enterprise Edition Is is. Can it be like a different thing? It just feels like it’s
633
00:36:43,373 –> 00:36:45,853
kalen: going to be an entirely different thing from
634
00:36:46,433 –> 00:36:47,433
635
00:36:48,013 –> 00:36:53,133
kalen: Magento is Now. I mean, why not just have it become an entirely different thing
636
00:36:53,293 –> 00:36:58,013
kalen: written in Jaa Micro serviceerists. I, I mean, I’m hearing that it’s going to be
637
00:36:58,093 –> 00:37:01,053
kalen: getting rewritten a Java or something like that. I don’t know where I heard that
638
00:37:01,133 –> 00:37:02,333
kalen: from, but um,
639
00:37:02,400 –> 00:37:04,240
brent_peterson: Well, you’re in Austin. So you should know?
640
00:37:04,893 –> 00:37:08,093
kalen: I should know these things. you know, I hear things I hear a little.
641
00:37:07,440 –> 00:37:10,480
brent_peterson: what Do you? You should be hanging out at the coffee shops? Although a Doobe
642
00:37:10,800 –> 00:37:14,080
brent_peterson: employees hang out and you should be overly overhearing their conversations.
643
00:37:14,813 –> 00:37:18,013
kalen: Well, maybe that’s what I do. Maybe that’s where this is coming from.
644
00:37:18,060 –> 00:37:19,060
brent_peterson: Okay, good.
645
00:37:18,253 –> 00:37:23,693
kalen: You know, you never you. You never know. you never know. but um, you know, maybe they
646
00:37:23,853 –> 00:37:28,573
kalen: should just be completely different things. I mean, just let let the open source
647
00:37:28,893 –> 00:37:35,933
kalen: Magento crazies let us do our thing with our little S and B market, and and let the
648
00:37:36,093 –> 00:37:39,853
kalen: up market. Uh, you know Doobe commerce guys go nuts.
649
00:37:40,973 –> 00:37:47,693
kalen: you know, go absolutely nuts with your architecture. Rewrite it in Java. rewrite it
650
00:37:47,773 –> 00:37:52,013
kalen: in in. go. laying. whatever you want to do. You know what I’m saying?
651
00:37:53,073 –> 00:37:54,073
kalen: Maybe that’s the answer
652
00:37:54,080 –> 00:38:00,160
brent_peterson: I think the key here is still the underlying issue. That is still. there is
653
00:38:00,320 –> 00:38:03,520
brent_peterson: just a lack of transparency and communication from Adobe.
654
00:38:04,633 –> 00:38:05,633
kalen: right, Yeah,
655
00:38:05,120 –> 00:38:08,320
brent_peterson: That’s all. I mean that what youve just said would solve everybody’s
656
00:38:08,400 –> 00:38:11,840
brent_peterson: problem, because if they did that, then sure be that people would fork it,
657
00:38:12,000 –> 00:38:17,040
brent_peterson: and we’d be off to the races with to open Source and the Ma,
658
00:38:18,080 –> 00:38:21,280
brent_peterson: or a Doobe commerce. then would its own little beast
659
00:38:22,320 –> 00:38:25,520
brent_peterson: that would live on on on through the Adobe world.
660
00:38:26,033 –> 00:38:27,033
661
00:38:26,960 –> 00:38:31,520
brent_peterson: I don’t know if Adobe would want to do that because I think they’ also left.
662
00:38:32,400 –> 00:38:37,040
brent_peterson: Uh, you know a patchy sling there, which is the undering experience manager
663
00:38:36,900 –> 00:38:37,900
664
00:38:37,393 –> 00:38:38,393
665
00:38:39,853 –> 00:38:44,573
kalen: you know I. I. I actually had a conversation with Dame and Retsgrey yesterday. Um, I
666
00:38:44,573 –> 00:38:50,013
kalen: don’t know if you know him, but he’s a. He’s a. He’s a cool guy and uh, he, um, it’s
667
00:38:50,093 –> 00:38:55,213
kalen: not live yet, but um, he was saying something really interesting, which is that a uh.
668
00:38:55,293 –> 00:39:01,133
kalen: Magento is kind of like open source, but not exactly in the sense that a lot of these
669
00:39:01,293 –> 00:39:04,973
kalen: architectural decisions right, like I heard from. I think one or two different
670
00:39:05,213 –> 00:39:09,373
kalen: people. The thing about Java. Okay, not going to say who, Because again, that’s kind
671
00:39:09,453 –> 00:39:13,693
kalen: of the nature of this beast is that it’s like you know a guy and you have a
672
00:39:13,773 –> 00:39:17,773
kalen: conversation with some person. But it’s off the record because they’re not supposed
673
00:39:17,853 –> 00:39:23,293
kalen: to be what right. And this is sort of exactly how open source is not supposed to
674
00:39:23,373 –> 00:39:27,773
kalen: work. Everything should be discussed out in the open. It should all be discussed on
675
00:39:27,853 –> 00:39:32,573
kalen: Github. Whoever was talking about rewriting it in Java, if in K. If they were in
676
00:39:32,733 –> 00:39:38,333
kalen: fact, that should just be discussed openly right look, but there’s all these backroom
677
00:39:38,653 –> 00:39:43,693
kalen: conversations right. there’s the partner ecosystem. There’s always these backroom
678
00:39:43,933 –> 00:39:48,493
kalen: conversations and part of that is, Uh, you know, there’s a closer relationship
679
00:39:48,813 –> 00:39:52,333
kalen: between partners and that’s that can be a good thing. That can be a feature, not a
680
00:39:52,413 –> 00:39:57,373
kalen: bug. but it’s it’s also just kind of. you know. it’s kind of wacky. The whole thing.
681
00:39:57,953 –> 00:39:58,953
682
00:39:59,700 –> 00:40:00,700
683
00:40:00,353 –> 00:40:01,353
kalen: you know, it’s kind of
684
00:40:00,400 –> 00:40:02,640
brent_peterson: that’s back to somebody’s got to make a decision.
685
00:40:03,713 –> 00:40:04,713
686
00:40:04,720 –> 00:40:08,880
brent_peterson: At some point, the decisions the the moving forward decisions have to be
687
00:40:08,960 –> 00:40:13,840
brent_peterson: made, and they shouldn’t involve every single person in the whole world. You
688
00:40:13,380 –> 00:40:14,380
689
00:40:14,173 –> 00:40:15,373
kalen: Well, okay, I mean
690
00:40:14,400 –> 00:40:17,120
brent_peterson: there, there’s going to have to be a group of leaders that that do that, and
691
00:40:17,200 –> 00:40:20,320
brent_peterson: they’re going to have to make that decision and then live with the live with
692
00:40:20,100 –> 00:40:21,100
brent_peterson: that decision.
693
00:40:23,193 –> 00:40:24,193
kalen: you could be R. I
694
00:40:24,253 –> 00:40:28,333
kalen: mean, yeah, I mean, you know that’s where leadership is. That’s where leadership is
695
00:40:24,320 –> 00:40:25,520
brent_peterson: That’s what leadership is.
696
00:40:28,493 –> 00:40:32,973
kalen: and in business, that’s that’s how sort of business works. Um, you know, you’ve been
697
00:40:33,053 –> 00:40:36,893
kalen: a business owner for many years and you’ve had to make those types of decisions and
698
00:40:36,953 –> 00:40:37,953
kalen: stuff. Um,
699
00:40:38,913 –> 00:40:39,913
kalen: I think
700
00:40:40,813 –> 00:40:45,693
kalen: you know. And And, and certainly, if you just ask for everyone’s opinion and do what
701
00:40:45,773 –> 00:40:47,613
kalen: everybody wants you to do, I think that’s the wrong
702
00:40:48,633 –> 00:40:49,633
kalen: approach, too,
703
00:40:51,693 –> 00:40:55,373
kalen: so I don’t know, man I, I, I don’t have any answers.
704
00:40:53,840 –> 00:40:58,160
brent_peterson: Well, let’s let’s talk about this right. I’ve seen more more now about
705
00:40:58,480 –> 00:41:00,640
brent_peterson: people saying this is splintering our community.
706
00:41:01,853 –> 00:41:03,133
kalen: Okay, right, right,
707
00:41:02,480 –> 00:41:05,600
brent_peterson: How many times have we heard that in the last ten years
708
00:41:06,233 –> 00:41:07,233
709
00:41:07,220 –> 00:41:08,220
710
00:41:07,393 –> 00:41:08,393
711
00:41:07,920 –> 00:41:09,360
brent_peterson: this is splintering our community?
712
00:41:10,413 –> 00:41:13,453
kalen: I don’t know. what are you? actually? What are you thinking? What? What other things
713
00:41:13,533 –> 00:41:16,893
kalen: are you thinking about that We’ described as splintering.
714
00:41:15,440 –> 00:41:19,200
brent_peterson: We’ve heard that over and over again. That, though community is breaking up,
715
00:41:19,360 –> 00:41:24,000
brent_peterson: and this is the end and I think, remember Um in twenty fourteen at Meetmch
716
00:41:24,220 –> 00:41:25,220
brent_peterson: into New York, Um,
717
00:41:26,320 –> 00:41:28,800
brent_peterson: curt, uh, Curt from Classi Lama,
718
00:41:27,373 –> 00:41:31,693
kalen: Oh, there’s no nucleus or there’s no center of gravity right,
719
00:41:30,880 –> 00:41:34,720
brent_peterson: Right, he had that big speech and Karen Baker did the same thing about how
720
00:41:34,880 –> 00:41:37,920
brent_peterson: our community’s falling apart And uh, you know, I
721
00:41:37,553 –> 00:41:38,553
722
00:41:38,000 –> 00:41:42,080
brent_peterson: think those are the times where Um where maybe it is splintering and and
723
00:41:42,240 –> 00:41:47,200
brent_peterson: having those people stand up and talk about it brings us together again.
724
00:41:49,100 –> 00:41:50,100
brent_peterson: So but is it
725
00:41:49,713 –> 00:41:50,713
726
00:41:50,160 –> 00:41:53,520
brent_peterson: splintering is? Yes, of course, it’s always splintering. People are going
727
00:41:53,680 –> 00:41:55,680
brent_peterson: off in their own directions and so
728
00:41:55,533 –> 00:41:56,813
kalen: it’s been. It’s
729
00:41:56,620 –> 00:41:57,620
brent_peterson: let me
730
00:41:56,973 –> 00:42:00,013
kalen: been in a process of continual splintering forw
731
00:42:01,840 –> 00:42:05,680
brent_peterson: know, But really like what? What is it that you’re saying? If it splintering
732
00:42:05,840 –> 00:42:07,280
brent_peterson: and where would you like it to go?
733
00:42:08,400 –> 00:42:09,600
brent_peterson: Because we just talked about
734
00:42:10,720 –> 00:42:15,840
brent_peterson: the the collective wants to be this community right. But the people like
735
00:42:16,000 –> 00:42:20,400
brent_peterson: William are pushing the boundaries to make something happen and we all agree
736
00:42:20,640 –> 00:42:25,280
brent_peterson: what he was doing is good, but other people are saying that we should. we
737
00:42:25,440 –> 00:42:28,720
brent_peterson: should split Ma Geno into small pieces. Some people
738
00:42:28,273 –> 00:42:29,273
kalen: right right
739
00:42:29,040 –> 00:42:33,520
brent_peterson: agree with that, some people don’t. That’s splintering the community, right,
740
00:42:33,393 –> 00:42:34,393
kalen: right, right,
741
00:42:33,760 –> 00:42:38,080
brent_peterson: everybody’. not going to have the exact same opinion about everything. So
742
00:42:37,713 –> 00:42:38,713
743
00:42:38,240 –> 00:42:40,320
brent_peterson: what does splintering the mean?
744
00:42:43,053 –> 00:42:44,333
kalen: Yeah, I think
745
00:42:45,773 –> 00:42:49,933
kalen: I go back to Larriville, because I’m Ca. I, That’s the other the closest analogue I
746
00:42:50,013 –> 00:42:56,173
kalen: have. You’ve got one leader, Taylor Otwell, who is incredible. He, every year he
747
00:42:56,333 –> 00:43:02,733
kalen: reads the entire code base line by line. That’s how committed this dut is. Everybody
748
00:43:03,213 –> 00:43:07,133
kalen: respects them as the like. A Lot of open source projects need to have a leader, right
749
00:43:07,293 –> 00:43:13,533
kalen: a B d f, â–l and Um. Lius Torvalts. Right. You think of these people and
750
00:43:14,893 –> 00:43:19,693
kalen: Um, or or companies need a founder. You know, you know you have a founder that’s led
751
00:43:19,853 –> 00:43:27,373
kalen: the company from day one and I, I feel like that is is kind of an important thing. We
752
00:43:27,453 –> 00:43:32,173
kalen: don’t have that right now. Um, although I think maybe that’s Willm, That’s my
753
00:43:32,253 –> 00:43:34,653
kalen: campaign, William for B. D f. â–l, but
754
00:43:37,313 –> 00:43:38,313
kalen: I don’t know. I mean
755
00:43:39,293 –> 00:43:44,253
kalen: yeah, I mean yes, Th. this would. This could splinter things. I guess
756
00:43:45,693 –> 00:43:47,693
kalen: um, I, I think organically.
757
00:43:48,813 –> 00:43:54,573
kalen: if if it was successful, it would start to pick up steam. And then maybe people that
758
00:43:54,733 –> 00:43:59,133
kalen: were not as interested in it would start to find a use case for it right.
759
00:44:01,133 –> 00:44:06,093
kalen: I mean, what about commerce and open source? Is that a splintering? is that A? Is
760
00:44:06,173 –> 00:44:07,533
kalen: that a splintering of the community?
761
00:44:08,653 –> 00:44:09,773
kalen: You know. I mean you. re.
762
00:44:09,600 –> 00:44:12,640
brent_peterson: I mean a commerce and open source is just a name. and that’s been around
763
00:44:12,500 –> 00:44:13,500
764
00:44:15,280 –> 00:44:16,880
brent_peterson: Enterprise came out in twenty ten
765
00:44:17,633 –> 00:44:18,633
766
00:44:18,560 –> 00:44:24,080
brent_peterson: and know the reality is thato has to make money so they have to pay. They
767
00:44:24,140 –> 00:44:25,140
brent_peterson: have to pay the bills,
768
00:44:25,933 –> 00:44:29,053
kalen: Yeah, money is good. Money’s money is important.
769
00:44:31,073 –> 00:44:32,073
770
00:44:32,513 –> 00:44:33,513
771
00:44:34,173 –> 00:44:39,133
kalen: I guess I. I think the point you raise is is interesting to me. Is like everybody’s
772
00:44:39,293 –> 00:44:41,693
kalen: always saying that everything is splintering the the community
773
00:44:43,053 –> 00:44:48,333
kalen: and the argument the association is making is listen, guys. We have been working for
774
00:44:48,413 –> 00:44:53,293
kalen: three years now to create this association to put some structure in place to foster
775
00:44:53,533 –> 00:44:59,213
kalen: dialogues and you guys are trying to blow it all up and you guys are saying Oh, we’re
776
00:44:59,293 –> 00:45:04,413
kalen: just going to do our own thing, And they’re saying we want you to work with us right
777
00:45:04,733 –> 00:45:10,013
kalen: as the association to communicate these things in a in a clear way to Adobe.
778
00:45:11,453 –> 00:45:18,173
kalen: And and I feel, and like I get that. But the same time it’s like
779
00:45:19,293 –> 00:45:22,013
kalen: there’s so much pent up frustration
780
00:45:23,453 –> 00:45:27,613
kalen: and ankt in the community And it’s just like
781
00:45:28,973 –> 00:45:35,133
kalen: it’s sort of spontaneously combusting. I feel like. In some ways you know
782
00:45:34,720 –> 00:45:35,840
brent_peterson: But doesn’t it feel like
783
00:45:36,940 –> 00:45:37,940
brent_peterson: that’s what happening
784
00:45:38,960 –> 00:45:40,160
brent_peterson: every time this happens.
785
00:45:42,173 –> 00:45:44,333
kalen: what do you mean? What do you
786
00:45:43,280 –> 00:45:46,880
brent_peterson: I mean it feels like the things are falling apart when this
787
00:45:46,513 –> 00:45:47,513
788
00:45:46,740 –> 00:45:47,740
789
00:45:48,400 –> 00:45:52,080
brent_peterson: When it felt like when Um Ebay bought Mago,
790
00:45:53,760 –> 00:45:59,760
brent_peterson: they had that â–x Commerce conference and then the next year it wasn’t I to a
791
00:45:59,840 –> 00:46:04,800
brent_peterson: man conference. It was just imagine. like Magento came out of it completely
792
00:46:05,180 –> 00:46:06,180
brent_peterson: right. Like
793
00:46:05,873 –> 00:46:06,873
kalen: right? right, right, right,
794
00:46:06,560 –> 00:46:12,560
brent_peterson: for you know, Magenta was removed completely from the verbage in in those in
795
00:46:12,480 –> 00:46:14,320
brent_peterson: in the conversation. Um,
796
00:46:15,680 –> 00:46:19,200
brent_peterson: it felt like it. it. That was worse than it is now.
797
00:46:20,240 –> 00:46:22,560
brent_peterson: In some sense, because it felt
798
00:46:22,193 –> 00:46:23,193
kalen: right, right,
799
00:46:22,720 –> 00:46:28,000
brent_peterson: like it was getting sucked into some beheemth like Ebay, and and we’re never
800
00:46:27,940 –> 00:46:28,940
brent_peterson: going to get it back.
801
00:46:30,413 –> 00:46:36,973
kalen: I think that the corporate overlords, they keep trying to sort of absorb Mago. and
802
00:46:37,053 –> 00:46:39,613
kalen: then it just doesn’t just can’t happen.
803
00:46:41,133 –> 00:46:47,133
kalen: Like, like I said man, the community is rebellious. We’d like to do our own thing. We
804
00:46:47,213 –> 00:46:54,013
kalen: have our own hive mind. You know we’re going to keep fighting. You know, we’re go to
805
00:46:54,173 –> 00:46:58,333
kalen: keep. We’re going to keep forking. You know, it’s going to keep aing
806
00:46:59,120 –> 00:47:01,040
brent_peterson: Yep, uh, you know. think about um.
807
00:47:02,160 –> 00:47:06,240
brent_peterson: think about you. Think about these business leaders that are making these
808
00:47:06,480 –> 00:47:11,600
brent_peterson: decisions that don’t give uh, rats. Whatever about Magento. They bought
809
00:47:11,760 –> 00:47:14,960
brent_peterson: Magento in in the sense that they needed, and they wanted a commerce
810
00:47:15,200 –> 00:47:20,000
brent_peterson: platform to to go into the Um, broader Uh portfolio for a doobe,
811
00:47:20,433 –> 00:47:21,433
812
00:47:20,960 –> 00:47:24,640
brent_peterson: Uh, and what? they could have chose some other platform. That’s a Sass
813
00:47:24,800 –> 00:47:28,000
brent_peterson: platform. They could have chose something like Big commerce or whatever is
814
00:47:28,160 –> 00:47:33,680
brent_peterson: out there. They chose a Ma genento and it’s a Ph P platform. I don’t. I’m
815
00:47:33,840 –> 00:47:38,400
brent_peterson: just, I’m just putting out my guesses here. I’m guessing they didn’t think
816
00:47:38,640 –> 00:47:42,800
brent_peterson: about. Hey, this is Ph P. and none of the other products on a doob or Ph. H.
817
00:47:42,500 –> 00:47:43,500
818
00:47:44,080 –> 00:47:47,520
brent_peterson: Right they? they didn’t think of any that. I’m sure they looked at a bunch
819
00:47:47,460 –> 00:47:48,460
brent_peterson: of factors
820
00:47:48,673 –> 00:47:49,673
821
00:47:49,120 –> 00:47:53,840
brent_peterson: that made it F. from a business standpoint Make made it make sense.
822
00:47:55,840 –> 00:47:59,360
brent_peterson: And then the next thing after that you have a whole bunch of managers that
823
00:47:59,440 –> 00:48:01,360
brent_peterson: make decision. Ions that again,
824
00:48:02,480 –> 00:48:05,840
brent_peterson: don’t necessarily a line with where Magento was.
825
00:48:07,200 –> 00:48:10,400
brent_peterson: They just are looking at where they would like it to be,
826
00:48:11,520 –> 00:48:17,200
brent_peterson: not necessarily thinking about how it got there and how it’s going to get
827
00:48:17,440 –> 00:48:22,240
brent_peterson: maintained. in terms of hey, you know we have three hundred thousand people
828
00:48:22,400 –> 00:48:27,600
brent_peterson: that care about it. Um, are we going to upset them if we start doing this or
829
00:48:27,680 –> 00:48:30,800
brent_peterson: are we going? Are they going to feel shut out when we stop talking
830
00:48:30,740 –> 00:48:31,740
831
00:48:32,433 –> 00:48:33,433
832
00:48:34,273 –> 00:48:35,273
833
00:48:34,500 –> 00:48:35,500
834
00:48:34,893 –> 00:48:37,053
kalen: do you mean when we stoped talking altogether,
835
00:48:37,440 –> 00:48:41,360
brent_peterson: well, you know, if if we look at this as being a communications problem and
836
00:48:41,440 –> 00:48:44,640
brent_peterson: the communication is just there, not telling us what’s going to be happening
837
00:48:44,800 –> 00:48:49,840
brent_peterson: in the future with Magento, they are there really in. in a sense, not really
838
00:48:49,820 –> 00:48:50,820
brent_peterson: telling us
839
00:48:51,680 –> 00:48:56,400
brent_peterson: where they where where it’s going right. We don’t know necessarily where
840
00:48:56,180 –> 00:48:57,180
brent_peterson: it’s going.
841
00:48:57,153 –> 00:48:58,153
kalen: Mhm, Mhm,
842
00:48:57,940 –> 00:48:58,940
843
00:49:00,320 –> 00:49:04,960
brent_peterson: and that is, uh, a concern that the community has, because they would like
844
00:49:05,200 –> 00:49:07,440
brent_peterson: people would like to know where it’s going,
845
00:49:07,953 –> 00:49:08,953
846
00:49:08,480 –> 00:49:13,520
brent_peterson: and even more than I, I think few people want to be included in that they
847
00:49:13,600 –> 00:49:16,400
brent_peterson: want to feel that. if it’s a community you want to feel like you’re included
848
00:49:16,220 –> 00:49:17,220
brent_peterson: in the community
849
00:49:18,560 –> 00:49:22,640
brent_peterson: And if you don’t know what’s happening and the decisions are being made and
850
00:49:21,473 –> 00:49:22,473
kalen: yeah, Mhm,
851
00:49:23,120 –> 00:49:25,120
brent_peterson: you don’t even know what’s going to be happening
852
00:49:25,633 –> 00:49:26,633
853
00:49:26,080 –> 00:49:29,360
brent_peterson: that you feel incredibly left out of the community.
854
00:49:26,080 –> 00:49:29,360
brent_peterson: that you feel incredibly left out of the community.
855
00:49:33,213 –> 00:49:38,173
kalen: yeah, yeah, I think that’ I think that maybe it that may be the issue at hand.
856
00:49:40,173 –> 00:49:41,933
kalen: I don’t know. I just missed pen mark,
857
00:49:42,673 –> 00:49:43,673
kalen: you know,
858
00:49:43,360 –> 00:49:44,640
brent_peterson: Well, we can do our Ne
859
00:49:44,313 –> 00:49:45,313
kalen: I think.
860
00:49:44,880 –> 00:49:46,480
brent_peterson: next episode on shopware.
861
00:49:47,233 –> 00:49:48,233
862
00:49:48,813 –> 00:49:52,973
kalen: I don’t know the first thing about shopper, other than I think it’s the next Magento,
863
00:49:53,980 –> 00:49:54,980
864
00:49:54,273 –> 00:49:55,273
kalen: but um,
865
00:49:56,173 –> 00:49:59,533
kalen: they seem to have some strong grass roots growth.
866
00:50:00,100 –> 00:50:01,100
brent_peterson: as long as you get
867
00:50:00,353 –> 00:50:01,353
868
00:50:00,960 –> 00:50:03,920
brent_peterson: the Germans involved and then the Dutch, the Dutch, and
869
00:50:03,673 –> 00:50:04,673
kalen: you won’t.
870
00:50:04,000 –> 00:50:06,000
brent_peterson: the Germans, that’s all we need.
871
00:50:05,533 –> 00:50:10,333
kalen: That’s a P. That’s a powerhouse Con. Are the Dutch getting into shopware? Is that is
872
00:50:10,320 –> 00:50:13,120
brent_peterson: I’m sure they are. look at all the people on hoofah and
873
00:50:10,353 –> 00:50:11,353
kalen: that starting to?
874
00:50:14,160 –> 00:50:15,600
brent_peterson: going to be in shop. Definitely,
875
00:50:15,933 –> 00:50:18,573
kalen: Oh? are Oh, Are they going to be in shopware? Is that happening?
876
00:50:19,360 –> 00:50:21,600
brent_peterson: I’m just speculating making stuff up
877
00:50:22,553 –> 00:50:23,553
kalen: Okay? Yeah, no,
878
00:50:23,500 –> 00:50:24,500
brent_peterson: fake news.
879
00:50:23,693 –> 00:50:26,413
kalen: it’s uh, vague news, vague news.
880
00:50:27,453 –> 00:50:32,573
kalen: Yeah, no, it’s its. Yeah, it’s crazy, but yes, I do. I just miss Ben. That’s all I
881
00:50:32,733 –> 00:50:36,653
kalen: wanted to say. That’s really. That’s really all there is to say. At this point
882
00:50:37,280 –> 00:50:38,560
brent_peterson: Well, why don’t we have a
883
00:50:37,853 –> 00:50:40,013
kalen: we need you, Ben. come back to us.
884
00:50:40,540 –> 00:50:41,540
brent_peterson: let’s do?
885
00:50:40,893 –> 00:50:46,653
kalen: What have you done? You’ve left us orphaned like orphan children in our time of need
886
00:50:47,853 –> 00:50:49,133
kalen: and we need you back here.
887
00:50:48,080 –> 00:50:50,880
brent_peterson: Why don’t we do? Let’s do an interview with Ben.
888
00:50:52,033 –> 00:50:53,033
kalen: It’s a great idea.
889
00:50:54,753 –> 00:50:55,753
kalen: No, I, just
890
00:50:55,120 –> 00:50:58,800
brent_peterson: drink and die Coke. Is that of whole thing fe a di cokee going there?
891
00:50:59,293 –> 00:51:00,973
kalen: this is rum. but
892
00:51:01,120 –> 00:51:03,440
brent_peterson: Okay? that’s a big thing. A rum’s nice.
893
00:51:01,293 –> 00:51:06,173
kalen: uh yeah know do yeah know, because diyke. No diycoke isn’t very good for you, so
894
00:51:06,700 –> 00:51:07,700
brent_peterson: Okay, so you just
895
00:51:07,233 –> 00:51:08,233
896
00:51:07,840 –> 00:51:10,400
brent_peterson: do a die coke and rum. Leave out the died coke.
897
00:51:12,193 –> 00:51:13,193
kalen: more or less
898
00:51:13,553 –> 00:51:14,553
899
00:51:14,320 –> 00:51:16,880
brent_peterson: No ice. Just dump the rum in.
900
00:51:15,453 –> 00:51:19,933
kalen: I, actually, there’s actually ton e ice. I’m surprised you can’t hear all the ice in
901
00:51:20,013 –> 00:51:21,613
kalen: here. There’s quite a bit of ice.
902
00:51:20,560 –> 00:51:23,360
brent_peterson: No, your microphone is very good. pointed right at your mouth.
903
00:51:22,973 –> 00:51:24,893
kalen: Oh, that is good. Um.
904
00:51:26,333 –> 00:51:30,173
kalen: I, I would love to talk to Mann. I thought about that a lot. I just feel like
905
00:51:31,693 –> 00:51:35,853
kalen: he. prob. you know he probably can’t talk much of. See that it goes back to the same
906
00:51:36,013 –> 00:51:40,973
kalen: thing. I opened up our conversation with I. He probably can’t talk about much. you
907
00:51:41,053 –> 00:51:46,333
kalen: know, I’d imagine he probably doesn’t want to go rant about every internal problem
908
00:51:46,653 –> 00:51:49,853
kalen: There was. You know. He’s left Magento,
909
00:51:50,713 –> 00:51:51,713
kalen: so like
910
00:51:52,893 –> 00:51:58,413
kalen: I would love nothing more than to pick his brain for five hours straight, but I can’t
911
00:51:58,573 –> 00:52:03,693
kalen: imagine he wants to talk about that stuff publicly. you know, maybe privately, and
912
00:52:03,773 –> 00:52:06,653
kalen: then I’ll just record it on the download and publish it.
913
00:52:06,180 –> 00:52:07,180
brent_peterson: Yeah, Mhm.
914
00:52:06,740 –> 00:52:07,740
915
00:52:07,073 –> 00:52:08,073
kalen: You know.
916
00:52:07,440 –> 00:52:12,400
brent_peterson: you stick your your your of your phone on record in your pocket, so it’ll
917
00:52:12,340 –> 00:52:13,340
brent_peterson: just be her
918
00:52:14,020 –> 00:52:15,020
919
00:52:15,033 –> 00:52:16,033
920
00:52:16,220 –> 00:52:17,220
brent_peterson: You said
921
00:52:16,833 –> 00:52:17,833
kalen: that’s the ticket.
922
00:52:17,120 –> 00:52:21,440
brent_peterson: what I’ve heard of her. Oh, my gosh, I can’t believe that, Ben.
923
00:52:25,760 –> 00:52:26,960
brent_peterson: Really, that really happened.
924
00:52:28,240 –> 00:52:31,760
brent_peterson: See, there you go. I. I, we could do the interview ourselves and E, we
925
00:52:31,313 –> 00:52:32,313
926
00:52:31,740 –> 00:52:32,740
brent_peterson: could just pretend
927
00:52:33,613 –> 00:52:38,653
kalen: Yeah, that’s it there. That’s the other option. We could just do a mock interview.
928
00:52:38,893 –> 00:52:42,733
kalen: You, you be badd Mark, so be, you do an amazing muffle. The benmarks,
929
00:52:42,580 –> 00:52:43,580
930
00:52:42,973 –> 00:52:44,573
kalen: I will say, and
931
00:52:44,640 –> 00:52:46,880
brent_peterson: Absolutely lots of practice.
932
00:52:44,893 –> 00:52:48,493
kalen: um, and I’ll be me, You know. Yeah,
933
00:52:49,773 –> 00:52:52,973
kalen: um, and we could probably do a pretty, a pretty solid job.
934
00:52:54,500 –> 00:52:55,500
935
00:52:56,033 –> 00:52:57,033
936
00:52:58,413 –> 00:53:01,213
kalen: well, I think we’ve solved everything personally. I
937
00:53:01,260 –> 00:53:02,260
brent_peterson: yeah, we’ve burnt.
938
00:53:01,293 –> 00:53:02,333
kalen: mean, all they need to do,
939
00:53:03,433 –> 00:53:04,433
kalen: you know is
940
00:53:03,600 –> 00:53:06,080
brent_peterson: We’ve burned through fifty three minutes of solving.
941
00:53:03,600 –> 00:53:06,080
brent_peterson: We’ve burned through fifty three minutes of solving.
942
00:53:07,533 –> 00:53:10,173
kalen: all they need to do is hit play on this bad boy
943
00:53:11,293 –> 00:53:17,293
kalen: and listen to everything we say, Do everything we say and it’s all solved. You know.
944
00:53:17,473 –> 00:53:18,473
kalen: it’s done
945
00:53:17,660 –> 00:53:18,660
946
00:53:19,520 –> 00:53:22,400
brent_peterson: Um, Chantinus were sending it to right.
947
00:53:23,933 –> 00:53:28,733
kalen: a hundred percent. Yeah, we’re going to hand deliver this to him on his doorstep in a
948
00:53:28,893 –> 00:53:30,493
kalen: in a thumb in a thumb drive.
949
00:53:31,180 –> 00:53:32,180
brent_peterson: Yeah, yeah,
950
00:53:33,120 –> 00:53:37,360
brent_peterson: um, I heard that Laravell was named after a guy named Larry Vll.
951
00:53:39,380 –> 00:53:40,380
brent_peterson: Did you hear that
952
00:53:43,533 –> 00:53:45,293
kalen: I, I did not.
953
00:53:46,240 –> 00:53:48,720
brent_peterson: Uh v e I, â–l,
954
00:53:50,300 –> 00:53:51,300
brent_peterson: and Um,
955
00:53:52,160 –> 00:53:56,800
brent_peterson: if it would, it would have been Larry Vile, like Vale, Colorado, otherwise,
956
00:53:56,500 –> 00:53:57,500
957
00:53:56,673 –> 00:53:57,673
958
00:53:57,120 –> 00:53:59,200
brent_peterson: now it’s Larry Vlle, and they just shortened it.
959
00:54:01,120 –> 00:54:02,480
brent_peterson: Did you hear that same rumor
960
00:54:04,080 –> 00:54:06,560
brent_peterson: like his neighbor’s name was Larry Vlle.
961
00:54:08,413 –> 00:54:10,653
kalen: please tell serious. Are you serious?
962
00:54:11,060 –> 00:54:12,060
963
00:54:14,013 –> 00:54:19,853
kalen: How did you get me? I was like the very last minute I was like, Oh my God, he’s
964
00:54:19,633 –> 00:54:20,633
965
00:54:20,960 –> 00:54:23,920
brent_peterson: Yeah, we made through this whole episode without any jokes.
966
00:54:23,433 –> 00:54:24,433
kalen: Oh God,
967
00:54:24,700 –> 00:54:25,700
brent_peterson: and Um,
968
00:54:24,973 –> 00:54:26,253
kalen: you are literally
969
00:54:27,313 –> 00:54:28,313
kalen: the most
970
00:54:28,953 –> 00:54:29,953
kalen: dead pan
971
00:54:31,453 –> 00:54:34,013
kalen: dad joker on the planet.
972
00:54:34,500 –> 00:54:35,500
brent_peterson: I’ve been told that,
973
00:54:37,293 –> 00:54:40,973
kalen: Just when I think I have you figured out, you throw me for a loop. you know,
974
00:54:40,820 –> 00:54:41,820
975
00:54:42,640 –> 00:54:47,280
brent_peterson: uh, speaking of, Uh, of well, so coup a couple of things as we close out.
976
00:54:47,600 –> 00:54:52,960
brent_peterson: Um, If if Willilm is our eelon musk, it is going to be infinitely less
977
00:54:53,200 –> 00:54:58,960
brent_peterson: expensive for him to shoot the Hofa theme into space than it was for Elo to
978
00:54:59,040 –> 00:55:01,440
brent_peterson: shoot his first tessin to space, right,
979
00:55:01,393 –> 00:55:02,393
980
00:55:03,213 –> 00:55:04,333
kalen: um, yes,
981
00:55:03,520 –> 00:55:05,920
brent_peterson: Um, he only has to strap on
982
00:55:06,960 –> 00:55:11,040
brent_peterson: a. You know you, I guess you would probably wanted to put it on a thumb
983
00:55:11,200 –> 00:55:14,800
brent_peterson: drive of some sort, the code and then shoot it up and we could even shoot
984
00:55:14,353 –> 00:55:15,353
985
00:55:14,960 –> 00:55:18,400
brent_peterson: it up on a small rocket. It doesn’t have to be a regular rocket.
986
00:55:18,893 –> 00:55:25,613
kalen: well, yes, that said, I’m pretty sure. any kind of rocket, even one that’s only big
987
00:55:25,853 –> 00:55:28,493
kalen: enough to carry a thumb drive is is not cheap.
988
00:55:29,140 –> 00:55:30,140
brent_peterson: Yeah, all right,
989
00:55:29,873 –> 00:55:30,873
kalen: you know,
990
00:55:30,720 –> 00:55:34,240
brent_peterson: so somebody’s going to have to fund that for Willm, so we could
991
00:55:34,113 –> 00:55:35,113
kalen: hundred percent.
992
00:55:34,320 –> 00:55:35,520
brent_peterson: do a go fun Me page
993
00:55:36,333 –> 00:55:37,453
kalen: we’ll get that linked up.
994
00:55:36,480 –> 00:55:40,960
brent_peterson: or we could just see if we could get it in Uh, on one of the Uh, one of Elon
995
00:55:41,120 –> 00:55:44,800
brent_peterson: Musk’s Um space, â–x rockets. That would be cheaper
996
00:55:44,093 –> 00:55:49,373
kalen: Let’s do that. I’ll I’ll have a chat with him next time I see him down at the comedy
997
00:55:48,800 –> 00:55:52,400
brent_peterson: then I do. I do have a Tesla joke for you as we close it out.
998
00:55:49,513 –> 00:55:50,513
kalen: club here in Austin.
999
00:55:52,713 –> 00:55:53,713
kalen: Good lord,
1000
00:55:53,520 –> 00:55:54,560
brent_peterson: Uh, I just
1001
00:55:54,553 –> 00:55:55,553
kalen: somebody. somebody save me.
1002
00:55:54,880 –> 00:55:58,640
brent_peterson: figure out. I just figured out why Teslas are so expensive
1003
00:55:59,073 –> 00:56:00,073
1004
00:56:00,480 –> 00:56:01,680
brent_peterson: because they charge a lot.
1005
00:56:04,980 –> 00:56:05,980
brent_peterson: You’re welcome.
1006
00:56:05,693 –> 00:56:07,773
kalen: Oh God, thank you. Did you
1007
00:56:07,420 –> 00:56:08,420
1008
00:56:07,853 –> 00:56:09,613
kalen: do that as you come up with that one yourself.
1009
00:56:09,760 –> 00:56:12,640
brent_peterson: I don’t come up with any of my jokes myself. No,
1010
00:56:11,213 –> 00:56:14,973
kalen: You don’t come up with any of them, but you deliver them like an absolute champion.
1011
00:56:15,280 –> 00:56:18,400
brent_peterson: yeah, that’s the only that I don’t even know if that’s my talent.
1012
00:56:18,913 –> 00:56:19,913
1013
00:56:19,460 –> 00:56:20,460
brent_peterson: I don’t think it is.
1014
00:56:20,653 –> 00:56:23,053
kalen: I, no, I wouldn’t â–quit your day job.
1015
00:56:22,160 –> 00:56:26,880
brent_peterson: I do come up with spontaneous jokes. Uh, and I do have to explain them. I
1016
00:56:26,960 –> 00:56:28,160
brent_peterson: think that’s the best part of it,
1017
00:56:30,893 –> 00:56:33,453
kalen: It is the best part, ladies and ja.
1018
00:56:32,240 –> 00:56:34,560
brent_peterson: my, my best joke, my best joke.
1019
00:56:34,113 –> 00:56:35,113
1020
00:56:34,800 –> 00:56:37,440
brent_peterson: When I’m running, I know we’re over now, but uh, I
1021
00:56:37,453 –> 00:56:39,053
kalen: no, no, no, we have all the time in the world
1022
00:56:37,520 –> 00:56:42,960
brent_peterson: do. I do my long runs. Um, and oftenims we outut with, I’m with the new Sam
1023
00:56:43,120 –> 00:56:45,920
brent_peterson: Muth, a new group of people and we’re doing twenty miles or something like
1024
00:56:45,540 –> 00:56:46,540
1025
00:56:46,193 –> 00:56:47,193
1026
00:56:47,520 –> 00:56:54,880
brent_peterson: I wait until Mile eighteen and I, My advice is always running is always
1027
00:56:55,600 –> 00:56:59,440
brent_peterson: running. Is is is, uh, ninety percent mental
1028
00:57:00,033 –> 00:57:01,033
1029
00:57:00,480 –> 00:57:05,120
brent_peterson: and the last fifteen percent is in your head, and I leave it at that and we
1030
00:57:05,280 –> 00:57:07,360
brent_peterson: just keep going. And then if they’re
1031
00:57:07,273 –> 00:57:08,273
kalen: I love it
1032
00:57:07,440 –> 00:57:12,480
brent_peterson: paying attention at all what I say, they will question my math, but a lot of
1033
00:57:07,440 –> 00:57:12,480
brent_peterson: paying attention at all what I say, they will question my math, but a lot of
1034
00:57:12,560 –> 00:57:15,520
brent_peterson: times they’re not, They’re not at the point where they could think straight,
1035
00:57:12,560 –> 00:57:15,520
brent_peterson: times they’re not, They’re not at the point where they could think straight,
1036
00:57:15,380 –> 00:57:16,380
1037
00:57:15,380 –> 00:57:16,380
1038
00:57:15,693 –> 00:57:17,933
kalen: they don’t. They don’t catch it, kind of like I didn’t
1039
00:57:17,580 –> 00:57:18,580
1040
00:57:18,093 –> 00:57:21,773
kalen: catch your my sequel joke. They just kind of go like, yeah, yeah, yeah, yeah, yeah,
1041
00:57:21,553 –> 00:57:22,553
kalen: that’s good.
1042
00:57:21,940 –> 00:57:22,940
1043
00:57:22,333 –> 00:57:23,613
kalen: That’s good. Good inspiration.
1044
00:57:23,860 –> 00:57:24,860
1045
00:57:25,053 –> 00:57:29,453
kalen: I love it. I love it, ladies and gentlemen, Brant Peterson, All done here, were
1046
00:57:29,613 –> 00:57:30,973
kalen: wrapping it up over and out.
1047
00:57:31,540 –> 00:57:32,540
Mage Open Source Community Alliance with Jisse Reitsma
Today I have Jisse Reitsma from Yireo. Jisse and I have an open conversation around Mage Open Source Community Alliance and some reactions to the letter. We talk about the reaction from the Magento Association and talk a little about what could make it better. If you are interested in talking about this subject, please reach out to brent@brentwpeterson
The community is in charge of the innovation, and the Magento association should bring it out. @jissereitsma #MOSCA Share on X Brent Peterson: “The real beauty of our community is the innovations that happen.” @jissereitsma #MOSCA Share on XSummary
The discussion on this week’s podcast focuses on the current issues developers are facing with Adobe and Magento. Two main issues discussed were the transparency of Adobe and the monolith and modularity dichotomy.
The MOSCA open letter challenges them to make the changes they want to see now instead of waiting and talking. @JisseReitsma #MOSCA Share on XThe Mage Open Source Community Alliance (MOSCA) open letter to the community sought to show that developers care about the Adobe products and believe that the open-source code that drives their products is neglected. Developers are accustomed to accessing a roadmap of the software shared with the broader community, which shows transparency, and some don’t believe that they are receiving that transparency with Magento.
It is believed that open source development lies in the hands of developers, and instead of just talking about the changes that they want to see, they can make it happen. That is one point that the open letter drove home. However, at this point, the change seems to be happening without actually any organization.
An important question in all this discussion is if there is indeed a split, who would own the trademark? Who is going to be the owner of the source codes? Who will be responsible for fixing the bugs as they arise?
If Adobe is not becoming more transparent in their decision-making, if there’s not a roadmap being published upon opensource, assuming that there is one, then actually the community will not see which way the whole Magento opensource thing is growing. Then, in the end, that’s going to mean that many people are just so unsure about a fundamental something that they’re either going to leave or create a fork or are going to stick with even Magento one. And that’s the direction we don’t want to go to. Something needs to change.
If Adobe is not becoming more transparent in their decision-making, if there's not a roadmap being published upon opensource, the community will not see how Magento is going. In the end, that's going to mean that a lot of people are… Share on XWhile some developers believe there is no need for a monolith, others believe it is functional. The proposed decomposition of the monolith by Magento does not leave developers with a choice. It is suggested that developers be given an option to decide whether or not they want to go the route of the monolith or modularity. It boils down to deprecating or not deprecating.
There are a lot of Magento merchants that use the software, and a lot of those merchants feel uneasy about where their version of Magento is going. A question that they have is if Magento gets more complicated, does that mean that it would get more expensive for them to run their store?
Some proposed solutions to having Adobe communicate and be more transparent with the community are having a monthly bulletin, utilizing social media, and employing a social media and marketing committee to keep the community informed. This way, developers could openly share their ideas and grow on them like trading at a bazaar. What is currently happening is that the discussion is taking place in a cathedral manner. There’s a lot of conversing and what comes out is a filtered down smooth message that doesn’t have teeth and is unopinionated. The beauty is that the community is in charge of the innovation, and the Magento association should bring it out.
What it comes down to is just more communication and transparency from Adobe would solve these problems.
More quotes from the Podcast:
Please tweet:
The modularity is like the solution to the decomposition of the monolith. @jissereitsma #MOSCA Share on X Brent Peterson: "What we're coming down to is more communication and transparency from Adobe." @jissereitsma #MOSCA Share on X The goal shouldn't be to make Magento more complex by adding new architectures and whatever, but rather to make it less complex @jissereitsma #MOSCA Share on X Brent Peterson: "The open-source, which is the bulk of the installs of Magento, has a large influence on where the code is going. Adobe cannot continue to influence the code in an enterprise manner. That further alienates the… Share on X Adobe needs to listen to all of this feedback and see how that could be fitting into the more significant board portion of the story. @jissereitsma #MOSCA Share on X If the source code is not living up to its expectations, everyone will simply leave. @jissereitsma #MOSCA Share on X Brent Peterson: “Let's educate people about monolith, microservices, and isolated services. Let's help people make educated decisions about these things, point them in the right direction, and start building content around that.”… Share on X
The Magento Community Alliance with Thien-Lan Weber
This week we interview Thien-Lan Weber and talk about the open letter that was posted on Sept 14th from the Mage Open Source Community Alliance.
https://www.mage-os.community/blog/the-future-of-magento
The letter is creating quite the buzz in the community and already has more than 1300 signatures (As of Sept 17th). We talk about where Magento Open Source is headed and what this means, especially to merchants.
We go into OneStepCheckout and some real numbers that help merchants decrease cart abandonment. (If you don’t measure you don’t know) We also talk about the reason why One Step Checkout has adopted Shopware as its 2nd platform.
Show notes:
Hyva + OneStepCheckout live store: haardenexpert.nl
Examples of recent Magento 2 stores
Link to my rock band videos
Anna Völkl | Developer Life
This week we interview Anna Völkl. Anna is the lead Magento developer and release manager at Economics the leading Magento agency in Austria. We dive into a great discussion about Magento security and tools merchants should use to help secure their Magento store. We talk about a day in the life of a Magento developer and Anna shares some of her passion around the Red Cross. We discuss the Magento community and the re-opening of Magento events someday. We all miss them!
This episode was recorded on July 21st, 2021
Howard Tiersky | Digital Transformation
This week we interview Howard Tiersky, the CEO of From – The Digital Transformation Agency. Howard helps executives win in today’s digital world. He is Wall Street Journal’s best-selling author of “Winning Digital Customers, The Antidote to Irrelevance”. Howard has been named one of the Top 10 Digital Transformation Influencers to follow today by IDG. As an entrepreneur, he has launched two successful companies that help large brands transform to thrive in the digital age.
We have a great conversation around the digital experience, how customers navigate it and what a business owner should do to stay relevant in today’s world.
https://wdc.ht/order
The Dream Job for a Developer, Hyva Projects with Danny Verkade
This week we interview Danny Verkade with Cream. Danny is the CTO of Cream, a leading Magento agency in the Netherlands. He is also on the Magento Association Board.
We discuss his experience with the new Hyva theme and how it fits into the Magento ecosystem. We go over some of the tools that merchants can use to constantly evaluate the performance of their website. We talk about how someone can easily get into Hyva and why they should!
We finish up with some conversation about the Magento Association and the future of events, big and small. Hyva website delivered: https://vollebregtaanhangwagens.nl Reading: https://techcrunch.com
This episode was recorded on July 21st, 2021
Creating a great customer experience with Rachel Fefer | Gorgias
Rachel talks about customer experience and how ecommerce merchants need to “Step up their game” for customer experience online. We go over some real-life examples of great and not-so-great customer experiences.
