As the host of Talk Commerce, I recently had the pleasure of sitting down with Joshua Lauer, a marketing intelligence expert who brings a unique perspective to data analytics. What makes Joshua particularly interesting is his journey from a songwriter to a marketing data specialist, proving that creativity and analytics can indeed go hand in hand.
The Fundamentals of Marketing Intelligence
During our conversation, Joshua emphasized a critical issue in modern marketing: many businesses conduct marketing activities without proper tracking. He shared a compelling story from 2016 where a company spent $50,000 on ads but couldn’t track their performance due to missing UTM parameters. This anecdote perfectly illustrates a common challenge in the industry – the disconnect between creative marketing efforts and data tracking.
The Essential E-commerce Metrics
When it comes to e-commerce tracking, Joshua outlined several crucial metrics that businesses should monitor:
- Session data
- Engagement metrics (replacing the traditional bounce rate in GA4)
- Key conversions
- Revenue tracking
- Average order value
- E-commerce conversion rate
The Creative-Analytics Balance
One of the most intriguing aspects of our discussion was the relationship between creative marketers and data analysts. Joshua’s approach to bridging this gap is refreshingly practical. Rather than overwhelming creative teams with spreadsheets, he advocates for collaborative whiteboarding sessions where creative ideas can be evaluated against historical data performance.
AI in Marketing Intelligence
When I asked Joshua about AI’s role in marketing data tracking, his response was particularly insightful. While AI tools like ChatGPT excel at content generation and data presentation, he’s found that they’re not yet reliable for complex tracking implementations. He shared an interesting example of a client who attempted to set up split testing using AI-generated instructions, which ultimately required expert intervention.
Making Data-Driven Decisions
Joshua emphasized that while data tells us what happened, it doesn’t always explain why. This is where the marriage of creative thinking and analytical insight becomes crucial. As he pointed out, “What gets measured gets moved,” but the interpretation and application of that data require both creativity and analytical skill.
My conversation with Joshua Lauer highlighted the critical importance of balancing creative marketing efforts with solid data tracking and analysis. For those interested in diving deeper into their marketing analytics, Joshua offers deep dive audits to help businesses clean up their analytics data and make more informed decisions.
Want to learn more? Connect with Joshua Lauer on LinkedIn and mention “deep dive audit” to schedule a consultation about your analytics needs.
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