E-commerce

Talk Commerce Guest Ravi Mittal

Simplifying the Magento Extension Experience with Ravi Mittal

In this enlightening episode of Talk Commerce, host Brent Peterson welcomes Ravi Mittal, CEO and founder of Rave Digital and owner of Aheadworks. With over 15 years of experience in the e-commerce industry, Ravi shares his vision for transforming how Magento extensions are licensed, sold, and managed. The conversation provides valuable insights into the current challenges facing the Magento ecosystem and proposed solutions to enhance the merchant experience.

Key Takeaways

  • The current Magento extension licensing model is overly complex with different pricing tiers for Open Source, Commerce, and Commerce Cloud
  • Merchants typically manage 70+ extensions from 6-7 different providers, creating significant subscription management challenges
  • Only 10-15% of extension sales currently flow through the Adobe Marketplace
  • The Magento extension market represents approximately $10 million in annual revenue
  • A unified billing system through Adobe Marketplace could benefit both merchants and extension providers
  • Usage-based pricing may be more appropriate than edition-based pricing for extensions

About Ravi Mittal

Ravi Mittal brings extensive technical expertise and business acumen to the Magento ecosystem. After leaving his role as an architect at IBM, he founded Rave Digital in 2008, transforming it from a software development shop into a full-service e-commerce agency. In 2019, he acquired Aheadworks, one of the most respected Magento extension providers with 57 extensions and four industry awards. Under his leadership, both companies leverage their combined strengths to deliver efficient e-commerce solutions to merchants worldwide.

Detailed Episode Summary

The discussion begins with Ravi explaining the fundamental challenges in the current Magento extension ecosystem. He highlights how extensions, typically used for around seven years, require constant updates to maintain compatibility with new versions and security patches. This ongoing maintenance necessitated the introduction of subscription models to sustain development efforts.

Ravi then addresses the complexity of the current licensing structure, where extensions often have different pricing tiers for Magento Open Source, Adobe Commerce, and Adobe Commerce Cloud. He advocates for a simpler approach, suggesting a straightforward monthly or annual fee structure similar to other e-commerce platforms.

A significant pain point discussed is the fragmented purchasing and renewal process. With merchants managing dozens of extensions from multiple vendors, each with different billing cycles and renewal dates, the administrative burden becomes substantial. Ravi proposes centralizing this process through the Adobe Marketplace, suggesting that Adobe could play a crucial role in streamlining the entire ecosystem.

Personal Commentary and Analysis

The challenges identified by Ravi reflect broader issues in the Magento ecosystem. The current system’s complexity may be contributing to merchant frustration and potentially pushing some toward simpler alternatives like Shopify. The proposed solutions, particularly around unified billing and simplified licensing, could help Magento maintain its competitive edge in the e-commerce platform market.

Memorable Quotes

“It’s not a $300 you cannot get a lifetime license. It doesn’t make financial sense at all.” – Ravi Mittal

“We need to make it super easy for brands to do business with Magento community or Magento platform.” – Ravi Mittal

“Extensions will never go away even if they introduce App Builder.” – Ravi Mittal

Engaging the Audience

To learn more about these important developments in the Magento ecosystem, listeners are encouraged to attend Meet Magento Florida on February 5th and 6th, 2025 at the Hard Rock, Florida. The event features keynote speaker Chirag Nichar from Google and includes case studies from major brands like Helen of Troy, Henry Schein, and Nestle.

Final Thoughts

The transformation of Magento’s extension ecosystem represents a critical juncture for the platform’s future. By simplifying licensing models and centralizing management through the Adobe Marketplace, the community can create a more sustainable and user-friendly environment for merchants and developers alike. As Ravi aptly demonstrates, sometimes the key to extension success lies not in the code itself, but in how we manage and deliver it.

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Eitan Koter

The Power of Video Commerce with Eitan Koter

In a recent Talk Commerce episode, I had the pleasure of sitting down with Eitan Koter, Co-CEO and Co-founder of Vimmi, to explore the revolutionary impact of video commerce on the e-commerce landscape. With video consuming over 82% of global internet traffic, understanding its role in driving sales has never been more crucial.

The Evolution of Video Commerce

Eitan shared fascinating insights about how video commerce is reshaping the retail landscape. Traditional e-commerce conversion rates have historically hovered around 2%, but with video commerce, particularly live and shoppable video content, businesses are seeing up to 10x improvement in these numbers.

As someone who’s spent years in the enterprise e-commerce space, I’ve witnessed firsthand how video has transformed from a nice-to-have feature to an essential tool for engagement and conversion.

Breaking Down the Barriers

One of the most compelling points Eitan made was about the accessibility of video commerce. While many businesses perceive video production as expensive and time-consuming, he emphasized that success doesn’t require professional production values:

  • Start with short-form videos
  • Use your smartphone
  • Focus on authenticity over perfection
  • Create consistent content
  • Address customer pain points

The Multi-Channel Approach

What particularly resonated with me was Vimmi’s approach to omnichannel video commerce. Their platform enables:

  • Simultaneous posting across social media platforms
  • Integration with e-commerce platforms
  • Live shopping capabilities
  • QR code integration for offline-to-online experiences

The Future of Social Commerce

Looking ahead to 2025, Eitan predicts continued growth in live shopping and shoppable video across various niches. With social commerce projected to reach $8 trillion by 2030, businesses need to start implementing video commerce strategies now.

Getting Started with Video Commerce

For those looking to dive into video commerce, Eitan recommends a strategic approach:

  1. Start with educational content
  2. Build trust through transparency
  3. Progress to product-focused content
  4. Leverage live events and shows
  5. Maintain consistent posting schedules

Key Takeaways for Businesses

As your podcast host and someone deeply involved in e-commerce, I can’t stress enough how crucial it is to embrace video commerce now. The platforms are ready, the consumers are engaged, and the technology is accessible.

For businesses interested in exploring video commerce, Vimmi offers a free-for-life package at vimmi.net, where you can experiment with live streaming and shoppable video features.

Connect with Eitan Koter on LinkedIn to learn more about video marketing and commerce strategies, or tune in to the full podcast episode for more detailed insights into the future of video commerce.

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Kyle Hency

Innovating ERP Solutions for Small Brands with Kyle Hency

Recently, I had the pleasure of tuning into an enlightening episode of the Talk Commerce podcast, where host Brent Peterson sat down with Kyle Hency, CEO of GoodDay Software. Their conversation shed light on the evolving landscape of e-commerce operations and the innovative solutions emerging to address these challenges.

From Chubbies to GoodDay: A Journey of Innovation

Kyle’s journey in the e-commerce space is nothing short of inspiring. As a co-founder of Chubbies, the wildly popular men’s apparel brand, he experienced firsthand the growing pains of scaling an online business. What started as a mission to create a brand that spoke authentically to young men soon turned into a crash course in operational complexity.

“We didn’t feel like the brands that were growing up around us were speaking authentically to us as men the way a beer brand might,” Kyle reflected, explaining the initial spark behind Chubbies. This focus on authenticity and community-building became a cornerstone of their success, but it also highlighted the operational challenges that come with rapid growth.

The Operational Hurdles of Modern E-commerce

As Chubbies expanded from a pure D2C model to include retail stores and wholesale partnerships, the team found themselves grappling with increasingly complex inventory management issues. Kyle shared how they eventually invested over a million dollars in custom software built on top of NetSuite to manage these challenges.

This experience was the catalyst for GoodDay Software. Kyle recognized that smaller brands faced similar hurdles but lacked the resources to build custom solutions. He set out to create an accessible, powerful ERP system that could grow with emerging brands.

The Changing Landscape of E-commerce Technology

One of the most striking takeaways from the podcast was Kyle’s insight into the rapidly evolving expectations for e-commerce technology. He emphasized that today’s software solutions need to deliver exponentially more value than their predecessors:

“The expectations of software and technology are way higher. So if you’re building a technology business today to support brands, you should assume you’re gonna need to drive 10 times more value than the same company five years before.”

This push for innovation is driven by the increasingly complex needs of modern brands. From managing multi-channel inventory to navigating the pressures of holiday season planning, e-commerce businesses need agile, powerful tools to stay competitive.

A New Approach to Software Development

What sets GoodDay Software apart is its collaborative approach to development. Rather than creating a one-size-fits-all solution, Kyle’s team works closely with their clients – or “co-design partners” as he calls them – to gather real-time feedback and iterate quickly.

This approach aligns with Kyle’s belief that “the most real solutions come from the people who are most closely operationally engaged with the details.” By maintaining this close connection with their users, GoodDay Software aims to stay ahead of the curve and provide truly relevant solutions.

The Rise of Austin as an E-commerce Hub

An interesting tangent in the conversation was the discussion of Austin, Texas, as a burgeoning center for e-commerce innovation. Kyle, having moved from San Francisco to Austin, praised the city’s outdoor-oriented lifestyle and its friendliness to innovation. He noted a growing concentration of high-performing CPG and apparel brands in the area, creating a vibrant ecosystem for collaboration and growth.

Looking to the Future

As we look ahead, it’s clear that the e-commerce landscape will continue to evolve rapidly. The increasing adoption of AI, changing consumer behaviors, and the ongoing need for operational efficiency will drive further innovation in the space.

For brands looking to stay ahead, Kyle’s insights offer a valuable roadmap:

  1. Focus on building authentic connections with your audience
  2. Don’t shy away from being polarizing – it’s okay not to appeal to everyone
  3. Invest in scalable, flexible operational systems early
  4. Collaborate with peers and technology partners to drive innovation
  5. Stay agile and ready to adapt to changing market conditions

Wrapping Up

The conversation between Brent and Kyle on the Talk Commerce podcast offers a wealth of insights for anyone in the e-commerce space. From startup brands to established players, there’s something to be learned from Kyle’s journey and the innovative approach of GoodDay Software.

As we navigate the complexities of modern e-commerce, it’s clear that the right technological tools, combined with a commitment to authenticity and community, can make all the difference. Here’s to many more ‘good days’ ahead for e-commerce entrepreneurs everywhere!

Have you faced similar operational challenges in your e-commerce business? How are you leveraging technology to overcome them? Share your thoughts and experiences in the comments below!

And don’t forget to subscribe to the Talk Commerce podcast for more insightful discussions on the future of e-commerce. You can find them on all major podcast platforms or visit their website at

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Jay Topper

The Digital First Revolution in Retail with Jay Topper

This episode of Talk Commerce brings us valuable insights from Jay Topper, Chief Customer Officer at Fabric, as he shares his expertise on E-commerce digital-first strategies, key metrics, and preparing for the holiday shopping season. Host Brent Peterson sits down with Jay Topper, the Chief Customer Officer of Fabric. With a diverse background spanning military service and over 27 years in retail technology leadership, Topper brings a wealth of experience to the table. His current role at Fabric focuses on customer relations, partnerships, and leveraging his retail expertise to benefit the brand.

Key Takeaways

  1. Digital-first is a mindset that goes beyond omnichannel, bringing brand promise to every customer touchpoint.
  2. Contribution margin is a critical metric for evaluating marketing effectiveness and overall business performance.
  3. Preparation and contingency planning are essential for a successful holiday shopping season.
  4. Natural tension within organizations can lead to better problem-solving and progress.
  5. The impact of Amazon on Black Friday and Cyber Monday presents challenges but also opportunities for retailers.

About Jay Topper

Jay Topper is the Chief Customer Officer at Fabric, a software platform company specializing in e-commerce solutions. With a background in the U.S. Coast Guard and nearly three decades of experience in retail technology leadership, Topper brings a unique perspective to the e-commerce industry. His passion for customer-centric approaches and his expertise in digital strategies make him a valuable voice in the world of online retail.

Detailed Episode Summary

The conversation kicks off with Topper explaining the concept of “digital-first,” which he describes as a mindset that replaces the traditional omnichannel approach. This strategy focuses on delivering a consistent brand promise across all customer touchpoints, regardless of the channel. Topper emphasizes that being digital-first is about failing fast, maintaining transparency, and raising the overall digital IQ of an organization.

Peterson and Topper discuss the importance of content generation for retailers. Topper stresses the critical nature of product detail pages (PDPs) in the e-commerce funnel, likening them to fitting rooms in physical stores. He highlights the need for relevant, channel-specific content that aligns with the brand’s overall promise.

The conversation then shifts to metrics, with Topper advocating for contribution margin as a key performance indicator. He explains how this metric provides a comprehensive view of marketing effectiveness, taking into account various costs associated with each order. Topper emphasizes the importance of aligning different departments around agreed-upon metrics to avoid conflicting data interpretations.

As the discussion moves towards preparing for the holiday shopping season, Topper shares valuable insights on strategy. He stresses the importance of solid merchandising as a foundation, followed by alignment between various teams such as marketing, site management, and analytics. Topper advises having contingency plans in place and emphasizes the need for fast, SEO-ready websites to capitalize on increased traffic during peak seasons.

Personal Commentary and Analysis

Topper’s emphasis on digital-first strategies and contribution margin as a key metric reflects the evolving nature of e-commerce. His insights highlight the need for retailers to adapt to changing consumer behaviors and technological advancements. The focus on natural tension within organizations is particularly intriguing, as it suggests that healthy disagreement and debate can lead to better decision-making and innovation.

The discussion about Amazon’s impact on traditional shopping events like Black Friday and Cyber Monday underscores the challenges faced by retailers in an increasingly competitive landscape. However, Topper’s optimistic outlook and emphasis on flexibility and adaptation provide a roadmap for success in this dynamic environment.

Memorable Quotes

“Digital first is… a replacement of the omnichannel concept… It’s more of a mindset than it is a channel.” – Jay Topper

“I’m a massive fan of contribution margin. I believe that is the top tier metric of all time.” – Jay Topper

“If you’re a retailer and you’re going into holiday season, there is nothing that takes the place of optimism.” – Jay Topper

Engaging the Audience

For listeners eager to dive deeper into the world of e-commerce strategies and digital-first approaches, this episode of Talk Commerce provides a wealth of insights. To hear more from Jay Topper and gain valuable knowledge about navigating the complexities of online retail, be sure to listen to the full episode. Don’t forget to subscribe to the Talk Commerce podcast for more expert discussions on the latest trends and strategies in e-commerce.

Final Thoughts

As we approach the holiday shopping season, Jay Topper’s insights serve as a valuable guide for retailers looking to optimize their digital strategies. By embracing a digital-first mindset, focusing on key metrics like contribution margin, and maintaining flexibility in the face of challenges, e-commerce businesses can position themselves for success. As the retail landscape continues to evolve, it’s clear that those who can adapt and innovate will be best equipped to thrive in the digital marketplace. In the end, it’s not just about being online, but about weaving digital strategies into the very Fabric of your business.

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AI Product feed shoe graphic

DataFeedWatch by Cart.com Revolutionizes Feed Management with Native AI Integration

DataFeedWatch by Cart.com revolutionizes feed management by becoming the first solution to integrate native AI, optimizing e-commerce advertising campaigns.

Talk Commerce Podcast Guest Sarah Engel

Ecommerce Mastery with Sarah Engel of January Digital: Live from Shoptoberfest

Hey everyone, Brent Peterson here from Talk Commerce. In this blog post, I’m sharing key takeaways from a fantastic conversation I had with Sarah Engel, President of January Digital, at Shoptoberfest. Sarah, a seasoned e-commerce expert and TED Talk speaker, offered invaluable insights into the current challenges and innovative solutions shaping the retail landscape. Let’s dive into the highlights!

The Lingering Impact of COVID-19

Sarah recounted the chaotic period of November 2020, when the pandemic upended supply chains. She emphasized the initial feeling of isolation many executives experienced, believing they were alone in facing these unprecedented challenges. This resonated deeply with me; it highlights how crucial open communication and industry collaboration are in navigating crises. Sarah’s point about everyone facing similar challenges, regardless of size or industry, is a powerful reminder that we’re all in this together.

The Spoiled Consumer: Rethinking Promotions

One of the most compelling discussions revolved around the “spoiled consumer.” Sarah and I explored how years of aggressive promotions have trained customers to expect discounts, significantly impacting brand margins.  My own experience confirms this—many brands struggle to break free from this cycle. Sarah’s advice? A strategic, 18-month plan focusing on customer understanding, rather than relying on the “lazy lever” of constant discounting. This involves deep analysis of what customers truly value – maybe it’s loyalty programs, early access, or exclusive experiences, not just price cuts.

Rising Costs and Creative Solutions

Sarah aptly pointed out the impact of rising business costs – inflation, wages, etc. – impacting everyone. She saw a silver lining, though: increased creativity. Brands are innovating with new products, categories, and collaborations (think Taco Bell Crocs!), demonstrating resilience and adaptability in a challenging environment. I concur; this pressure-cooker environment is fostering ingenuity we haven’t seen before.

Navigating Shifting Customer Demands and Competitive Landscape

The conversation touched upon how consumer expectations – particularly regarding shipping – have changed dramatically. The Amazon effect has set the bar high, creating pressure on brands of all sizes to offer fast and free shipping. Sarah mentioned Gen Z’s willingness to shop based on value alignment rather than price alone – a significant shift in consumer behavior.  This aligns with my observations: brands that connect authentically with their audience on a values level are better positioned for long-term success.

The Power of Retail Media and Authentic Advertising

We also discussed the booming retail media landscape, particularly Amazon’s dominance. Sarah highlighted how Gen Z values authenticity, responding positively to organic content and influencer marketing. This reflects my own experience in working with various brands; genuine connections resonate more deeply with today’s consumers than intrusive ads.

January Digital: A Strategic Approach to E-Commerce Mastery

Finally, Sarah shared insights into January Digital, her agency. They offer full-funnel marketing and consulting services, focusing on deep business understanding and strategic partnerships with their clients. I found this approach particularly refreshing, prioritizing collaboration and holistic solutions over quick fixes.

Sarah Engel’s insights were both insightful and practical, offering a refreshing perspective on navigating the complexities of the modern e-commerce world. From dealing with the lasting effects of the pandemic to the changing dynamics of consumer behavior and the importance of authentic connections, this conversation touched on some of the most critical issues facing businesses today. I highly recommend listening to the full podcast episode for an even deeper dive into these crucial topics!

Let me know your thoughts in the comments below.

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Talk Commerce Peter Karpas

Personalized Checkout with Peter Karpas of Bold Commerce

Explore the insights from a captivating episode of the Talk Commerce podcast, featuring Peter Karpas, the CEO of Bold Commerce. The conversation centers around the often-overlooked yet critical aspect of e-commerce: the checkout experience. Karpas, with his extensive background in payments and e-commerce, sheds light on the limitations of traditional checkout processes and unveils the potential of personalized checkout flows to revolutionize online businesses.

Key Takeaways

  • Checkout is more than just conversion: While conversion rates are important, merchants often overlook the crucial role checkout plays in driving average order value (AOV) and lifetime value (LTV).
  • Personalization is paramount: Just as every other aspect of an e-commerce site is personalized, the checkout experience should be tailored to individual customer needs and behaviors.
  • Rigid and brittle checkout flows are hindering growth: Many platforms offer limited customization options for checkout, leading to a fear of experimentation and missed opportunities for optimization.
  • Composable commerce offers a solution: Bold Commerce offers a composable checkout solution that allows merchants to break free from rigid platform limitations and create truly personalized experiences.
  • A/B testing in checkout is crucial: Merchants need to embrace A/B testing in their checkout process to uncover hidden opportunities for increasing AOV and LTV.
  • The checkout experience impacts the entire customer journey: A seamless and personalized checkout experience can foster customer loyalty and drive repeat business.

About the Guest: Peter Karpas

Peter Karpas is the CEO of Bold Commerce, a company that provides innovative checkout solutions for e-commerce businesses. His wealth of experience in the payments industry, having previously held leadership roles at PayPal and First Data, provides him with a unique perspective on the evolution of online transactions. Karpas is a passionate advocate for leveraging technology to create frictionless and personalized customer experiences. He is a frequent speaker at industry events, sharing his insights on the future of e-commerce and the transformative power of composable commerce.

Detailed Episode Summary

The podcast episode kicks off with a lighthearted exchange about sports, showcasing Karpas’s approachable demeanor and genuine enthusiasm. The conversation quickly transitions to the heart of the matter: the challenges and opportunities within the e-commerce checkout landscape.

Karpas highlights the limitations of traditional checkout processes, emphasizing their rigidity and lack of personalization. He argues that merchants are often afraid to make changes to their checkout flows due to concerns about potential disruptions and negative impacts on conversion rates. However, he contends that this fear of experimentation is preventing businesses from unlocking the full potential of their checkout experience.

To illustrate his point, Karpas shares a compelling anecdote about a brand that experienced an unexpected increase in revenue after temporarily disabling Apple Pay due to a technical issue. This counterintuitive outcome stemmed from a subsequent rise in average order value, demonstrating the interconnectedness of conversion, AOV, and LTV.

The discussion then delves into the concept of personalized checkout flows, with Karpas explaining how tailoring the checkout experience to individual customers based on factors such as cart value, purchase history, and location can significantly impact key metrics. He advocates for a more dynamic approach, where merchants can create multiple checkout flows optimized for different customer segments.

Karpas introduces Bold Commerce as a solution to these challenges, positioning the company as a leading provider of composable checkout solutions. He explains how Bold’s platform empowers merchants to break free from the constraints of rigid platform checkouts and embrace a more modular and customizable approach. This allows businesses to integrate seamlessly with various third-party services and create truly personalized checkout experiences.

The conversation touches upon the importance of A/B testing in checkout, with Karpas stressing the need for data-driven decision-making to optimize the customer journey. He emphasizes the benefits of experimenting with different elements within the checkout flow, such as the placement of upsell offers, shipping options, and payment methods, to identify the most effective strategies for maximizing AOV and LTV.

Finally, Karpas shares his predictions for the future of e-commerce, highlighting the growing momentum of composable commerce and the transformative potential of AI-powered tools. He concludes by encouraging merchants to embrace innovation and challenge the status quo to create exceptional checkout experiences that drive business growth.

Personal Commentary and Analysis

This podcast episode provides a valuable perspective on the evolving landscape of e-commerce checkout. Karpas’s insights challenge conventional wisdom and encourage merchants to rethink their approach to this critical aspect of the customer journey. The emphasis on personalization and A/B testing resonates strongly with the broader trend towards data-driven decision-making in e-commerce.

The concept of composable commerce, as embodied by Bold Commerce’s solutions, offers a compelling alternative to the limitations of traditional platform checkouts. This modular approach empowers businesses to create highly customized experiences that align with their specific needs and objectives.

As the e-commerce landscape continues to evolve, the ability to personalize the checkout experience will become increasingly crucial for businesses seeking to differentiate themselves and foster customer loyalty. This episode serves as a timely reminder that the checkout process is not merely a transactional endpoint but rather an integral part of the overall customer journey that deserves careful consideration and optimization.

Memorable Quotes

  • “The checkout power trio is conversion, average order value, and lifetime value. And those are three interconnected dials. And when you turn one, it impacts the other two.” This quote underscores the holistic nature of the checkout experience and the need to consider all three metrics in optimization efforts.
  • “Everybody has been in some ways brainwashed into thinking that checkout is all about conversion. When it’s not.” This provocative statement challenges the prevailing focus on conversion rates and encourages a broader perspective on the role of checkout.
  • “Don’t have learned helplessness. You need to know that it is possible. It is doable. It is doable in weeks and months, not quarters and years.” This empowering message reminds merchants that they can take control of their checkout experience and implement meaningful changes without significant disruption.

Engaging the Audience

If you’re interested in learning more about the power of personalized checkout and how Bold Commerce can help your business thrive, we encourage you to listen to the full podcast episode. You can find the Talk Commerce podcast on all major podcast platforms. Subscribe to stay up-to-date on the latest trends and insights in e-commerce!

Final Thoughts

This insightful podcast episode with Peter Karpas underscores the importance of a strategic and personalized approach to the checkout experience. By embracing innovation and challenging conventional wisdom, merchants can unlock significant opportunities to enhance customer satisfaction, drive sales, and ultimately boldly reshape the future of e-commerce.

e-commerce, checkout, personalization, Bold Commerce, Peter Karpas, composable commerce, A/B testing, average order value, lifetime value, customer experience

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