True Classic Combines AI Innovation with the Human Touch in Customer Experience

James Schutrop

How Robotically Handwritten Letters Transform Customer Engagement with James Schutrop

James Schutrop explains how Scribe uses robots with real pens to create authentic handwritten letters that integrate directly into CRM systems, helping businesses cut through digital noise and reconnect with customers through automated personal touches.

Hamish McKay

Hamish McKay Transforms E-commerce Customer Service Through Revolutionary Order Editing Platform

Entrepreneur Hamish McKay shares how he identified a massive e-commerce pain point and built Order Editing into a successful software startup serving major Shopify merchants worldwide.

Marianela Nanninga

Revolutionizing Retail: How Commercial Robotics is Reshaping Customer Service with ToDo Robotics

Commercial robotics is transforming retail through ToDo Robotics CEO Marianela Nanninga’s innovative approach to automation, workforce development, and customer service enhancement.

Chantal Cornelius

Beyond USPs: How to Create Real Emotional Connections with Your Customers

Join Brent Peterson as he discusses emotional marketing strategies with Chantal Cornelius, founder of Apple Tree Marketing and author of “Standout Strategies.” Learn how to move beyond generic USPs and create meaningful connections with your customers through five distinct emotional approaches.

Elevating the Customer Journey: parcelLab Welcomes Noel Hamill as Global Chief Marketing Officer

parcelLab, the premier retail, e-commerce, and post-purchase customer experience platform, has announced the appointment of Noel Hamill as its new Global Chief Marketing Officer. Hamill’s extensive expertise will be instrumental in shaping parcelLab’s global go-to-market strategy and vision, helping to transform the customer journey and fuel the company’s next stage of business growth.