On this episode of Talk Commerce, host Brent Peterson sits down with Frank Verdeja at the E-commerce Forum in Minneapolis. Frank brings 13 years of experience in e-commerce and data management to the conversation. Currently working for a data management company, Frank shares his insights on the relationship between technical teams and business stakeholders. The discussion covers his journey through the e-commerce industry and how proper communication creates successful outcomes for organizations.
Key Takeaways
- Context is the foundation for successful communication between technical and business teams
- Providing technical teams with the why behind their work increases productivity and engagement
- Business stakeholders need technical context to understand project timelines and roadblocks
- Data integrity has become increasingly important as organizations move to cloud infrastructure
- Master data management enables better machine learning outcomes and geo-specific content delivery
- Organizations are choosing to own their data within their own cloud environments
Episode Summary
The conversation begins with Frank reflecting on his early days at ShopJimmy, a Magento-based e-commerce platform. He credits this startup experience as the foundation for his career. Working directly with in-house developers taught him to serve as a bridge between technology and business functions.
Frank explains his approach to overcoming communication challenges between technical and business teams. “The biggest thing that I’ve always learned is to overcome the challenges, the best first approach is to give context,” he states. When working with technical teams, he emphasizes the importance of explaining what they are building and why it matters. This approach helps project managers and directors guide product roadmaps while showing developers that their work provides real value.
From the business perspective, Frank notes that technical context helps stakeholders understand roadblocks and timeline constraints. He distinguishes between core applications that can be rolled out quickly and custom solutions that require more development time. This mutual understanding creates respect between teams and helps everyone function as a unified group.
The conversation shifts to Frank’s current role at Precisely, a global data integrity company. The organization focuses on data governance, data observability, data integration, data quality, and master data management. Precisely also provides location intelligence services that support customer and supplier onboarding processes. Frank describes how these services enhance e-commerce operations through improved tax jurisdiction calculations, price modeling, and geo-specific content delivery.
Frank discusses the growing importance of data management in the age of AI and cloud computing. Organizations now have access to systems that can store massive amounts of raw data. This capability makes data management systems more critical than ever. He notes that customers increasingly prefer to maintain their data within their own cloud infrastructure. This trend requires platforms that can integrate with existing cloud environments rather than requiring on-premise installations.
When asked about his goals for attending the E-commerce Forum, Frank expresses his passion for discovering new e-commerce companies in the Twin Cities area. His startup background keeps him invested in supporting emerging players in the industry.
Final Thoughts
Frank Verdeja demonstrates that effective communication requires more than just translating technical jargon. It requires providing context that helps both sides understand the value and constraints of their work. As organizations continue to generate more data and move operations to the cloud, the need for skilled professionals who can bridge these gaps will only increase. Are you building the right bridges in your organization to connect your technical and business teams?
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