Howard helps executives win in today's digital world. He is Wall Street Journal's best-selling author of "Winning Digital Customers, The Antidote to Irrelevance". Howard has been named one of the Top 10 Digital Transformation Influencers to follow today by IDG. As an entrepreneur, he has launched two successful companies that help large brands transform to thrive in the digital age.
Rachel talks about customer experience and how ecommerce merchants need to “Step up their game” for customer experience online. We go over some real-life examples of great and not-so-great customer experiences.