Articles & Podcast Episodes

Talk-Commerce Matt Dolimpio | Mile in My Shoes

Changing Lives through Movement with Matt Dolimpio of Mile in My Shoes.

Running together to transform ourselves, one another, and our community. We interview Matt Dolimpio with MileinmyShoes.mn in the Twin Cities of Minneapolis and Saint Paul, Minnesota.

Mile in My Shoes (MiMS) brings together residents of the Twin Cities from diverse backgrounds through the power of running. Based in homeless shelters, addiction recovery programs, and re-entry centers for people exiting incarceration, MiMS uses running as a catalyst for community-building, boosting health and wellness, building leadership and self-efficacy, and spurring personal and social action. By running together, our Resident Members and Run Mentors find common ground and begin to learn from and reach out to one another for support. As we transform ourselves, we transform one another.

https://www.mileinmyshoes.mn/donate

Transcript

Brent: Welcome to Talk Commerce. Today I have Matt Delpo Depo. Very, a very clean name. Matt, go ahead, do an introduction. Tell us a little bit about your day-to-day role and one of your passions in life. Yeah, 

Matt: absolutely. Thanks. I’m Matt Delly. It’s alright. I mess up pronouncing it half the time anyway.

Matt: As this, like most of my family, I think there’s still debate. I’m the program coordinator at Mile and my shoes in m. And I have a wonderful opportunity day to run and join communities across the Twin Cities and help build those communities. With Mile and My Shoes, what we do is we bring and build community through writing, and we typically do that at places.

Matt: Either the people or the act of running have been historically disenfranchised. So places like treatment facilities, often known as rehabs homeless shelters, and halfway houses for people who are, were recently leaving incarceration. And that’s where our teams are this year. Outside of the homeless shelter.

Matt: We do not have a homeless team this year. And what my role there is beyond the running with the teams, which is my favorite part, I outfit the teams and all of the new members with gear as they required. Everybody who runs with us gets a a supply of running shoes. We have shirts, shorts. Pants.

Matt: And then as the seasons dictate, we have other things like gloves, hats, stuff like that. Lights. And we outfit everybody. We ask that you run four times with us and then you get to keep this wonderful gear. And then we have incentives as well. And I I. Track and provide all of that for the members and mentors across the teams where you get a blue shirt after 10 runs, you get a really great alumni pack with a smart watch for 20 you get a headlamp at 30, a really beautiful sweatshirt at 50, which is one of my favorites.

Matt: And we continue every year. We’ll give you new shoes if we’re continuing to support you. And you’re running. And it’s been a real gift to do that. I also do a lot of day to day administrative processes. I help coordinate different events across the Twin Cities through Mile in My Shoes.

Matt: We do voices of events. We just had a pizza run last night that I helped coordinate Latinas on the Run joined us there. That was another wonderful organization that I got to meet last night along with Brick Oven Bus, who was fantastic in providing us those pizzas. And I really do have a dream and a gift job.

Matt: I found this organization when I was living in a halfway house and it transformed me from someone who used to laugh at runners to being just an absolutely avid runner , which still makes me laugh to say even, and I always challenge people to ask me that when I’m running because a lot of times, big run, I might not agree.

Brent: But I always feel that way after. Yeah. That’s that’s such a true story about how many people have poo-pooed running or put their nose up to runners and then suddenly they’re running every day or they’re running marathons or alter marathons or ironmen or whatever. Yeah. Yeah. So before we get into our conversation and the topic today is going to be around charity and maybe how entrepreneurs can start or help in charity and.

Brent: What is the mission of each charity? And I think I’m part of Mile In My Shoes, so I have a specific passion about it and running. But before that, I have a project that I’ve started. It’s called the Free Joke Project, hashtag free joke Project. And all I do is tell you a joke and then you tell me if that joke should be free, or if you feel as.

Brent: That joke could be charged for or is chargeable. And then I have some segments going where I’m giving free sponsorship spots for people, for me to tell somebody a joke, a free joke, and then they get a promotional sponsorship spot. So Matt, we might have to follow up on a specific segment just for my, on my shoes.

Brent: I feel as though that mild, my shoes needs free jokes. More free jokes. I 

Matt: love that. I love it. We get ’em at the runs. But I 

Brent: understand, and I get the runs sometimes after eating at the Himalaya, and I’m just, I’m gonna stop, right? Nevermind. Okay. Let’s go right into the joke. I know that I was about to, I was about to dive into port taste.

Brent: All right, . Matt, let’s let’s just keep moving. Stay on top. And I’m realize I’m the host and I’m already off topic. All right, let’s do the. Okay. What’s the difference be? What’s the difference between a clown and an athletic rabbit? One is a bit funny, and the other is a fit bunny, 

Matt: but a, I like it.

Matt: I don’t know if I would charge too much for it, but I would use that at my bar when I bartend. I would bring that, I would use that as a nice joke. That’s a. 

Brent: See, that’s an athletic joke that fits into Mims as well. 

Matt: It is very much yeah, it is very much topical for what we’re and what we’re wearing.

Brent: I feel as though your reaction is one that I could probably not charge 20 grand for the sponsorship spot. Yeah. I probably have to charge a little less. Anyways, I think that’s, it’s keep moving. Yeah. Yeah. Let’s keep moving. So Matt let’s first talk about Mims. My. Changing lives through movement, I think is the mission statement.

Brent: , tell us a little bit about the reason or the how transforming somebody’s life can be done through the simple act of movement. 

Matt: Beyond a lot of the academic research that’s happened in medicine, especially in things like recovery medicine where you can look at running in particular, but lots of other forms of movement.

Matt: Really do help repair and reestablish a lot of our damaged neural connections. Our brain chemistry as a whole. A lot of the healthy endorphins that come from running a lot of the. The physical fitness, the boosts, the natural boosts of serotonin and dopamine and or epinephrine that happen really do help.

Matt: Especially with things like what’s called pause post-acute withdrawal syndrome and things like that. So there’s obviously that physical and psychophysical component that I think is really important. And I think that we still, we need to continue to do lots of the research that we’re doing to see how much more and how much movement is really great about that, but more.

Matt: I think one of the cool things about running is that it is a remarkably accessible. And an activity for so many people. Movement is accessible for so many people. And I know that’s obviously not, an all inclusive thing, that there’s limitations that some people have. But I think that movement alone is something that we can work with and it allows us to build a bond where physical creature, we’re physical species as much as we are a social species.

Matt: And I think that when we combine the two together, The bonds that we’re able to build with each other as well as the growth that we’re able to experience within ourselves is just magnified. I think that it allows us a really nice opportunity to have fun while we’re practicing self-love and self-improvement.

Brent: Yeah, I think one, one thing you keyed in on there is the group aspect of it, and I’ve heard more than often, that guys will say that more than just the running part of it, they appreciate the camaraderie and the community that we build with those people over time by consistently being there.

Brent: . And then let’s just say there’s no judgment. Like you’re, we’re just there to run with them and we’re all equal, right? 

Matt: That’s right. More judge less. That’s one of our. 

Brent: You run more judge less? Yes. I run with Matt often and I can barely keep up with him and but Matt is so nice is to slow down for me.

Brent: And that’s the other thing is no, no one runner is left behind and nobody runs on their own. Yeah. So I think that community aspect as well as just the simple aspect of moving ma all those pieces come together and they create this unique, beautiful thing. That people show up. . 

Matt: Yeah, absolutely.

Matt: And the community really is the cornerstone of what we do at Mile In My Shoes. It’s what led me into Mile in My Shoes. It started with my roommate when I lived in the halfway house, inviting me to join and hyping them up a bit. And I was already on a bit of a fitness journey and I was like, sure, let’s try running.

Matt: All right. I had been walking for a long time. I had enjoyed that, but I went out and I did not. The run part of my first run. But I loved running with Emily, who I had run with that day. And I went back out again cuz I did finish my mile. Everyone starts at the mile and I was pretty cool. That made me feel really good.

Matt: And then afterwards I felt great. And the second time I was blown away by everybody. even more to the point where I almost got a little suspicious and was like, this is gonna be some kind of a cult or something. And then by the fourth I was so enamored with the people I was with and my team and the community that I didn’t realize that what I was looking for was that community connection, that validation, I had been so worried while I was incarcerated, what my role, what my life would be socially when I got out.

Matt: I’ve always been a very social person and I was really very concerned about being a pariah and not having. That, that connection that, that community or I’d have a community that I would find unhealthy, that I was trying to get away from and to experience such an extraordinary bright spot, a super nova of love and community and acceptance.

Matt: When I got out coupled with this, like by the fourth or fifth run, I was hooked on that. It was the, it was this combination of. Being with these people, and I, you flattery is wonderful, but I remember running and apologizing. I am sorry, I just need to, I need to walk for a minute.

Matt: I need to walk for a minute. And then suddenly I was running a 10 K and it was remarkable to see those two things. And I had so many people encouraging me or I never would’ve gotten there. So that community is just the essence, it is the vitality even more than. . 

Brent: Yeah. I think not only do you get introduced to all kinds of different people and there’s so many different there’s such a wide variety of types of people that aren’t.

Brent: Yes. From the mentor side and the resident side to the alumni side. Yeah. People in every walk of life. But we also help, and I’ll use we cuz I’m part of mild, my shoes Yes. But mild, my shoes also brings people to. And introduces them to the next part of running, which is competing in something. It 

Matt: doesn’t I thinking about it.

Brent: Yeah, it doesn’t, I think that’s another unique experience that and you don’t have to run, you can walk a race. There’s so many different in that when you get to that point I, I invited my mom who’s in her late seventies to walk five Ks. , there is so much more to running than just the act of running.

Brent: , there’s all the training and maybe talk a little bit about the journey you took as you went through some of that in the 

Matt: beginning. Yeah, absolutely. So when I started I had never really run. I was not the most athletic kid growing up. I played sports, I played basketball, I played stickball.

Matt: Growing up in New York, I played. I swam up until ninth grade on a, excuse me, on a competitive team. And I enjoyed swimming. I enjoyed all those things. I was not physically built for basketball especially not playing in a place like New York where it was so competitive. I loved baseball, but I never had too many opportunities to play growing up, so I really stuck that as more of a fan anyways, point being when I, as I got older and older, I really turned more towards you.

Matt: Drugs, alcohol, things like that. I was, I smoked for a long time, starting when I was 12 years old. It was, I was never particularly healthy. I always worked a very active job. I worked in restaurants primarily for the last 20 years. Some other gigs, one as an investigator in New York and things like that.

Matt: But for the most part, I worked on my feet. As a bartender and a server, so I was always carrying shit up. I was always carrying stuff. I was always walking, I was always getting my steps in, but it was still a very unhealthy life. Here I am, I go to prison. I finally have an opportunity to do all of these things that I had talked about.

Matt: Finally, getting into shape, working on my nutrition, losing weight because I have the time. There’s not a lot to do in prison. And one of the few things that we have left to do is have that recreation time where we can lift weights and exercise and stuff like that. So I spent a lot of time walking the compound that I was at in Duluth.

Matt: I spent a lot of time, as much time as I could in the weight room and listening to other people who knew more than me, who were already further along on their fitness journey, some of whom had really taken it to become a career when they were leav. I asked them for advice. I would trade protein shakes for suggestions and tips.

Matt: And so I started to get, and I lost about 50 pounds when I was in prison, and I felt great. And I put smoking years ago, and I was ready to take that next step, but I was definitely timid because that was something every time I tried, I would play hockey in prison, I would do something. It was still like this achilles heel for me.

Matt: No. Actually intended there, but I when I got out and I started running that first mile, I was able to do, I was winded, but I did it, I think I did it in 10 something and. I remember Emily d being like, you did it though. You did it. Say you did it. You ran it. You didn’t talk it, you ran it.

Matt: And she would use that to continue to inspire me throughout, run. So did so many of the other mentors that I got to run with. My first year there, Noah was another great example of someone who managed to distract me from my misery when I was midpoint about two months in, when I was finally starting to run two and a half.

Matt: Three miles at a time before I needed that break. And my pace was, and I was, but I was struggling and I had this very chaotic breathing and trying to learn it. And Noah would just, he could just always seem to talk me into this food state, where I was more entranced to.

Matt: Because I couldn’t talk. I was huffing so much. And then Emily d would always remind me like, Hey, you know what? You just did, you just hit four miles. Have you ever done that before? After tricking me into running the longer route, and I, as I got stronger and a better runner, and it took less time than I expected and I would feel, I remember I only ran in the mornings then, and I would remember just every day I would run.

Matt: I felt awesome. All. It didn’t matter what else happened that day. I always felt like I had accomplished something significant and I physically just felt good that like runner’s high, that you get and you get that initial peak a little after the run. It would subdue, but it would go it would leave me at this better place.

Matt: My anxiety would be subdued. My joy would be increased and I just feel better. That transformed my running style into when the pandemic hit. I started running once a week with Beth, who I work with at Mile in My Shoes. Now she’s our program director, Emily and Erin, who was one of my teammates at the halfway house, and we would run together once a week, but I started running alone and that gave me a new gift where now I run in the mornings by.

Matt: and it allows my ADHD brain time to get out its little kinks and all of that. And then I go back in the evenings and I run or run, walk with with our teams. And I get that community aspect. So I get it now twice most days. And I don’t know, I just, I don’t, there’s so many other activities that I’ve started and not held onto this long.

Matt: And I think the fact that I’m not. Still running, but running more now is a testament to the power of in the community and b, running itself. 

Brent: So one of the topics we talked about in the green room is redemption. And I know that you have a lot of a lot of thoughts about that. How do you feel?

Brent: And I feel like Mel in my, my, my shoes puts us all in the level playing field. . But you did talk about, those comeback success stories and things like that. Talk a little bit about redemption and some of your thoughts on 

Matt: that. Thank you for asking.

Matt: Yeah. Redemption is one of the topics that I am most passionate about. In general, I. Appreciate how much we love a comeback story, and I can appreciate why it’s one of the most relatable heroes journeys that we can go on as a, as an individual and as part of a community. And so I think there’s a, and we all wanna know that’s possible too, right?

Matt: We all wanna know that if we stumble and recover, that we have a. To return to that, that recovery is gonna be worthwhile, right? Otherwise, why not just give up every time we make a significant mistake, right? So I find this idea of redemption to be so powerful, so promising, and it also has given us so many wonderful humans that have thrived when they’ve come back, when they’ve risen from the ashes, for lack of a better cliche.

Matt: And I do wish, as I mentioned earlier in our green room discussion, The idea of having to struggle initially isn’t this inherent part of that redemption arc that I think we’ve often made it, that it’s this overcoming of adversity that alone validates redemption, and I don’t think that’s necessary.

Matt: I think it can be a powerful tool. I think that discomfort leads to change and often positive change, and I think that’s wonderful and it shouldn’t be discounted, but I don’t think it’s a. And I think that organizations like mine on my shoes, like the Second Chance Coalition that does some legal work in our state capital particularly about things like felony murder laws and some of these more like strictly punitive in draconian laws that exist that are designed to help people find.

Matt: Find that like second chance to find that beauty and that story and that comeback tale, that hero’s journey. I think that’s amazing. And I think it does require help. First off, it requires a community to accept you and that’s the whole point of redemption, right? Is that you’re redeemed yourself.

Matt: Sure. But the community has allowed that redemption to be like accepted or validated and I think that’s wonderful. I think organizations that sort of encourage and help that, which I think my and my shoes does extremely. Partially because of what you were saying about how we come from all these different backgrounds we run together, the community, we don’t have any judgements.

Matt: We just come together. And that alone can be such a powerful conduit for allowing us to say, I do belong. I am here, I am redeemed. I don’t necessarily need to do more. I just need to be here and be me and continue to do as well as I can. And these people will be here with me. If I slow down, they’ll slow down with me.

Matt: They’re not gonna leave me behind. and together we could do anything. And I think that’s incredible. 

Brent: Yeah. There’s a little bit of trust involved in there, isn’t there? Yes. The people coming into the group have to trust that that we are gonna slow down or we’re gonna try to speed up. And then there’s some learning as well because there are, if we want to try to relate this to running.

Brent: there’s people that are farther ahead in their journey and , they need to slow down for us, right? , as mentors even, . yeah. So there, there is a it, there, there is a definite time when everybody has to come together and we have to communicate together. There is also that aspect of of being able to talk to somebody and who’s in a different place.

Brent: And that could be, it could be substance abuse or it could be. You’re in a ha you’re in a tough situation. There’s all kinds of aspects there that, that make you want to be empathetic for your per, for your fellow person. And empathy is directly correlated to mile in my shoes, the whole idea of what does it mean to run a mile in my shoes?

Brent: You have to have empathy. And I think as part of that empathy, redemption and forgiveness has to be, has to. Part of that, and I think we’re talking about maybe less about the individual, but the more of the community forgiveness to accept somebody into community no matter what they’re, what they’ve been through in their past.

Brent: Absolutely. Would you agree with 

Matt: that? And I think that there is something to be said about like bad actors, right? There’s gonna be people who are gonna take advantage of that mentality. That is an unfortunate reality. I think though, that when we focus on things like that, that we do ourselves a disservice.

Matt: That can always be dealt with. It’s usually not too difficult to discern that as it’s happening or shortly after it, it happens. And I think that community forgiveness piece and that welcoming back in and allowing people that opportunity to thrive once again and to be a part of that community, that’s the, that’s a huge part of who we are as a species.

Matt: Like you talked about empathy and Yeah, absolutely. It’s literally the, where. Idea mile in my shoes, that expression, that phrase comes from is a way of explaining empathy. And I love that so much. And I don’t know how, I didn’t make that connection until you just said it, but thank you for doing that.

Matt: Cuz I think that is so important to, to note. I do also think there’s an important part of self redemption and I think things like running and I think things like self-improvement can lead to a healthier form of discomfort that lead to change You. And I think that focusing on things like that for allowing ourselves to improve, tend to work better.

Matt: I don’t have any data. I’m sure there is data out there. I don’t have any to back that up. I was just throwing it out. But I do have a feeling that’s the case. It just makes the most sense. I Look, what we do is our instinctual response when we’re born, we can’t walk, we can’t eat, we can’t do anything except cry and nurse.

Matt: That’s a species that is instinctually requiring some form of empathy in order for it to perpetuate itself and survive. 

Brent: Yeah, and I think part of this journey as well is some discipline. And everybody, I can’t say that you can say across the board there’s nobody that has perfect discipline, right?

Brent: No. And as in, in my shoes, we train for certain events and there’s a couple of bigger. A group trains for a half marathon, but also a group trains for a full marathon. And every year we get people that are going through that journey. Yeah. And as you get, as your goal is bigger, your commitment to that goal is bigger.

Brent: And if you don’t make the goal, either you don’t do it or you are in a ton of pain once you’ve done it. Yeah. 

Matt: And you’ll hear it too, you’ll hear from people when you ask them, when I ask ’em about their trading, and they’ll say that exact thing I missed it. Now. I, when I went back, I feel, oh, it was a rough day

Matt: So 

Brent: you’re 100%. And there’s a part of that is part that, that is a discipline that once you’ve gone through that you’ve realized, oh, 16, Then I ran a marathon 12 weeks and then I did a half marathon. Wow. Now looking forward, there was lots of anxiety or lots of stress involved in doing that.

Brent: But once you’ve done it and then you’ve come through it, you’re like, wow, just like waking up at 5:00 AM or six 5:00 AM to get to a 6:00 AM running group every morning I do that. I’m like, God, this is I don’t want to get up. Yeah. But once I’m leaving and I’m coming home, I’m like this is the best decision I’ve ever made in 

Matt: my.

Matt: Every single time. Every single time. Tomorrow morning, I’ll be running at Roseville at six in the morning and I’ll be working late this evening at my second job. And I promise you, at 5:00 AM tomorrow morning when I wake up, I’m gonna be like but by six 15 I’m gonna feel like a million dollars being in that group running.

Brent: I’m so I want to just pivot a little bit to employers, entrepreneurs. How would. Part of this journey too is as an employer, you want to help, you want to, you would like to help people. And in, in this economy, when it’s still super low unemployment, which is great for us here there, there sometimes has to be some learning that has to do on the employer side for people that are, that, that are coming out of, say, out of prison or through a halfway house or there’s all kinds of issues that come.

Brent: What, do you have some advice that you would give to an employer or how to help the employer through that? 

Matt: Yeah, I would say the first word is patience. And I don’t mean that in any sort of I’m not trying to be condescending or anything like that. What I mean by patience is that, There’s so many hoops that people who come out of prison have to jump through, even in the best case scenario, right?

Matt: Whether they’re on supervision, whether and they have a PO that they have to report to and have to do all of these things for that could show up and visit your workplace at any time. Things like that. That those things happen and that they have to take this certain degree of priority because of the inflexible nature of car supervision.

Matt: That can often be problematic, and I think that having patients in an open dialogue about the situation so that expectations are where they should be, so that hey, this guy can come in, he probably won’t, or this woman can come in, she probably won’t, just to see if I’m actually here at work. They might call here.

Matt: To verify if I’m here or if I was here at a certain time, that’s okay. I may have to go and, meet with them at, during work hours or something like that. I promise to make up that work, so that you have these open dialogues that expectations are there. Secondly, I’d say, obviously give the chance, and I know it seems like that should be reversed, although I’m starting to see the trend of the chances are being given out.

Matt: But they’re often utilized as a way of either underpaying somebody or, using it to hold it over their heads. And I don’t think that’s necessarily gonna be as positive. So I, I do suggest giving people this chance. I think they’ll find people in prison a two things through returning from incarceration to, to trades that you’re gonna see consistently.

Matt: They are going to have remarkable work ethic that’s probably less expected. , especially if the conditions are any better than they were in prison. And they probably are. And the other thing too is I think you’re gonna see them very eager to shine. They’re gonna be eager to want to grow. They’re gonna, they’re gonna be motivated to make up for lost time.

Matt: This is not just my personal experience, but what I’ve noticed. With my comrades from incarceration, who I’m still in touch with the people I’ve run with a mile on my shoes. Talking to a 68 year old dude who’s like hole in ice for his job just because he wants to like, move up and get something better and then he still shows up to run with us or walk with us, and I think that’s powerful.

Matt: I think employers would have a remarkable experience. Allowing a lot of offenders to, or, recently exiting incarceration people to have these opportunities to grow. And it’s not just things that I think are often traditionally associated with us. I was given this opportunity by mile in my shoes to work here at a nonprofit to do something a little different than I had been doing for a long time.

Matt: I had this gift of an opportunity, this chance that Beth and Michigan and Whitney took on me. And I am eternally grateful for it. And I am, I have a learning curve too. That’s the last part that I’ll mention is that especially for people who have been incarcerated for a long time, There’s gonna be a learning curve in terms of how things are done nowadays.

Matt: And I’m not just talking about the obvious things with like technology, like smartphones and apps and stuff like that. That stuff actually seems to come a lot quicker than even with the boomers, than a lot of people often assume it will. I won’t say why, I won’t say that we have any of this tech access inside, cuz we sure don’t.

Matt: We definitely don’t see any of that inside, but we do. I do think though that just, even just the way business is done, the way jobs are applied for the way jobs are and way even management interacts communicates with staff, I think now is much different than it was, even when I was younger.

Matt: There’s certainly a lot more familiarity, a little less formality in a lot of , even things like that can be really awkward for people coming out of prison. So I’d say those three things are a good starting. And then just treat them like humans. Man. Don’t treat them all that differently.

Matt: Beyond that, just understand that their circumstances are a little different, much like you would, someone who’s a single parent hopefully that you would accommodate them and understand their situation a little bit better. Someone who’s, less abled or differently abled things like that, just an accommodation.

Matt: To the circumstance. 

Brent: Yeah, and I’m, my, my professional background, I’m involved a lot with project management and there is certain assumptions that you make with a client and there’s certain assumptions that the client makes with you in that project management situation. And I can tell you that if you don’t communicate, the less you communicate, the worse the project goes.

Brent: , this is the same thing. It’s just communicating is the top three things you need to do. You need to, number one, communicate the number two, you should communicate. Number three, you should communicate. Yes. Those three things will get you so far. Yes. And then I always say the less time there is between those interactions the.

Brent: Missed expectations you’re gonna have. So if you’re, 

Matt: if you have, and that’s what, and I would actually say, and I know you asked me specifically about employers, but for those of us coming out of incarceration who are looking, I always encourage people to be. Very forthright and honest about the situation specifically, so that those expectations are there because it really, it, you don’t want that anxiety, you don’t want that insecurity and you certainly don’t want people finding that out later cuz then they start to wonder what you had to hide and why.

Matt: And you can be like, I was just ashamed or I was insecure, or whatever. But it’s better to just start off that way, and I know how difficult that can be. It pays dividends, I promise. 

Brent: Yeah. Good. Matt, we have a few minutes left today. At the end of the podcast, I give everybody a chance to do a shameless plug.

Brent: What would you like to plug today? 

Matt: Obviously I want to plug mile in my shoes. You can see us at mile in my shoes.mn on Facebook Mile in my shoes. We also have a community group There were Instagram a mile in my shoes. Check us out, check out our socials. We would love to see you there. We have a lot of really great information on our website.

Matt: You can there’s a link there to get some of our me. You don’t have to earn a blue shirt. You can, and we’d love it if you did. You can also buy one. I’m not gonna say what You have to tell people how you got it. I’m just saying. You can get one. They look great on everybody. We’ve got all different sizes.

Matt: We have really great sweatshirts, hoodie. Available and all of that. That all helps. The money that we get from these mer, shes helps us outfit our teams. It helps us outfit our mentors with their wonderful incentives for doing things like being our team coach or team captains and things like that.

Matt: Team leads rather team captains or are for our run members, and they also get a cool sweatshirt for that, a really nice gray crewneck. But yeah, it helps us out in our teams. It also helps pay our staff salaries, which is one. Big parts that get us out to, distributing that gear, running these teams, finding these teams, doing all of the management and, human labor that’s necessary to take those donations and make sure that we get the best out of them.

Matt: I also would like, you’re also welcome to check out, there’s so many great organizations out there that do similar. Missions to what we do, or that complimentary missions is probably a better word for it that are working to improve our community as a whole that are working really hard to making the world just a little bit brighter and brighter.

Matt: But I think that what we do at my and my shoes is so wonderful, unique and powerful, and it’s impacted not just my life, but so many lives, both from the member and mentor perspective in I’ve yet to hear a. Experience, and I’ve seen so much beauty, joy, and growth that I can’t help but encourage people to check us out and join us too.

Matt: It’s not just about merch and donations, which we love. We accept run mentors. If you’re in the Twin Cities area we are always looking formentors on a rolling basis. You can join us in our community events, our voices of events that are coming up. We just had the pizza run last night.

Matt: So we love having the community as a whole involved in these event. I hope everybody gets to listen to this podcast as well. I would absolutely love to, to see all of your listeners show up for one of our runs, even as a guest and just see what we’re all about. It always brings me joy, much like your visitor yesterday brought us so much joy at visiting our runs.

Matt: So you, personally the power of of that extra community involved. And he got a blue shirt. I think he. It’s in his first run, right? Yeah. So 

Brent: come on. No. Yeah. VJ was here a couple years ago and he leads our laughter sessions. He a thought he he just does that on his own.

Brent: makes us laugh. So it such a great benefit and it’s just a really good example of diversity in our society that brings in different people and they feel comfort. Doing something out of an ordinary in front of a whole group of people. Yeah. It really is powerful to see. I just want to piggyback on your plug because I do want to have people recognize that there is a significant investment that Mile and my shoes makes in every single person that joins Mile my shoes, I should say.

Brent: The residents that are coming out of the halfway house, and you had mentioned that they get shoes, they get a. And eventually they’ll get a Garmin watch and a headlamp. It is a signi. It’s not just, 

Matt: Hey, here’s parable shoes. The shoes alone are significant. You know how much running shoes cost?

Matt: I know you, these shirts even are 40 to $50 each. Like all of the things that we outfit yeah, there is a substantial financial cost. And then of course there’s the labor cost that comes from our volunteers that do an extraordinary job helping us out. And, our staff.

Brent: And going back to that trust and there’s no expectation put on that person when they’ve earned those pair of shoes. Zero, they could never show up again if they don’t want to get that watch. They could go and not show up and not even run ever again. It’s, it is something that I guess in a sense they do earn it, but they’ve earned it from the fact that they’re participating over and.

Brent: And and, my, and my shoes supports that and it’s such a great gift that we all get, myself, 

Matt: you might get a phone or some texts from me though if you do stop running. Just to give you a fair warning, I may be like hey, we haven’t seen you in a while. How’s 

Brent: it going? What doing? I don’t wanna say that the.

Brent: I don’t want to say that there’s not repercussions, but there, there is , there’s, let’s say there’s a bit of accountability, like we Yes. Yeah. I we could go into so much more detail that Yeah, of course. There, there is a follow up. There’s a person who’s who takes care of alumni and there’s a person who takes care of the, of recruitment and there’s so many different roles that are volunteer roles that aren’t eight roles.

Brent: Everybody is pitching in to make this community a great community. And I think the essence of this whole thing is how well the community works and how well this aspect of movement and changing your life through movement can really change your life. My life has been changed through it. 

Matt: That’s wonderful.

Matt: I’m really happy to hear this. 

Brent: Matt, yeah. Thank you so much for being here today. I will put all these links and contact information on the show notes. Excellent, and we will have to have a follow up with more folks from my shoes. 

Matt: We’d love that. Thank you so much for having me, Brett.

Matt: I really had a great time. Thank you.

Talk-Commerce Chris Johnson

Putting the Human into Partner Relationships with Chris Johnson

Do you remember when the pandemic first hit and everybody said it’s all going to Zoom, and in-person meetings are dead? We don’t have to meet up anymore. And there’s no point in seeing anybody in person because zoom and virtual meetings have taken over. After all, zoom and personal sessions have taken over our lives and existence. It’s not true.

In-person is alive. ?

We interview Chris Johnson, SalesLayer. He is the partner success manager with SalesLayer and is all about relationships. We talk about Zoom life versus real life and how maybe you can’t just get somebody a beer while you’re on Zoom. Handshakes and hugs. They are part of the Spanish culture. You’ll learn a little bit about how Chris approaches relationships and his partner management, as well as a little bit about what SalesLayer can do for you as a company.

?This is a great episode and an excellent interview with Chris Johnson.

Why use SalesLayer? Check it out here.

You can hear our interview with the CEO of SalesLayer.

Talk-Commerce Alvaro Verdoy
Talk-Commerce Alvaro Verdoy
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Outsource your Inbound Marketing with Dina Buchanan

It’s getting more and more challenging to hire a great salesperson. Getting those leads, getting that person to make phone calls, getting inbound leads through anything, LinkedIn, social media, paid ads. It’s all a hard slog. We interview Dina Buchanan, who has a guaranteed formula for a fantastic return on investment.

In 14 words or less, Dina can help you gain hundreds of high-end leads and clients monthly from LinkedIn.

She allows you to focus on selling and scaling instead of failing at marketing. Dina will help you to eliminate the stress. Of wondering where your following clients are coming from. Dina shows us the positive side of outsourcing your inbound leads and getting more business.

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No-Code Commerce with Kaus Manjita

Businesses are going online daily worldwide, and it’s getting easier. But running their businesses requires constant two-way communication with users and customers across channels 24/7, year-round. @kmanjita

Today we interview Kaus Manjita with Mason. Kaus is a no-code evangelist, content nerd, and serial product builder. You’ll find her amid entrepreneurs, brand builders, developers, marketers, and designers over Zoom on Hangouts and on this podcast today.

Mason is Zapier made for commerce. It connects data designs and channels to run your product launches, sales documents, discounts, inventory updates, custom reviews in-app, help, funnels, and more, all on autopilot.

Talk-Commerce Nicole Hamilton

Wealth and Homeownership with Nicole Hamilton

In interviews with homeowners, 25% say they bought their home first for an investment and second for a place to live. The other 75% say they bought a house simply as a place to live with little expectation for it to be a good investment. You grow wealth through homeownership.

Nicole Hamilton has made a career of helping others with home ownership. She explains REAFE in detail. A Real Estate Asset and Financing Evaluation is about maximizing the returns you get from your real estate.

Her tip for the episode is to think twice if you want to refinance. If you refinance with less than half the time on your mortgage, you start over with your interest payments!

Show Notes

Personal: 

https://www.linkedin.com/in/nicoleh

Company:

https://www.instagram/homeowner.ing

https://www.facebook.com/homeownering

https://www.youtube.com/channel/UCGegoDlazIT6OZTQBCba4cw

Roger Brown

https://www.mathestate.com/


Here are more links that might be of interest to listeners:


A product for people who want to plan for Homeownership: https://www.homeownering.com/the-formula-steps-to-becoming-a-homeowner/

And this is about the financial, real estate analysis I do: https://www.homeownering.com/reafe/

Here is a free equity report we have on our site: https://www.homeownering.com/free-home-equity-report/

Transcript

Brent: Welcome to this episode of Talk Commerce. Today I have Nicole Hamilton. She is the CEO of Homeowner. Nicole, go ahead, introduce yourself. Tell us your day-to-day role and one of your passions in 

Nicole: life. Oh, okay. It’s great to be here, Brent. I’m an entrepreneur in the housing industry. I have a company called Homeowner.

Nicole: It’s very pro home ownership and treating your real estate with the same care that you do your other investments. I’ve had other companies in the sector. I’d say the common thread through all of my ventures is an obsession with real estate, finance mortgages, Home equity appreciation.

Nicole: Home is an investment home ownership and intergenerational wealth. My current company home owning. Is dedicated to getting people into home ownership and then getting them good financial outcomes. So it spans the the life cycle of home ownership from buying utilizing and improving your financial situation through home ownership.

Nicole: And then, selling. and my passion, I guess one of my passions right now is weightlifting, . I go really into it. 

Brent: Wow. That’s great. Yeah. I definitely need to get more into Weightlift as I’m getting older, I realize that my upper body, I run every day, but my upper body is definitely neglected, especially over time and it, I think as we get into our fifties, which I am, you are it’s harder to gain.

Brent: On your upper bodies, you have to work twice as hard as if we were in our twenties. Anyways, we can, we’ll keep moving out along there, but that’s awesome. That’s good to know. I’ve heard more and more people talking about that, yeah. Alright, so before we jump into our content I have a thing called the free joke project, hashtag free joke.

Brent: And I’m just gonna tell you a joke and all you have to do is tell me if it should be free or if we could charge for it. Do I have to? You do not have to laugh. I would appreciate real real feedback on it. All right. But they’re all fantastic jokes. All right, Ready? Okay. My doctor just diagnosed me with a severe lack of awareness.

Brent: It came out of nowhere.

Nicole: Free . 

Brent: Alright. Super

Brent: Thank 

Nicole: you. I actually love, another patch of mine actually is standup comedy. Oh, wow. All right. I will listen to any standup comedy. Yeah, so I, I’m interested in the free joke project and I hope to follow that hashtag and learn more. 

Brent: Yes. I’ve started publishing on Twitter art on On TikTok, Sorry.

Brent: Sometimes they’re on Twitter, but they’re all on TikTok on my Brent w Peterson TikTok channel Anyways. Free hashtag free joke project. Great. So Nicole homeowner I’m I’m also a homeowner and always interested in the subject. Tell us about how you got into it and what was your journey getting there?

Nicole: Yeah I guess the way I got there was Earlier in my career I was a science major and then I went into technology. And then I got very interested in how technology can make people’s lives better. I know sometimes it makes people’s lives worse, but I know that, for me it was, how can I apply this to really helping people?

Nicole: And then the recession in 2008, housing crisis hit, and I really wanted. Help solve a problem. The problem being that a lot of people got loans that they couldn’t necessarily understand were afford, and that caused a lot of foreclosures and immense pain for economic pain, for many millions of Americans.

Nicole: And so I started a company called Tactile Finance. Tactile Finance, Pronunciation. Pronunciation it. And that was a sort of visualization product for banks to use with their clients or non-profits to use with their clients. And it just provided transparency into the market. And that’s where I got super into the math and.

Nicole: And the consumer need and the consumer approach to housing finance. So it’s been about a 12, 12 year journey to where I am now. Which I would say, I wound that company down in 2015, 16, 2016. And it ran its course and I realized that I really wanted to focus on the consumer, not the inter, B2B business, but focusing on the consumer and the consumer needs.

Nicole: And so I think that journey just gave me a lot of insight. I understand, the, a more sophisticated picture. I understand the bank’s motivation. I understand the role of the non-profits, I understand the mortgage industry as a. . And then I guess one of my superpowers is to take really complicated information and make it digestible for people and an enzyme

Nicole: So that’s where my real passion for homeowner came, which is there’s all this sophisticated knowledge out there, but like people. Regular people like you and me can use it to better their situation and understand the complicated aspects of owning a home, selling a home equity, and things like that actually make an enormous impact on your, ultimate net worth.

Brent: Yeah, I think do. So going back, starting with people with on their first home, how do you help them past rent and getting into their first home? What, Do you have a formula or do Yeah, go ahead. Sorry. 

Nicole: It’s an excellent question. Brent . So I actually have a product, it’s called the Formula, and it’s on our website and it’s like $20.

Nicole: It’s very inexpensive and it’s a system which basically gives you. The ability to see all the diff it’s all the different criteria to be a homeowner. So there’s a lot of different known loans and qualifications to get a loan, and it lets you see where you are in relation to those criteria now, and then plot your way to the quickest, most effective path to being a home.

Nicole: So I’ll just give you an example. If you’re refinancing a house or buying a house the lo what the loan officer is doing in the background is they’re trying to fit you in this formula. It’s called a dti, debt to income ratio. And that’s a blah, blah, blah, gobbly go, industry language, but ultimately they’re taking all the aspects of your financial picture.

Nicole: And they’re trying to fit it into a way in which the bank will say, Brent, you can get this mortgage. But all of that is very opaque to a home buyer. And what this does is it just gives you that information that you can see exactly what criteria they’re using, and there’s ways that you can adjust your goals.

Nicole: If your income is too low and your debt is too. Then the house that you can qualify for is gonna be lower, right? So it’s this formula that you massage and say, Okay, over 12 months, if I can reduce my debt by X and let’s say I pick a house price of, 350,000 then I can get to that goal.

Nicole: That’s a achievable goal for me. Whereas if you don’t have that information, you’re just like, Oh no, poor me. I can’t afford a home. So it’s just empowering people. A lot of people get left out of the housing, out of the home, out of home ownership because they lose faith and they don’t know how they’re gonna get from point A to point B.

Nicole: The real issue is that how, being a homeowner is is a known wealth builder, especially for the middle class. And letting more people get into home ownership is incredibly important. I A lot of, public policies are designed around that. So it’s just like a way to distill this information.

Nicole: Create a plan for yourself and be able to actually see how you can get to that goal. So that’s one of the things that kind of came out of, all this work that I’ve done in the last 12 years is how to make information that’s known in the industry, known by, other people. So it can empower.

Brent: Do you feel as though now what? Home ownership got more difficult after 2008 and are banks getting better at helping people to get into home ownership now compared to right after the crash, the home crash? 

Nicole: I think what the crash did is it changed a lot of laws, like the dod Frank laws.

Nicole: It made lending. It made it, it made a lot of good things happen in the industry that prevent consumers from being taken advantage of. So that, I think, was a net positive for everyone, including the banks. In a lot of ways. It made lending safer. It also, we know that we’ve been through very, up until recently, a very, a period of historically low interest rates.

Nicole: We’re not in that right now, hopefully we will be again, sometime I. Yeah, so obviously that made it easier for people to purchase homes and it also drove home prices up too with, demand and everything like that.

Brent: I think my first home was in the nineties and it was, I think we got an arm.

Brent: Or if a five year fix with an arm after. Something like that. Yeah. And at the time it was like 9% interest or something like that, but with the arm it brought it down or something. I don’t know. How you, do you have a formula me, to help people through that? Because I know like my friends in England where every mortgage is an arm and now they’ve said their payments have doubled all of a sudden because of that adjustable rate.

Nicole: Yes. So arms are, I had an. It’s arms, A lot of mortgage people actually get arms, seven year arms and things like that because the interest rate is low in the beginning. But it’s contingent upon the idea that you’re gonna be able to refinance out of that into a better rate. So it’s a, it’s a. So there there’s some risk in that, that you just really need to know what it is. And I actually made a video it’s on my website, but it explains exactly what an arm is. It doesn’t have a lot of viewers cuz a lot of people don’t know, don’t necessarily wanna follow through the whole five minutes.

Nicole: But I do have a video about product, a product review of. Of a ShopVac that, that hits 35,000 views. But the arm video is not as popular as the ShopVac video. . 

Brent: Yeah, I have some Jack Russell videos that are far more popular than any videos that I can post on YouTube. So I think it is funny what people tend to watch.

Brent: Alright, so back to finance. If so, one of the hard parts as an entrepreneur, Is getting a mortgage. One of the easy parts before 2008 as an entrepreneur was a stated income mortgage, which they don’t do anymore. How do you have do you have specific help for self-employed people as they’re trying to get a mortgage?

Brent: And maybe is there a certain amount of time that you have to either show a W2 or show your tax returns to a. 

Nicole: Yeah, so there’s rules for, so there’s, yeah there’s rules for mortgages. Usually the rule is for W two s is you have to show two years of your income. And it’s two years is really a rule too for business income.

Nicole: So a lot of banks will have you submit. Whatever structure your business is. If you’re, if you’re an LLC or whatever, then you submit that income, to the mc if you’re not getting a paycheck, if you’re taking a draw from the company. So there’s different ways to do it but you touched on a really important thing, which is that, for entrepreneurs, it can be d.

Nicole: If you’re in any of these categories or let’s say an Uber driver, you’re getting income from all these different places and you don’t have a w2, there are formulas that banks use to assess what your income is. So it doesn’t mean that you can’t get a loan. But in business the one thing about business income is that they wanna see that it’s going.

Nicole: So , if you have a year that, you know, so that can be a factor, right? If you have a, if you have, 2021 was a good year and 2022 is a bad year, but 2023 is gonna be a better year. There’s some ease of, getting a loan if you’re showing that your business is improving.

Nicole: And there’s also. There’s always leeway too with in the, these areas where you have to interpret, whether something is improving or not improving. There’s always you can ask for, the manager above the loan officer to take a look at it and see if, if you can submit more documentation.

Nicole: Or provide more information about the industry that you’re in. I know that during the recess, sorry, the pandemic, restaurants, restaurant owners, weren’t a great bet, right? So there’s some industries that really suffer, from declined if you’re getting business income from that.

Nicole: But there’s ways that you can, the more you know about it, the more you can help yourself. Just like anything. . 

Brent: Yeah. Especially I think as an entrepreneur, that’s the hardest part is maybe, and I think it’s even harder as a young entrepreneur. So if, let’s just say you’re in your twenties, you’ve started a business and you’re trying to navigate that process of your first purchase because you don’t have a w2 is it better to go to a big bank or a small bank?

Brent: as a new home buyer or as an entrepreneur? Does it 

Nicole: matter? I think it’s great to really go to a lot of different types, so I always recommend that people also put a mortgage broker in the mix. , because they have a access to many different types of loans. If you go to a bank they’ll have their own products, but if you go to a broker, they’ll be able to search more broadly and find banks that are more suitable for your particular situation.

Nicole: So it’s just good like anything else to shop around. 

Brent: Do you ever talk to people about maybe a sec or investment home or a second home, or somebody that’s buying a home just for Airbnb? 

Nicole: So one of the things that home honoring does, which I got into lately, which I think is a really important aspect of investment finance, which is neglected by wealth managers for the most part is analyzing properties for their long term investment potential.

Nicole: in the case of, if you’re someone who’s not getting a mortgage just to get the lowest monthly rate, which is most of us, right? We don’t want to spend a penny more than we need to on our housing, cuz we have a lot of other expenses. But for a lot of people, they do have a little discretion in how they structure their financ.

Nicole: And you can structure it in a way that gives you, a better return based on your goals, on your investment goals. So one of the things that we offer is a, they call it the reef, which is a real estate analysis. It’s like a financial analysis. So in that case, you’re looking at your current houses, if you have more than one or just one, what the financing is, which your overall goals.

Nicole: And then coming up with different scenarios that could, maximize your, the goal that you’re looking for, whether it’s putting more money in play, whether it’s reducing all your expenses, whether it’s looking to buy a second home, whether it’s looking to buy a home for rental purposes, things like that.

Nicole: It’s a financial investment analysis. And I think, too few people go through those steps to understand their real estate as an investment. And if you consider how much we all spend on our housing, really do, and doing little tweaks, like taking a second look at that, helo that you have, is there a better way to structure it so that you’re spending less?

Nicole: What is the interest rate that you’re on? When does it a adjust, taking a more watchful eye to these major expenses that you have. And a lot of people don’t know that they have options, so that’s a really big focus of home owning right now. 

Brent: Yeah. I think you, you brought up a really good point about your financial advisor and it’s been my experience that a lot of financial advisors don’t look.

Brent: A rental property as a valid investment, they think somewhat probab. Some do I’m not gonna, I shouldn’t generalize so much, but a lot of them would say you put your money in bonds or stocks or, and properties sometimes, or a property or maybe a real estate fund might be something they would recommend.

Brent: But buying a rental property and then trying to. Is sometimes out of their purview. Maybe it’s more common for entrepreneurs to buy doing something like that. But I Maybe just a quick comment on that. Do you feel as 

Nicole: that’s, Yeah, I think that, wealth managers and investment managers, they know their domain very well.

Nicole: And if you think about. There’s a lot to consider already in their domain. They’re not really necessarily trained or equipped to do something, in the real estate realm because real estate investment is itself a large domain. There’s a lot of math and a lot of considerations, tax considerations all kinds of things.

Nicole: Liability considerations. With real estate investment that is, that, I don’t know that you could expect someone to also be an expert in, it’s a different kind of thing. I have a good friend Roger Brown who wrote a book called and I Wish I had it here. He’s a great guy. It’s called Real Estate in.

Nicole: Math or something like that. 

Brent: Roger Brown. I’ll put it I’ll do some research and I’ll put it in the show notes. 

Nicole: Yeah, no he’s an amazing mathematician and so I, I learned a lot from him. He did a lot of work with me over the years, validating the math that I was doing. , helping me make sure that it was solid.

Nicole: And so I learned a lot about real estate investment from him, and I just know that I’ve read his book. It’s very interesting, but it’s it’s something if you’re gonna get into that field, I just don’t think that an investment, a wealth manager is the right person to maybe help you with.

Brent: Yeah, and I guess I never thought about this. Probably there probably are wealth managers that are focused more on the real estate side rather than the just straight up investment side. That’s an interesting, I, that’s an interesting take on things. Yeah. How about what about recommending if somebody were to buy a, an apartment, just paying cash for it.

Brent: Is there ever a good time to do that 

Nicole: right now? Yeah. , I think right now, if you’re a cash buyer, And, you can imagine if the Fed is trying to, slow the economy down and and we know that rates are going up and mortgage rates aren’t tied to that specifically, but they have definitely, the, a lot of relationship to the cost of money being lent, So you know right now you would expect real estate prices to decrease as it’s harder for people to buy homes in this high interest rate environment or high mortgage rate environment.

Nicole: If you’re a cash buyer, you’re, this is your time, Like this is this is in your sweet spot cuz you. If prices are declining and you’re competing against people who have to get a mortgage and you don’t need a mortgage, then you know it’s your 

Brent: time. Yeah. Good. Nicole, we have a few minutes left.

Brent: And it always goes by so fast. If if you have one little piece of advice that you could give somebody, what would that be? To get into the housing market right now. 

Nicole: I think that you should if you wanna be a homeowner and home ownership is for you, you should make it a goal. And don’t give up on it because it does have a lot of potential to improve your financial situation, but at the same time, obviously you wanna know what you’re getting into.

Brent: Yeah, I like that. I like that concept because if you never set a goal, you’ll never 

Nicole: achieve. Exactly. It’s true for everything in life, isn’t it, Brent? 

Brent: Yeah, that’s fairly, that’s a really good way to look at it. So Nicole, as we close out the podcast to give everybody a chance to do a shameless plug, what would you like to plug today?

Nicole: I have a newsletter. It has a lot of subscribers. You can go to my site, homeowner.com/newsletter. You can sign. And also, take a peek at the site. There is the formula, which is for people who want to be aspiring homeowners, and there is what we call the reef, which is financial analysis for getting better returns on your, on the money you spend on home ownership.

Nicole: That’s great. That was really three plugs, . That’s 

Brent: perfectly fine. You had to sit through my joke, no, I 

Nicole: love you could get it. I wanna hear more of your jokes. Okay. 

Brent: You could get extra plugs because of the bad joke. , 

Nicole: the free joke. 

Brent: Yes. Thank you so much for being here today. It’s been such a pleasure.

Brent: And just so many more things we could talk about on this subject. 

Nicole: Yes, Thank you for having me. Wonderful to be here with you. Thank you.

Talk Commerce Thien-Lan Weber

Four Ways to Increase your Website ROI with Thien-Lan Weber

Tune in today to learn about the four easy steps you can take BEFORE Black Friday to make your site faster. (You can even tune in after Black Friday). Thien-Lan Weber talks about the four easy steps you can take today to ensure your ROI is maximized on your website ROI.

OneStepCheckout is not a traditional Magento module provider with a lot of extensions. Our checkout module is our core business. We work exclusively with checkout and conversions to always bring you the best possible checkout product. We are all about reducing customer abandonment and increasing customer conversions.

Show notes

  1. Page speed deck by John Hughes:  tiny.cc/irx-page-speed
  2. Forbes Finance Council Article: https://blog.onestepcheckout.com/2022/10/ecommerce-tips-holiday-recession-economic-downturn/
  3. Optty (Buy Now Pay Later Aggregator): https://www.optty.com/
  4. Hyva: https://blog.onestepcheckout.com/category/hyva/
  5. Wyomind Shipping Extension: https://blog.onestepcheckout.com/2022/08/insights-why-click-collect-further-boosts-checkout-conversion-bopis-in-store-pickup/
  6. OneStepCheckout Seamless Registration Feature: https://blog.onestepcheckout.com/2021/10/onestepcheckout-for-magento-2-registration-account-creation-modes/

Transcript

Brent: Welcome to this Spoony holiday edition of Talk Commerce. Today I have Thien-Lan Weber from One Step Checkout and she has done a much better job of her costume and background than I have Thien-Lan. Why don’t you go ahead, introduce yourself, tell us what your day to day role is and one of your passions in life.

Thien-Lan: Hello, I’m Thien-Lan Weber. I work for OneStepCheckOut. So I guess most people know me otherwise. One step checkout is the main Magento extension to reduce for Magento one and Magen two. My passion in life, it’s eCommerce and drumming. I also like dress. And appearing on podcasts. 

Brent: Excellent, thank you.

Brent: And so today before we get into our regular content, I’m gonna tell you a joke and then you are going to tell me if that joke should be free or if we could charge for it. Ready? You ready, ? Okay. I found out my girlfriend is really a ghost. I had my suspicions the moment she walked through the door.

Thien-Lan: It’ll be free. 

Brent: Good. All right, Telan. I know today is Halloween, so I dressed up in my doctor who Christmas sweater, which I have my holidays completely mixed. And you are very well appointed in a a scary outfit with a span stuck in your head and you even have a great background. I appreciate that.

Brent: But we, let’s talk about the scary state of the economy and things coming. And then I think, let’s put it into context of what merchants can be doing to make sure that they’re getting everything they can out of their website. . Exactly. 

Thien-Lan: Yeah. So yeah, not very funny. The current state of the economy is pretty gloomy.

Thien-Lan: We actually, I noticed that in New York when I went for McLin to New York, it was not as vibrant as 2018 and 2019 when I went and even the locals like Eric, and. Laura was telling, wa was saying that, A bit more dangerous. Lots of homeless people in the street. And I guess here in Europe we hear all the news about inflation war in Ukraine and yeah.

Thien-Lan: Worldwide inflation is around 8.2%. For the last 12 months in the US it’s yeah, around 8%. In Europe it’s around 10%, but with big discrepancies between countries like France, where I live, which is like 6%, and countries where Anton I imagine to expert lives in Estonia where it’s like 25%.

Thien-Lan: So yeah pretty. 

Brent: Yeah. And so I know that there are ways in which merchants can help. And one step checkout is at the end of the funnel, let’s say at the checkout process. And I, you mentioned that you had done a article with Forbes about some points in which merchants can look or work through the checkout process.

Brent: Why don’t you explain a little bit about what that was? 

Thien-Lan: Yep. We partner up with nata, who is a for finance council member to talk about this context and what eCommerce merchants can do as quick wins to get more sales this holidays. So it’s all about getting. Market share because consumers will have less spending power.

Thien-Lan: So the competition will be really fierce among all the brands. And you need to offer an experience that really appeals from the moment that people like even before people learn on your website up to the end of your online sales funnel. So today, I’m happy to share with you those four. and and they should be a lot, most of them should be implementable before this holiday season.

Thien-Lan: So that’s the good news. 

Brent: All right, so let’s just tell let’s tell us the four points and then let’s go into detail on each one of them. Yep. 

Thien-Lan: So the first point is to have a fast. Sorry. A fast website good performing websites. Consumers who go to your website, if they, it’s loading in more than two seconds, they’re going to leave and go to another website.

Thien-Lan: So performance is key here and throughout the whole browsing experience, you need to make sure that it loads fast enough so that people don’t leave and find items that they want, gift ideas, and put them into. So that would be by using themes like Hova, for example, on two, that makes the whole experience much faster and even helps you score rank higher in the search results so as to capture more traffic.

Thien-Lan: So that’s number one. 

Brent: Number two, Okay, so I, Yep, go ahead. No, go for it. Number two 

Thien-Lan: is around shipping. So with C we saw that by online pickup, in store, or click and collect is very popular. And sales going through those channels are going faster than eCommerce itself. So given that most of most of the time those shipping methods are more cost efficient, it costs nothing for the retailer to just have people come and pick it up.

Thien-Lan: It’s going to be very useful for consumers who can’t afford those extra five, $10 for shipping. So that was number two offer. More flexible shipping methods, including cost effective ones. Third one is offering flexible payment methods. And for the last couple of years, by now, pay later has been very popular as well because they allow consumers to pay, let’s say, in sport installments every fortnight, but without paying any.

Thien-Lan: So that helps when the budget is very strained to break it down into a longer period so you get your paycheck and you don’t pay anything on top of that. So offering payment methods that consumers like need for the holiday seasons is a big factor for to drive. And last but not least, having a good checkout that removes all friction from the checkout experience and allows consumers to place their order without forcing them to create an account or look for two coupon code that you might not have, or filling a lot of fields that will allow you to convert all that traffic.

Thien-Lan: And your efforts along the online sales funnel into an actual order. 

Brent: So three out of the four are at the end of the funnel, which is probably pretty common that once they get through, number one, if it’s fast enough, they’re gonna, they’re gonna wanna buy something. What if you start at the top of the funnel with.

Brent: The Google has changed its its algorithms to now put more weight on the speed of your site. And if, let’s just say so one step checkout supports more than just Magento, right? There, there are other platforms that you’re supporting. 

Thien-Lan: So for Dar, we are looking at supporting Que, but the priority is to support Magento two and Which makes Magento two much faster.

Thien-Lan: And is adding the sexy back into Magento, 

Brent: adding the sexy back in, is that what you said? Yep. That’s good. . Okay. So having that sub two second load time, which in the past first Magento especially, has been unheard of. So some of the tools I guess people could use to help with that would just be Google Lighthouse and Google Page speed insights.

Thien-Lan: Exactly. Another resource that I found very useful and entertaining was a deck of slides by John Hughes from ue it was a hundred slides, but very funny ones about page speed, why, what you can do, and all the tips. We can add the links to the notes of this podcast. But this is a fantastic

Brent: Perfect. Yeah, and I will add the, I will add that to all the show notes. Alright, so let’s move on to shipping. So I think in the US anyways, shipping free shipping is the thing and Amazon is really driving that. Do you recommend that merchants do free shipping? 

Thien-Lan: So that’s a strategic decision based on your cost goods sold, your pricing, your competitors.

Thien-Lan: So I can’t. You have to offer free shipping or you have to include shipping in your item price. I think depending on categories and consumers there might be different strategies that was better for you. But yeah, consumers one of the key reasons for carbon environment is when consumers see extra cost at the end of checkouts, so that often happens.

Thien-Lan: when checkout is on two pages with the first page with the item price, and then the second page with tax shipping all additional costs. So that’s a big driver. Either you state up upfront how much your shipping is going to be, or you put a threshold of. When shipping becomes free, and that works quite well to get consumers to pile up their cart and reach that threshold.

Thien-Lan: That makes sense for you financially. But yeah the most important is to be very up upfront and not have any surprises. When shoppers go to the end of checkout and see the final cost they have to pay. 

Brent: Yeah, and I can say from experience that I have dropped out of the cart many times when I get to the end and suddenly shipping is a quarter of the cost of the entire order.

Brent: And I automatically go to Amazon then because A, I know that the ship, there’s no shipping. And then b, I also know that it’s gonna come in two days. The other, I think the other good strategy in terms of shipping, and I do agree that showing shipping up front is such an important thing to do. If you were to have a threshold of, say if you spend 50 euros or $50 and then you get free shipping, I think that’s something that I, that appeals to me and it also gets me to spend a little bit more money.

Brent: So if you’re at $49, you search like crazy on what does that $2 item I could get to get my free shipping maybe talk 

Thien-Lan: a little bit about, Does that I do the thing I haven’t looked for. The product that is the same as shipping. If shipping is $10, I’d be like, Oh, I get that $10 items. I can have it for free.

Brent: Yeah, absolutely. And if merchants are very clever, they would also do maybe a little scale that says Here’s how close you are to get to free shipping. And if you just add this one more thing. And if they’re very clever, they would add some extremely high high profit items. As incentives to get over that shipping amount.

Brent: So say you’re at $9 and they have something that they charge $9 for, but they pay a dollar for it. Hey, buy this item and you’ll get over your free shipping. There’s so many tactics that merchants could use if they start thinking about the behavior of consumers. And as a merchant too, I think you should be looking at what your competitors are doing and trying to make sure that you’re not missing out on something like that.

Brent: So for example, if your competitor is just offering free shipping, but their every item is a little bit more expensive there’s a reason for it. I think we’ve seen that on Amazon. Sometimes those really cheap things are more expensive cuz there’s free shipping and I you mentioned that earlier.

Brent: About the free shipping part of it. The other one the second one or the third one you mentioned was flexible payments, and you mentioned buy now, pay later. Talk a little bit about that. 

Thien-Lan: Yes I’ve been following the Buy now pay later trend for two, three years now. And it all started in Australia and today there are more probably a dozen brands who offer Buy Now pay.

Thien-Lan: the most popular in the US would be a firm and in Europe might be clown. And the whole objective what I find very interesting is that it’s a win-win for consumers and for merchants. The merchants pay a little bit more with our in terms of fees, but consumers get to pay. To slice their payments over six weeks and sometimes more without pay, paying in any interest.

Thien-Lan: So it’s, great for them especially when they are they don’t have much budget and and it. Showed to drive a lot more conversion. And also a lot of those brands, they have their own app. They have their own consumer database, so they give exposure to their own merchants through their apps.

Thien-Lan: So let’s say on the Klan apps, you will say you will have or buy from ex brands, and then consumers will go directly from the cla up to that. Instead of going through Instagram ads or, Google search. 

Brent: Yeah. And I think the other thing would be to make sure that they’re at least saving the token for the credit card to check out.

Brent: So second time around, you don’t have to enter all that information. Talk a little bit about that friction that happens in shipping and payment in your check. 

Thien-Lan: Yeah so yeah, as I said, the number one reason for car abandonment is high shipping costs. So that’s why it makes sense to offer various options and buy, install to buy online pickup in store.

Thien-Lan: Is a interesting one. And yeah, we’ve partnered with French Magento extension provider called Why Your Mind That does very good quality extensions to allow that and add all these options. So the, this is The more payment and shipping options you offer, the less friction you get because consumers want certain options and if you don’t have them, they will go elsewhere.

Thien-Lan: So for shipping, that’s a great one. And for payments, either, they, one of the reason why they leave a website is also when they don’t trust the website. They have never heard of that band before, that the item is interesting and they don’t want to leave their credit card. So in that case, they would rather, for example, use paper.

Thien-Lan: And so it’s a good one to offer as well. 

Brent: Just going back to the shipping I spoke with somebody earlier who said that they clicked on an Instagram ad and they were they needed something for a holiday. I don’t remember the holiday, but they needed it by a specific date and they said the shipping would be three to five days.

Brent: Their date was two weeks out, so there was plenty of time the two weeks came and went and there that nothing was ever shipped. Talk about the importance of maybe some reviews and having that knowledge that, hey, that item is actually gonna get there on time. Because I think sometimes people also wanna know that I’m gonna buy this and I need this, and if I don’t get it in this amount of time, I’m gonna go somewhere else.

Thien-Lan: Yep. So I guess there are two things here. One is setting expectations. So having the right information, the accurate information about when the item is going to arrive at your place is important. The other day I went to a local merchant and they have their own calculation and algorithm saying, Oh, for shipping it might be three, four.

Thien-Lan: But then they don’t re, it’s not accurate. It doesn’t really talk to the carrier. So it’s not, that trustworthy. So if you can, have the right timing and specify information about. When the order is going to be processed, when is going to be packed, when is it’s going to be shipped, and based on how far the consumer is, how long it’s going to take to be shipped, that would be the best.

Thien-Lan: But yeah, otherwise it is better to, overestimate the shipping time, then underestimate and then disappoint. 

Brent: All right. So let’s get then to the, Oh we’ve talked a lot about frictions. Tell us about how, maybe, how one a checkout can help reduce that friction with the client at checkout.

Thien-Lan: Yep. After shipping cost being the number one reason for car and the number, the second one is forcing consumers to create an account. So how many times have you been to a website where, Click on cards I want to pay. And then you have that page that says, Log in, I’ll create an account. And you can’t do anything.

Thien-Lan: You can’t, pay, you can’t get your item. And 25% of consumers leave at that point. So we, OneStepCheckOut we’ve been addressing that. Thanks to feedback from a lot of our merchants and clients, and what we do is we allow to create an account by simply using all the information that anyone would answer when they fill out their shipping details.

Thien-Lan: So email, first name, last name, address, and the only thing you need to add it is a small tick box where consumers can enter their passwords twice and that creates an account. So we call it seamless account registration, and it replaces that, account creation wall that is making, 25% of people leave.

Brent: Do you find at that stage some people forget that they have an account and they fill out all that information. How do you get around the idea? , they go through that, they forgot that they created an account and then they click and then it comes back and says, You already have an account.

Brent: Please enter your password. And then they’ve forgotten their password and by the time they get around to finding it, they’ve left because they forgot they were even what they were ordering. Yeah, 

Thien-Lan: that happens quite a lot. So yeah. I think we also allow people to check out as. And then have the account reconciliation later after.

Thien-Lan: I have to get back to you on that. But I think that would be the sensible thing to do because you absolutely don’t want people to be stopped at that point when they’re ready. To give you money and to pay for that item. 

Brent: Talk a little bit about the idea of one step checkout. What, like the reason why it’s called One Step?

Brent: I think that’s obvious, but a lot of people don’t think through all the different steps that they have to go at checkout. 

Thien-Lan: So it all started with Magento one, and back then checkout was six steps. So it made a massive difference to have all those steps into just one. Above the fold with one single button that says Order now.

Thien-Lan: So you can fill out all your fields and not click any next button, just one big button order now. 

Brent: So it’s making sure that there’s almost nothing you have to do make sure you complete checkout. How about making sure that users The right address and things like that. I’m assuming, integrates with other plat or other services that help find the right address.

Brent: Yeah, go ahead. 

Thien-Lan: The key advantage of our product is that we integrate with. 90% of the third party extensions that are out there. So address validation, that works really well. Tax calculation shipping estimates, any shipping extension hundreds of payment extensions. So whatever you need, you can integrate it with one step checkout.

Brent: All right. I wanna switch directions just slightly. Okay. Are you seeing the same amount of people on Magento two using your services, or do you feel like it’s declining right now? 

Thien-Lan: So with Magento two, we could see that it’s on the other side of the product maturity curve. The number of install.

Thien-Lan: And the number of orders for Agen two has been slowing down. But as I said, with Hova, it’s been picking back up, so that’s why I’m saying it’s bringing sexy back. And so a lot of, I would say, yeah, big proportion of new orders from west of checkout, from gen two are driven by hiva things. . 

Brent: So you would, you could say that HAFA is changing.

Brent: HOA is ch is saving Magento from the dorans, from the tomb. 

Thien-Lan: Let’s say that . 

Brent: Absolutely. So if you have something that we started off with spooky and scary. What would be the biggest thing you could tell a merchant that they should think about for. website and for their checkout process, 

Thien-Lan: I would say yeah, performance is key.

Thien-Lan: So today people don’t want to wait. Most people would buy their holidays, gifts on mobile, so it has to be mobile friendly. Loading really fast, allowing them to browse and or even, guiding them into what would be the most interesting, the best selling products because people are also looking for inspiration and then removing friction all the way through to check out and let them place their order without asking them for too many questions or asking them to do too many things.

Thien-Lan: So a lot of a lot of that friction is also in the order. Subscribe to our newsletter, get $5 off. Remember this, do this, do that. And you’re like, Go away. Go away. I want my product. And then someone calls you, you do something else, and then you go to another website 

Brent: to shop. Yeah, that’s, that’s a great point.

Brent: I do, I’ve had quite a few guests that say, Love you learn to love the popup, but make sure you don’t have the popup in checkout. Because it I agree. It’s so annoying when you’re typing in. All of a sudden you get the popup and says, that, says, Enter your email address and subscribe to our newsletter when you could have a checkbox in your checkout that says, I’m, I’d like to subscribe your newsletter , because you’re putting your email address anyways.

Brent: Exactly. Yeah, that’s a really great point. Popups popups, especially on mobile. I think the other thing is that merchants still are thinking desktop first, and we’ve talked about performance and we’ve talked about friction in the checkout. Friction in the checkout is even more when you’re on mobile because it’s so much smaller.

Brent: So having that easy to use navigation is so important. Do you have any words of advice for people to. Enter as little as possible for the checkout. For mobile, You mean for consumers? No. For a merchant. Is there anything that they can do to reduce the amount of things like you, You said that having options for shipping, but I think.

Brent: At some point, if you have so many options, that’s too many options to show on your mobile phone. Is it recommended that you have as little options or making sure that they don’t have a lot of opt or even that’s where the free shipping would come in, where they don’t even have to choose shipping because it’s free.

Brent: Anything that, and that helps merchants check out on mobile quicker. 

Thien-Lan: Yeah, that’s that’s an interesting point and I’ve seen it with. A lamp company. So they are the biggest in Europe. They have lamp.de eliminations.co, uk, lamp.fr, and 13 lamp sites across Europe. And for all their websites they have, they almost removed the shipping method.

Thien-Lan: Section because they have one carrier, one shipping cost, and you don’t have to choose. So that makes the whole checkout form much shorter and it’s quicker. People don’t have to wonder, Oh, what do I want? It just tells you what you’re going to have and that’s it. 

Brent: So you’d say they’re helping us shed new light on the checkout process?

Thien-Lan: Yep. They help. Yep. They help simplify the whole thing and I guess they’ve seen that consumers are happy with that. So why give the choice when you know it’s the best options for you as a merchant and consumers are happy? 

Brent: Excellent. Telan we are running outta time. And as a bonus on the episode I do want to do another free.

Brent: Because it’s Halloween and I have a Halloween joke for you. And then we’re gonna go into our shameless plug. But before we get there, I do have a special Halloween segment joke for you today. So again, this one is free or paid. Are you ready? Ready. Why did the policeman ticket the ghost on Halloween?

Brent: It didn’t have a haunting license.

Thien-Lan: paid with 

subscription . 

Brent: Excellent. Good. All right. Yeah. Tn Lan, Thank you so much. As I close out every episode, I give our guests a chance to do a shameless plug about anything you’d like. What would you like to plug today? 

Thien-Lan: The only thing I didn’t mention was that Natasha Sonoma from the Forbes.

Thien-Lan: Council is the CEO of Optt, O P W T Y, and that’s innovative platform that allows you to acquire and manage all your, by now, pay later brands all in one space. So that’s really cool because depending on your. Not all the favorite brands are the same. And if you operate in lots of different countries, you can acquire them all at once, and then in the panel you can see who is performing better and you can dial up that down based on your storefronts.

Thien-Lan: So that really helps consumers have the preferred payment methods. And in terms of integration, that helps all the hustle. talking to each of the brands, integrating them into your two checkout, and then seeing which one works for you. Yeah, excellent. For one, it’s not a plug for one step checkout, but for Opti, and that is compatible with one Step out as well.

Thien-Lan: So it’s like a Lego blog. You have one to click out, you plug Opti and from Opti you can have access to 60 by no pay later. . 

Brent: Very cool. Thank you so much. And I will put all these in the show notes and I will try to get this episode live as soon as possible so we are not so far away. Ka TA’s Halloween and it won’t go live today, I’m afraid, but we should have done a live stream.

Brent: That would’ve been a good idea. Yeah. Anyways thank you so much for being here today. 10. Who also helps on the Magento Association. I appreciate all your work and she’s now showing us a nice sticker for one step checkout. I would encourage everybody to go there for their Magento two sites, and I would encourage everybody to use hfa.

Brent: Our newest HofA is our newest sponsor for Talk Calm. So you’re excited about 

Thien-Lan: that as well. There you go. I wasn’t even paid to talk about them. , 

Brent: thank you so much. Have a great. . 

Thien-Lan: Thank you. Bye.