In a recent Talk Commerce podcast, I spoke with Ian Rowan, CEO of X-HOPPER, a company revolutionizing brick-and-mortar retail with AI-powered solutions. X-HOPPER’s technology uses computer vision to identify customers ready for assistance, leading to a remarkable 35% increase in sales for some retailers. Beyond sales boosts, the system also combats shoplifting, achieving a 60% reduction in theft in certain cases, all while enhancing the customer experience. The platform provides real-time data for improved decision-making and utilizes micro-learning to empower store associates. This is more than just tech; it’s a strategic shift towards a smarter, safer, and more profitable retail environment.